Associated Asset Management

Review: On July 11, 2015, I received a warning letter from AAM for weeds on my property at [redacted]. The notice was for a violation cited 12 days before the notice was received and had been corrected the same day. The notice gave me 14 days to correct the issue. However, this was not received until I only had 2 day remaining in the grace period. AAM's reply was, "We do send appropriate violation notices uniformly and non-discriminately to any home where a violation notice is warranted."

The weeds along the side of the residence at [redacted] measure greater than 1 foot in height and have continued to spread into my yard for the 1 year I have resided in the community. These weeds grow because of a water leak, which the homeowner continues to neglect to repair. This leak is a concern for the integrity of the foundation of his domicile and a threat to public health. With the threat of West Nile Virus in our community, I do not appreciate the constant exposure to vectors and other unknown organisms thriving in the environment created by said leak. AAM has neglected to address this leak by saying, "I am aware of the situation at your neighbor's home and we have been actively trying to resolve the issue."

I respectfully asked for AAM's assistance in helping clean up the areas of the [redacted] their office is responsible for maintaining. I have had the pleasure of looking at the words “ [redacted] You” written in graffiti on the wall in the green belt located west of [redacted] for at least two months. An attempt was made to rid this graffiti. The explicit words are still visible to my family and me as we pass by for a walks through the neighborhood.Desired Settlement: I am asking for AAM to follow their practice of being non-discriminatory while not treating my family's health and well-being as a reasonable accomodation for others. With the late-arriving, harrassing notice and lack of response when trying to address a health concern, I feel AAM is discriminating against my family.

Furthermore, I am asking for contact from a customer service representative who has neglected to contact me.

Finally, I am asking for the vandalism in the community to be removed and property properly maintained.

Business

Response:

AAM does send appropriate violation notices uniformly and non-discriminately to any home where a violation notice is warranted. The Board at your community is very open to working with homeowners regarding violations. Thus, in the future, if you have weeds or spurge in your front yard (especially during the monsoon season) and you need extra time to clean them up, please email your community manager and he/she will note your account and give you extra time.Although we can't discuss any other homeowner's account, please know that the board is aware of the situation at your neighbor's home and we have been actively trying to resolve the issue. In regards to a water leak, the community manager did an inspection on 07/13/2015 and 07/21/2015 and did not witness any standing water.In regards to the graffiti, the board did have a vendor address the issue as soon as it was brought to our attention. The board will have the vendor look at it again and endeavor to cover it up more. The Customer Service Supervisor confirmed she reached out to you by phone and email on 07/22/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The customer service manager left me a voicemail telling me there is no one else to talk to regarding this matter. The e-mail says the same. The only way to talk to anyone else is if it is a billing matter. This is unacceptable for a company of this size claiming to be a professional organization.I took pictures on 7/21/15 and on 7/22/15 both showing standing water. These images are now attached to this complaint. AAM refuses to meet with me or discuss this matter in person or over the phone.This does not resolve my concern of my family's health being sacrificed to make an exception for another homeowner which I feel to be highly prejudiced of AAM.Regards,[redacted]

Business

Response:

The Community Manager spoke with Mr. [redacted] yesterday (July 22, 2015) via phone and we believe his concerns have been addressed. Please let us know if there are any additional concerns. Thank you!

Review: We contract with this company to enforce our CC&Rs. They have failed numerous times to enforce the CC&Rs even though we have paid them hundreds of thousands of dollars to do so. They especially have neglected to enforce the CC&Rs if it involves a board member.Desired Settlement: Either start enforcing the CC&Rs or end contract.

Business

Response:

All violations are addressed in accordance with the community fine policy which is attached. This is the policy adopted by the Board of Directors for the Association.

Notices of compliance issues are sent if the managing agent receives a written report of the issue in accordance with state statute. There are also compliance tours conducted in the community which also generates compliance notices to homeowners that are found

to be in violation of the governing documents.

Each homeowner is treated the same even if they do serve on the Board of Directors for the association.

