Assisted Living of Potomac

I am in receipt of the report filed 314/ID ***Sorry for the delayed response as we sometimes don't check the mail for a whileFollowing is my response:The complainant's mother moved into ALP in March ALP provided a double occupancy room at the daughters request and built a large
closet to accommodate all the Ciothing and furniture as the complainant had nowhere to store everything from the mother's apartment.At move in mother was alert and oriented times and could express her needs, discomforts, fikes and dislikes.The complainant is incorrect when saying she was unhappy with the care provided for her mother by ALP because she has been giving great references to other move in familiesI have text messages from the complainant stating how happy she is with the cares services provided by ALP and that she has given "glowing" reference's to families.She has repeatedly told me that she has been able to keep her job and travel because she knows her mother is getting great care at ALP and is in "good hands".Recently Complainant took her mother out for dinner a couple of times where the mother came back with severe abdominal cramps and diarrhea.The last dinner out with the daughter was not good, the resident had left ALP walking with a walker and when she returned to ALP the daughter requested for a wheelchair to bring her back in and when questioned what happened to the resident the daughter stated the resident cannot walkDaughter denied of any falls or injuries.However the resident was unable to walk and had severe cramps and diarrhea for the next two daysDaughter was notified who said she was fine and she had eaten the same foodALP requested for the mother to be taken to the Doctor and daughter said she was busy and about to travel and could not take her motherDaughter has refused the services of the house Physician that comes in to see other residents at ALP.Over the next couple of days resident became rigid and stiff and could not stand up and was not responding like her "self" ALP notified the daughter who informed the staff not to call but she will come and take her mother to the Doctor tomorrow as she could not get away from work.ALP assessed resident who was not looking too goodALP was concerned and called the daughter and requested for the daughter to take the mother to the doctorihospitalAlp advised the daughter if she did not come that day ALP will call and transfer Mother to the hospital.Daughter came and took the mother to the hospital who was admitted for a period of time diagnosed with progressed parkinsons, disharged back to ALP with instructions to follow up with Physician in two weeksReturned to ALP in mid November and required two person care with ADL’S, resident able to communicate some of her needs and discomforts, eating good, required feeding.ALP called the daughter to please make the two week follow up apptfor the neurologist so that he could evaluate and adjust Parkinson's medicine she stated she was on travel and will do it when she gets back.After many follow up calls to the daughter to make the follow up apptshe made the apptand took her mother to neurologist on Feb8th,and mother had been discharged from Hosp.since Nov.24th 2015ALP met with the daughter re; the increased level of care and the need for extra staff and increased cost of the mothers care.Daughter did not agree with the increased level of care for her mother and stated she has talked to someone in hospice and planned on putting mother on hospiceI advised the daughter that Hospice are not with the patient 7/they come in 3-times weekly for 1-2hrs.ALP also advised the daughter that the mother was saying, "I'm scared I don't want to die", all the time, she is eating well and that we need the neurologist to figure out the right medication and dosage.After the care plan meeting ALP received a notice from the complainant that she was moving her mother to a home that is much cheaper and they will take her on hospice and her mother's best interest will be served at this other facilityMeanwhile Hospice will be coming out to ALP.Complainant became upset with ALP because of being called frequently by ALP to address the needs of the motherI have many text messages that say how pleased she was with the care the mother was gettingHence the information above is why the complainant moved her mother from ALP not because \ she was not happy with the care provided by ALPAS EVIDENCED BY RESIDENT LIVING ATALP since April and the complainant providing "glowing" references for ALP to families that were looking for placement for their loved parent.Complainant repeatedly told ALP how lucky she was to have her ‘Mommy’ at ALP which has allowed her to work and travel without a worry about her Mommy.Two chairs: As explained above daughter was emptying mothers apartment when mother moved into ALPShe gave old sofa plus a wrought iron green patio set to ALP in 2013.The sofa sat in the basement and then was thrown out a few months later in and the patio set was on the deck and was used by the residents of ALP until summer of when the daughter came and stole the set off the deck and later sent the message to say she took the set cause she has now moved into her mother's house and wants to use it.Hexpressed to her that was not fair what she did and that she cannot just come and take it back after two years, so she used my property for storageout of the goodness of my heart | stored a lot of the mothers stuff that she had no room forDaughter took all that and said you can keep the chairs and the TV.TV had not been working for a while and it was given to someone who said they could fix itChairs were given away too.Maximum I am willing to pay for the chairs is $100/eachOne cannot give something to someone and then go and steal it after 2yearsIt costs to store thingsBasically I stored the patio set on my deck for two years.I did not receive any emails from the daughter as I did not open emails that are not in my contact listI had never previously received any emails from the email that was used.ALP did not abscond with her mother's property of any kindALP provides loving care to the elderly as evidenced by the attached referencesALP never has and never would exploit an elderly parent because they are everyone's parentsALP prides in the loving care that we provide to our seniors

