Associated Behavioral Health Care

The process for an ADHD evaluation includes the following: Intake: Information gathering session Testing appointment: Administration of the Assessment Instruments Report Writing: Interpretation of scores and report writing Feedback: Review report, testing results, diagnosis and recommendations This process typically takes 1-months to complete based on a provider’s schedule and availability ***’s experience was different as he scheduled the feedback appointment prior to the report writing time [redacted] scheduled an intake appointment with DrC [redacted] on April 4th, During the intake, an ADHD testing appointment was scheduled for May 9thOn April 22nd, 2016, DrC [redacted] spoke to [redacted] after his individual session with another counselor (per his request) to notify him that based on prior experience with his insurance company, she expected the insurance to deny the testing due to it not being medically necessary as he was diagnosed ADHD as a child and prescribed medicationsShe wanted him to be prepared in case there would be a full out-of-pocket expenseIn this meeting, [redacted] stated that he was unwilling to pay out-of-pocket and cancelled the testing appointment [redacted] and his Uncle arrived at the ABHC office on May 9th and stated the appointment was not cancelledDrC [redacted] was not in the officeWhen DrC [redacted] returned to the office the following week, she called and spoke to the Uncle who again stated [redacted] did not cancel the apptHowever, she notified the Uncle that [redacted] had indeed cancelled the appointment for May 9thDuring this phone call, they discussed the testing appointment which had been rescheduled for June 8th by ***’s Uncle On June 8th, [redacted] completed the testing appointmentOn June 15th, DrC [redacted] met with [redacted] for the feedback session to review the test results and diagnosesTypically, this appointment is scheduled after the report is completedNevertheless, DrC [redacted] met with [redacted] and correspondence was provided that outlined the evaluation process and listed his diagnosesThis was done so that [redacted] would have documentation of the evaluation and diagnosis for when he planned to move in August to give to his new prescriber In this case, ABHC is confident the client received his services in a timely manner***’s testing appointment occurred on June 8th and the final report will be completed by the end of JulyAdditionally, when [redacted] met with DrC [redacted] on June 15th, she provided him with a document for his new prescriber so they would have confirmation of his ADHD diagnosisThis was provided even though the report writing time had not occurredA copy of the letter can be provided to the Revdex.com upon requestAlso, his insurance has been billed for the intake, testing and feedback sessions that have been completed thus farThe report writing time has been scheduled for July 21st and will be billed shortly thereafterFinally, [redacted] will receive a copy of this report upon completion at the address on file

Due to the nature of the services we provide, we are unable to comment We are unable to confirm or deny this individual presented themselves at ABHC In order for us to respond to an inquiry of this nature, a copy of the signed release must accompany the request

Complaint: [redacted] I am rejecting this response because:That is an incorrect information that is being provided when I spoke with your customer service representative she did not mention that any other notices were sent to meShe stated that the company does tend to get busy and does not always send out a statements or notices when clients fall behind on paymentsIf a day notice was sent to me as stated here, a phone call would have been made with the same issues as I reported here that no other attempts were made and balance would have been paidThe balance is not a issue, it's the fact that the company failed to provide statementThis facility is interested in ruining clients credit instead of fixing problems within their billing department and how they seek reimbursement Sincerely, [redacted] ***