If there are areas of concern, homeowners are invited to attend the board meetings to address the board with their concerns so the board can direct the

managing agent on how to proceed with those specific issues.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will not consider a lie as an acceptable resolution. When this company starts equally enforcing our CC&Rs, only then will there be an acceptable resolution.

I have been trying to reach this HOA since November, 2013. I have tried leaving messages, emails and faxes. I have tried calling 4 different people and all I get is voicemai with no response back. Is there even a live person who works in this office? They are a terrible association and I would never hire them if I was in charge. I am looking forward to the next meeting to question their work ethic and response time. They work for the homeowners but show them no respect.

Review: I recently paid a settlement to park place villiage. They have hired a thris party company, AAM to collect their funds for my [redacted]. I sent a cashiers check from california to the company in the amount of 11,500. My account balance was 9,989. I spoke with [redacted], who directly represents park place and AAM about the excess payment amount being applied to my [redacted] account. She guaranteed me that this would not be a problem! The check was cashed by AAM on march 27th and since then my account has not been updated! I have spoken with [redacted] the billing manager several times on this issue and she has not been able to give me a clear explanation as to where the remaining 1500 dollars has gone, nor can she reach [redacted]. I have been down to the office on three seperate ocassions and I cannot get a receipt for my payment, I have been refused an accurate account balance to show all fees and I have been told only [redacted] has this information. I need help with this matter! My next move is to contact an attorney to retrieve my money since I have been declined a receipt or correct balance from AAM. I have all my paperwork showing where they cashed my check, the check amount, and the amount owed to them. This matter has been in limbo now for almost 2 months and the only feedback ive received from AAM is that its being investigated by their accounting department.Desired Settlement: There should be a 1500 [redacted] credit on my account. I should have a receipt from the company showing where my funds have been applied. I have been denied both of these things!

Business

Response:

The excess funds that were paid were paid as legal fees as the account had been referred to an attorney selected by the association to pursue collection of the past due assessments. The firm was contracted to collect the assessments as well as the collection costs incurred by the association. In addition to the balance owed to the association, the attorney charged additional fees for collections that the homeowner was responsible for paying directly to the firm in addition to the amounts owed the association. If the homeowner would like a detail of those fees, they will have to be obtained from [redacted] at the [redacted] which is the firm that was retained by the association to continue collection efforts. AAM does not have access to those fees that were charged by the firm. I have reached out to [redacted] to see if she will communicate with the homeowner.

Review: Our complaint against asset management is regarding non conforming solar panels and lack of enforcement of the cc&rs.

HOA Rights and Duties reg. Solar panels. Problem is aam knows these panels should not have been approved by the development and their attempts to cover their bases is wrong.

Legislatures recognize that these associations have the right to enforce guidelines regarding size and location for the installations. House Bill 5429 outlines the duties and rights of the homeowners associations. The HOA has the right to determine where on the building a homeowner may install solar panels. Associations decide the kinds of designs they will approve, and specify architectural requirements a fully installed solar energy system must meet.

There are several cases resolved in the court.

All because the hoa did not understand the law. we are suffering.

You had the law behind you from the supreme court, to the Arizona courts, 2013 in favor of our cc&rs. Which state...

Our cc&rs are very clear,

our guidelines are incorporated In cc&rs.

Mechanical Equipment, Roof-Mounted Roof mounted mechanical equipment visible by the general public will not be allowed. Subject to Arizona law, the DRC may prohibit roof mounted solar heating equipment that may be visible from adjacent properties if a suitable alternative location on the Lot exists.

If complete screening from the view of the adjacent properties cannot be achieved, the DRC may allow roof mounted solar equipment in other locations subject to reasonable screening requirements. Any screening allowed must be integral with the architecture of the building, including materials and colors.

They have done none of this to correct their mistakes.

Solar Equipment Solar panels are to be integrated into the roof design. We encourage the panels and frames to be bronze anodized or colored to match the roof. Further, a panel design is preferable over a coil design. If possible, minimize the street side exposure. Solar equipment design will be approved on a case by case basis. Solar panel supply and return piping must be painted house base color.

NONE OF these have been enforced. NONE.

