Associated Billing Services Inc.

In response to Mr. [redacted] compliant, we have reviewed his accounts and determined that he is owed a refund.  A call was placed to the daytime phone listed on the compliant as well as the phone number we have on file today.  In addition, we mailed a letter from the Compliance Officer...

detailing the events of the accounts in question and what steps were taken to correct the account, including that a refund will be issued for the overpaid amount.If you have any questions, please contact [redacted] at ###-###-####.

In response to Mr. [redacted] compliant, we have reviewed his accounts and determined that he is owed a refund.  A call was placed to the daytime phone listed on the compliant as well as the phone number we have on file today.  In addition, we mailed a letter from the Compliance Officer...

detailing the events of the accounts in question and what steps were taken to correct the account, including that a refund will be issued for the overpaid amount.If you have any questions, please contact [redacted] at ###-###-####.

According to our records, we show that the consumer made payment on the account prior to the insurance processing the claim.  When the insurance processed the claim, we subsequently issued a refund check in August 2011 in the amount of $106.14. This refund was sent to the address we have on...

file, which is the consumer’s current address. While preparing our yearly Unclaimed Property Report in August 2013, we found that the check that was sent in 2011 was never cashed.  As a result, we sent a letter to the consumer asking for them to contact us to update their address.  We do show the consumer contacted our office a few days later and confirmed the address was valid.  At that time, we advised we would re-issue the check.  Unfortunately, we see that there was an unknown delay in processing the new refund check. Our records indicate that we finally did re-issue a check on 12/19/13 to the consumer’s verified address, which to date still has not been cashed.  We have voided that check at the bank today and have sent a new check dated 01/22/14, over night via [redacted] to the consumer’s address.  We also included a letter explaining the events and extending our apologies for the delay in the process.  We have also talked with our staff to ensure timely filing of refunds in the future.If you have any questions, please feel free to contact me at [redacted].Sincerely,[redacted]Compliance Officer, Associated Billing Services