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response, because the owner needs to return my mother's chairs that she removed from the property without my permission. The extraneous comments by the owner on actions regarding my mother's care are incorrect in many details.  Here is a summary:  In terms of my mother's care, we were happy with the care at ALP (resident from April 2013 - Feb 2016) for some time, otherwise I would have moved her sooner.   However, after my mother returned from the hospital (10 day stay) November 23 2015, she was bedridden.  Over the next eight weeks of observation, my family came to the conclusion that ALP was not providing adequate care.  For example:  My mother was isolated in a downstairs room with no contact with the other residents, she was not cleansed sufficiently (examples:  unwashed hair, skin flakes falling off her body) and her internist stated in an office visit that she was dehydrated.  I visited other facilities and found one that my family judged was better able to care for her.  I properly provided verbal 30 days notice by phone to the owner Feb 1, paid for the month of February, and followed up with a detailed email stating when we would take her, and also provided a complete list of my mother's property that we would remove.  Since this complaint centers on the removal of my mother's property without permission, I will confine my remaining comments to that topic.
In March 2013, the ALP owner visited my mother in her apartment, to help convince her to move to assisted living. My family had previously visited ALP and we chose the only downstairs room.  My mother had been an interior decorator, and cared deeply about her designer clothing and furniture.  In order to get her to move to assisted living, we had to bring many of her items; the owner agreed to ALL of this prior to my signing the care contract. The single item that was given to the ALP owner outright as a gift was a living room sofa (which the owner had already seen).  I asked her if she wanted it.  She said she did, so I paid to move it for her. All of the rest of the clothing and furniture remained as my mother's property, plain and simple - there were no verbal or written agreements, or any intent at any time to transfer ownership to ALP.  The owner never complained about their presence in the facility.  After my mother gashed her head in a fall and needed stitches, the owner wanted to move her to a smaller upstairs room where she said my mother would be safer.  I agreed, and arranged with a mover to take the furniture.  At that time, the owner asked why didn't I give the furniture to her; I replied that my son and I cherished the family furniture and we would be taking it all.  The ALP owner stated that for the time being we should retain the two striped upholstered living room chairs for my mother to sit in while being dressed. I agreed and we put them in the upstairs smaller room. When my mother returned from the hospital November 23 2015, the owner moved her to yet another room in the basement, which was furnished.  I told her that I would remove the furniture in the upstairs room, and she stated that someone was living in that room.  Over the next few months, I would occasionally go into that room to get clothing for my mother; there was no pillow on the bed, my mother's clothes filled the closet and dresser, and there was no indication that another resident was living in that room.   I told the owner that we would remove the furniture and clothing at a later time, and she agreed.  At no time did I either verbally agree, or sign a bill of gift or sale indicating that the owner could have the two chairs.  They are fine furniture, they were my mother's favorite chairs, and my son and I cherished them and wanted to keep them in the family.  During February, the 30-day notice period, my family and I removed clothing and small items from the upstairs room containing my mother's remaining furniture.  We took pictures of everything in the room on Jan 31.  The chairs were in perfect condition the last time we saw them, the weekend of Feb 13.  When we returned to take them on Feb 20, they had been removed, with no notification to me.   I called, emailed and texted the ALP owner numerous times stating that she needed to return the chairs. She repeated her claim via text that I had given them to her.  Many days went by with no response and she didn't answer my calls.  Finally I received an email from her, in which she first re-stated that I had said she could have the chairs, and then stated that they were stained and that she had donated them.  Any reasonable person would likely conclude that this makes no sense. In sum, the chairs were my mother's property and she had no right to remove them without my express permission, which she never received.  Secondly, she refused my many polite requests - phone, email, and text - to return them.The chairs are valued at $2500 for the pair.  I want my mother's property returned. I request that the ALP owner tell me where they are located and I will pick them up.  Then this matter will be resolved. [redacted]