4.8 Cure of Nonconforming Work: Enforcement. Any construction, alteration, or other work done in violation of this Article 4 or the Design Guidelines shall be deemed to be nonconforming. Upon written request from Declarant, the Association, or Reviewer, 0wners shall, at their own risk and expense and within such reasonable time frame as set forth in such written notice, cure such nonconformance to the satisfaction of the requester or restore the Unit .- to substantially the same condition as existed prior to the nonconforming work. Should an Owner fail to remove and restore as required, Declarant, the Association, or their designees shall have the right to enter the property, remove the violation, and restore the property to substantially the same condition as previously existed. All costs, together with the interest at the rate established by the Board (not to exceed the maximum rate then allowed by applicable law), may be assessed against the benefited Unit and collected as a Specific Assessment unless otherwise prohibited in this Declaration or by applicable Arizona law.

We still have the terrible glare, the ugly view, the pigeons nesting and the adverse effect. This decision will have an effect on the sale of our home, the wires hanging down the cheap materials used. And yet nothing has been done. The battery pack emission of radiation. The cost we will have to spend to make our patio enjoyable again. The frame work is still non-compliant. Have the owners been notified about the non-compliant factors?

A very costly mistake for us to have believed you were looking out for the residents in this community.

I wanted to believe so many of the others that have been injured by some of your decisions were just blowing smoke. As I see now they were not. Now I understand why so many have chosen not to get things approved through the committee. They have lost respect for the process.

Where is the oversight for our community. The person responsible should be [redacted] however she is too busy doing I don't Know what. Our community is slipping because someone is not doing their job.

I want this corrected. We even offered to pay to move not remove one or two panels to the north of the 7 large units installed with no response. No help just more lies and failure to help. They approved this, it is their job to correct it. They tell me this is a neighbor issue. It is not the association approved this that makes them liable to fix it.

Gary and I hope this can be resolved, we have been waiting now 5 months.

Thank you so very much for your assistance. Please help us.Desired Settlement: I want Someone in power to come stand with me on my patio and view what has been creted and correct this our issues.

Wires hanging, blinding glare into our patio and family room , pigeons Nesting under the solar panels, health hazard, non conforming panels, raised tilt angle as opposed to all other flat panels in development. We cannot accept living like this.

Business

Response:

Province (community in which [redacted] lives) management team and AAM have communicated extensively with [redacted] over the past months regarding her neighbor's solar panels. [redacted] feels the Association is in the wrong by allowing her neighbor to install solar panels. AAM's community manager for Province [redacted] has provided [redacted] with copies of the Arizona State Statutes that address solar energy and how these laws override the CC&Rs and rules of the homeowners association. We have tried to assist by providing information on solar laws in Arizona and even offered a mediation meeting with the Properties Committee (of the homeowners association) to help her resolve this with her neighbor. We understand that [redacted] does not like the location and visual nature of the panels, but the homeowners association cannot deny solar installation.

[redacted] & [redacted], the law firm that represents the homeowners association, also provided a response to [redacted] and a copy of that letter is attached which [redacted] received via certified mail. Also attached is correspondence from me to [redacted] regarding a lawsuit that cannot be referenced for precedent purposes as well additional information on why the Architectural Review Committee approved the solar panels (in accordance with Arizona State Staute).

Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Our neighbor used pep solar to install tilt angle solar panels. We support solar panels however these panels have taken away our ability to use our patio. We suffer daily. With a blinding glare, cords hanging which is a violation of our covenants and cc&rs. These panels were not to be installed as per section k in direct sight of someones patio. They are directly across from our patio. They are to fit in with the asthetic's of the community, they do not. These panels are with in 6 feet of our patio.

We are not unreasonable people. We would like our home enjoyment back. We cannot use our patio, the glare shines directly onto/into our patio, dining room and family room. We understand solar laws but the laws do protect a neighboring homeowner.

Based on a court ruling out of the Arizona Supreme court. We do not want Money, in fact if we tried to sell our home we would lose money. More money than what we have lost from the down turn of the economy. We just want this corrected. we live at [redacted]. maricopa, az the house we are discussing is [redacted].

