Assisted Credit Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] I dispute because I was harassed during this process. I asked to speak to the manager on several occasions and she never would come to the phone. They threaten to put it on my credit when I  asked for clarification as to what they needed.  I offered my attorneys information and they refused.  In fact, they put me on hold and giggled and talked about the fact that I would never speak to a manager. I called and they would hang up and I left messages and calls were never returned.  
Regards,
Kimberly Bankston

We don't conduct business as she stated in her most recent response.  If she was on hold how would she know what anyone is saying?  We have cancelled and returned this account back to our client.  We asked her to provide the discharge of debtor several times but she refused to do so.  She wanted us to contact her Attorney but we don't do that.  All we needed was proof of the discharge of debtor and the account was returned.

Dear [redacted], I am responding to the complaint filed by [redacted] on 1-5-2015.  We are a collection agency and this account was never sold to us. We work on...

commission.  We received the account on 12-29-14 for $226.61. Our client Allcare Medical Group never received anything regarding [redacted] bankruptcy.   [redacted] never sent anyone a copy of her discharge of debtor from the bankruptcy court.  On 12-30-14 she sent us a notice of bankruptcy case filing. We did stop collections at that time and once we receive the discharge of debtor we cancel and return the account back to our client.  We explained to her we need the discharge of debtor in order to cancel the account back.  She said we would have to find that out ourselves.  We asked her to forward a copy of the discharge of debtor she refused.  On 1-15-15 she faxed over a copy of her discharge of debtor and we cancelled and returned the account back to our client that day. We never harassed her, we just simply asked for a copy of her discharge of debtor. 
Sincerely,
 
 
 
[redacted]COLLECTION MANAGER
Phone: [redacted]
Fax:        [redacted]
http://www.assistedcredit.com

Review: I received a call from this company last week about an old medical bill. The medical bill was sold to them. However, the bill was filed and discharged in a bankruptcy process. I forwarded the necessary paperwork to the company. They proceeded to call me on today 1/05/15 stating that the bankruptcy papers were not enough. I asked what additional information was needed. At that time a ** proceeded to tell me well it will just show on your credit. I asked for a manager and she refused. She proceeded to laugh and put the phone down. She later hug up. I called back and she said speak to legal. I asked for legal she hug up. I called back to get no answer.Desired Settlement: I will like the account to be closed. I would like an apology and documentation that the account was closed. I think that it is inappropriate for someone to harass you and get mad when they find out that you have documentation showing you do not owe the debt.

Business

Response:

Dear [redacted], I am responding to the complaint filed by [redacted] on 1-5-2015. We are a collection agency and this account was never sold to us. We work on commission. We received the account on 12-29-14 for $226.61. Our client Allcare Medical Group never received anything regarding [redacted] bankruptcy. [redacted] never sent anyone a copy of her discharge of debtor from the bankruptcy court. On 12-30-14 she sent us a notice of bankruptcy case filing. We did stop collections at that time and once we receive the discharge of debtor we cancel and return the account back to our client. We explained to her we need the discharge of debtor in order to cancel the account back. She said we would have to find that out ourselves. We asked her to forward a copy of the discharge of debtor she refused. On 1-15-15 she faxed over a copy of her discharge of debtor and we cancelled and returned the account back to our client that day. We never harassed her, we just simply asked for a copy of her discharge of debtor. Sincerely, [redacted]COLLECTION MANAGERPhone: [redacted]Fax: [redacted]http://www.assistedcredit.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY] I dispute because I was harassed during this process. I asked to speak to the manager on several occasions and she never would come to the phone. They threaten to put it on my credit when I asked for clarification as to what they needed. I offered my attorneys information and they refused. In fact, they put me on hold and giggled and talked about the fact that I would never speak to a manager. I called and they would hang up and I left messages and calls were never returned.