I would hope we could come to a resolve. this is a bad situation. Pigeons are roosting under the panels which now causes a health problem. I am worried someone will call the health department . We had pigeon pro here to give us an estimate as to cost to get rid of the pigeons $3500.00 and they could not guarantee us relief because of the birds nesting under the panels. Pigeon pro said it will only get worse and it has. Our house is so close to the home with the panels the pigeon families hang out together on our home.

Our cc&rs are specific.

We do not want them removed we want just one to be moved to the north of all the other panels at your company or owners expense. once it is moved we will build an enclosure wall to hide all the other panels from our view on our patio at our cost. Once it is moved we would be willing to cut down at our expense the 4 trees there, these trees grow 20 feet tall they will eventually prohibit the panels from working properly as the tree continue to grow. The trees now are almost as tall as the neighbors lower roof line they will continue to grow as the situation now stands. I do not know what more we can offer. I believe it is a fair very fair offer. This resolve will save your company money and will be a large expense for us however you can see why we want this done. We believe this could be a win win for eveyone involved. Thank you [redacted]

Please bring my resolve to this issue to the HOA. It is obvious to me until they come and stand on my patio which they have not they will never know the situation. The hoa does have a legal right to correct this. They will see that when they come to see it. Just come and see it.

Contrary to what the hoa is stating if there were no problem why did the solar company acknowledge and provided a list To [redacted] of what could be done. Everything is so secretive no one ever supplied to us what they would do. [redacted] has a list of things and will not share it. I want the list. My response was never would we attend a meeting we said "why would we attend a meeting with a committee that approved this mess. Could the committee only make it worse.

The hoa has not given us a copy of the approval of the panels after many requests. I want a copy.

The hoa I see did not provide a copy to you of the approval.

Regarding the comment From the supreme courts ruling "does not set a precedence" in law that statement means.. all circumstances are not the same in all cases. In this case the supreme court did not publish in hard copy. The ruling can be used in future cases based on facts rule 111 and rule 24. In using this case in the future a copy of the ruling has to be attached to the case pleadings.

[redacted] could not wait to turn this over this over her attorney, and she the community manager should never quote half the law the law. The law allows an hoa to establish reasonable placement. They established this in the cc&rs. I submitted our cc&rs to the energy commission. I received a response and it is not unreasonable as long as the guidelines are consistant. We all agreed to the cc&rs when we moved here. Our neighbor knew or should have known or his contractor should have been provided a copy of the cc&rs. This contractor obviously did not receive them. They work out of Phoenix and probably do not know all hoa solar guide lines.

We are the only homeowner in Province that has to deal with the tilt angle panel. The are no tilt angle panels. In fact [redacted] had to call the company after they were installed to find out how they work. I am convinced the committee did not know what they were approving. [redacted] said the committee members are not experts in solar panels.

ALL the other homes have flat panels. They are not dealing with at 50 or more pigeons from this mess.

Could this have been because the committee did not understand what they were approving.

We are not being unreasonable asking one panel to be moved to the north of the other panels.

We understand both [redacted] and [redacted] want us to accept their response, however we can not go away until this is resolved.

I can not go away. We must resolve this. We spent $25,000 to construct an amazing patio by the lake we can not enjoy it.

Friends we here last sat. they were appalled at what they saw.

They were looking at a villa they have decided against it for fear this could happen to them, and it could.

If I were the hoa I would resolve this with the homeowner. I am willing to help in the cost. The cost would be cheaper for us and them than the cost of a lawsuit.

I know we are dealing with an owners that believes the law is on their side and they may be right but if we all work together we can fix this.

Thank you for your time and effort for a positive resolve.

Regards

Review: I have spoke with this companies representative for [redacted], AAM LLC in Arizona. I have also contact Donald H[redacted] office and spoke with Susan B[redacted] a couple years ago about the same issue. DR H[redacted] still managers the Home Owners Association. My property is being effective by dog dropping, spider in the entry way. I have dogs walked into my home when I opened the door. When I open door I have had dogs jump on me. I had to recently call the Arizona Health Department that did come out and see the dog dropping. I had talked to their management company that lead me to believe that it would be taken care of. So I dropped the complaint. Then they put a dog garbage can in front of my house as a resolution. In this case it invited people in front of my home. I have had people setting on my fence around my air conditioner. When I talked to the management company a VP by the name of Susan asked me to give her time to have it followed up on. I did . Today I had one of their managers call me, lie that she did not know why I called. Then indicated that she got an emailed. Yelled at me on the phone Indicating DR H[redacted] wanted them it in front of my home. I believe this is because I called the health department. When asked her about it. Her indications is as a home owner I had not rights. It would stay there and hung on me. I put a call into their Presidents office Amanda S[redacted] and have yet to receive a return call. I had asked about the exterminator spraying and was told they thought it was done without specifics. The indications was not to worry about it. This is health issues that the state has indicated should be resolved. I pay DR H[redacted] and the Management Company $186 per month estimate. For some reason this management company is under the impression they own my home. I am asking for the respect of a home owner and the piece that was promised me on the purchase. It was told the area was not a dog park at purchase.Desired Settlement: Take care of the dog issues in a way that does not hinder my property or invite other dogs. it has been about 20 to 30 dogs per day two to three times per day. Take care of the spraying. Honor the contract and purchase that the front of my home was not to be a dog park. That is a health issue. Note: I did remove a similar claims two years ago when it was resolved. now it is back again. Respect the home owner.

The health department did advise I could reopen the claim.

Business

Response:

Attached are two pictures showing where the doggie waste stations are located near Ms. [redacted] unit. The doggie stations were installed in certain locations based on the best visibility and access to our homeowners while walking their pets. Via Sorento community has also contracted a janitorial vendor to come in and service the community twice a week cleaning up pet waste. The health department has not made contact with AAM or the Via Sorento community regarding any complaints. The exterior of the condo units are sprayed monthly. Ms. [redacted] was advised if there are any additional issues an exterminator would be sent to spray around her unit. Ms. [redacted] has not reached out to the community manager to confirm if there were any issues outstanding. AAM will schedule for an exterminator to go to Ms. [redacted] unit within the next 7 business days to spray specifically around her unit. If she has additional issues she will need to contact her community manager Phyllis H[redacted] phone: 6[redacted] email: [redacted]

Consumer

Response:

I have contacted the community. I was told I would have to live with it and it was not the Management Company but the Homeowners association who made this decision after my complaint. I have talked to VP Susan and I am still waiting for President Amanda to call me. I have called several times. The Health Department called and advised letter was sent. The inspector called me and the case to be reopened if needed is [redacted]. This dog station has not been cleaned twice a week. I have been trying to give Amanda a courtesy to call at the request of her VP. I have not had the courtesy. The dog station was not their when I purchased the house. I was told at purchase this would not turn into a dog park they had a specific area. This will cause value of my home to decrease, noise of the dogs, when you open you windows dogs poop in front of my home. Dogs jumping on me when I walk out my door not to say poop 20 feet or less from your front door. Last year a dog off a leash just walked into my home. This is VA Loan. I have contacted the C[redacted]v. concerning how the loan was represented in the purchase. I have asked them to look in all properties of DR Horton and VA approval of community concerning representing property and services differently then what is described. Since, they are now building in area I would hate to see another military person get misrepresented. If a person complains to this management company the hostile response. This management company believes they own your home and does not provide the services they describe. If you do a legal search on the company you will see the company has a low rating. Again I am waiting on Amanda to call me.

Business

Response:

The Board of Directors has

authorized the relocation of the pet waste station to the opposite end of the

grass area closest to the parking lot. The station will be relocated upon

the acceptance by the homeowner that this will resolve the pet waste station

issue.Included with this response is

the contract for janitorial service between the association and [redacted] which outlines the removal of pet waste from the common areas.

Unfortunately it is not financially possible to have the pet waste removed each

day, but it will continue to be removed twice a week in accordance to the terms

of the contract. Also attached are invoices for

the pest control service provided by [redacted] to demonstrate that

the association is making every effort to manage the ants and other pests that

reside within the common elements. Please note that this is a monthly

contract in which [redacted] schedules accordingly between the 15th and

the 19th of each month. It is always our goal to resolve these complaints in a reasonable fashion and it is with great hope that the relocation of the station will resolve this issue. It is unfortunate that everyone does not pick up after their pets in the common areas. The association has taken corrective action by hiring someone to pick the waste up twice per week.

Review: Payment for monthly dues to homeowners association was made before late payment date, as per bank records provided to them, my payment was sent on 4/24/2014 of $130.65 and funds were withdrawn from my account on 4/28/2014. on 5/7/2014 I received a statement indicating that my payment was past due and that a $5.00 late fee had been applied to my account. I attempted to call AAM, LLC to explain that there must be an error and request that the $5.00 fee be removed and to confirm that my payment was applied correctly. At first the vey unconcerned arrogant person on the [hone said I had not made my payment and that I needed to pay the bill. After explaining that I had paid it, he finally said, "well we didn't receive it until 5/1/2014" so it is still late. He then informed me that my account balance was $15 now. I could not understand that so I asked him to clarify why. He said that their was a $5 late fee and a $10 re-billing fee. I explained how this made no sense as there would be no reason to rebill me even if the payment was received 1 day after due date. He did not care to answer he just kept telling me that was the way it is. He said I could send in my bank info and they would review it to see if they would do anything about it or not. I have submitted bank information as suggested but do not feel that they have any desire to resolve issue as they clearly believe they have all the power in the situation and can say whatever they like and charge me.Desired Settlement: I would like the $15 charge removed from my account and the late payment removed from my records as the payment was not late.

Business

Response:

Upon research of the account it appears that this issue was resolved directly with Mr. [redacted] on May 7th, 2014 via email. One of our customer service representatives corresponded with Mr. [redacted] and advised that the late fee and rebill fee were both waived. Payment may have been initiated on the 28th but it can take three to five days to post. To avoid late fees in the future the payment must be posted by the 30th of the month in which they are due.

Mr. [redacted] has a zero balance with the next assessment payment being due on the 1st of July and deemed late if not posted by the 30th of July.

Review: I had filed an appeal with this Home Owners Association about some violations, late fees and a lien they filed against my property. Ms. [redacted] and Ms. [redacted] had told me if I paid the two past due bills the violations for which I never received notice for and late fees would be deleted and I would just have to pay for the lien fees because it had cost the company money for court fees and lawyer fees. I agreed to this and they told me I first had to bring my account up to date for the past dues before the end of the year. I paid all my late quarterly fees and the brought my account up to date except for their late fees and lien fees and even paid the following quarterly statement. I just received another bill from them with all those so called violations and late fees and they never sent me the paperwork for the monthly payment for the lien fees. I am really upset because not only are they a Horrible home owners association. Since moving here in April of 2003 they have taken away the playgrounds failed to replace basketball hoops for months, and all the neighborhood looks like crap and fees keep increasing and the so called services keep declining there are weeds everywhere, dry grass, graffiti on walls, broken down cars on driveways, Christmas lights up throughout the year, trash barrels out all the time and they do absolutely nothing but harass the homeowners that do upkeep their properties. For over ten years I have paid my HOA fees and kept my property clean and looking good and because I fall behind for a few months and then making arrangements they want to keep screwing people.Desired Settlement: I am willing to pay the fees for the lien. In the matter of the violations I NEVER received a notice of a violation. I cannot fix something if a notice is not sent to me. I do not feel responsible for something I was not aware of. The late fees I was told were going to be waived if my account was made current before 2014 which I did.

Business

Response:

$150.00 in fines and $60.00 in late fees have been waived from the account. The remaining balance of $225.00 is due at the present time. This consists of the 1st quarter assessment for 2014 and the lien fee that the homeowner agreed to pay as part of the settlement on the account. Failure to pay the remaining balance by the 15th of February will result in additional collection charges.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Payment of $225.00 has been made. Transaction # [redacted] I attached a picture of the payment confirmation and the bill that should be voided because of the payment I made. Regards,