It was an honest mistake, and for that mistake and inconvenience to the customer we are offering a free detail whenever the consumer wishes to use it towards the purchased vehicle only
Customer purchased vehicle from her brother Her brother had brought the car in to us dueto the timing belt tensioner breakingWe made recommendations and one was for [redacted] valve due to the [redacted] ***coming up with ***-due to the tensioner damaging the cam TDC sensor Current customer brought the vehicle to us with check enginelight on for [redacted] and [redacted] valve test bad and was replaced and checkengine light did not come back on during the test drive Customer came back days later with codes [redacted] and [redacted] system leak and ELD circuit too high Upon further inspection found that the enginewas the wrong one put into the vehicle The dealer can’t be responsible for everything that mightoccur on a vehicle with 259,miles on an year old car and has had theengine replaced that isn’t correct Itis unfortunate, but we can’t be sure exactly what is needed due to the enginebeing replaced with possible the incorrect oneIt is sometimes difficult, but with older emissions items, one failurecan lead to others.We’ve attached the repair orders: [redacted] Elk Grove Honda
The customer's vehicle has been in an accident, we ran a carfax The free inspection we did for the noise is coming from the same area that the history of the impact was in Second, the customer is incorrect in assuming that the SRS is for "airbag" only SRS stands for safety restraint system and can come on if a seat belt buckle/sensor is bad, seat senor, impact sensor, control module, etcanything related to the SRS will make the light come on The customer came back days later If, by performing the recall of replacing the inflator only, which includes removing four bolts, taking the air bag assembly out completely, removing the old inflator and installing a new inflator, the SRS light would have been on immediately and like many other customers that think by performing the air bag inflator recall, the SRS light will go off, they immediately bring us out to the car That is why we document if the SRS light is on prior to or after performing the recall The customer did authorize us to inspect the car and we even spent time finding out the bad wheel bearing If the dealership had done any thing to cause a rear impact sensor damage and OPDS no signal(see the repair orders sent prior) we would have replaced if we had any liability We don't, the customer has stored SRS impact history codes Elk Grove Honda has no responsibility nor financial liability for prior accident related problems Elk Grove Honda suggest customer go to their insurance company for assistance
Dealership performed inflator recall and replaced the passenger air bag inflator only Customer has stored codes Dealer not responsible for previous damages SRS light not on for passenger air bag, but previous history in which you were sent the codes for the SRS light Which, the SRS light can come on for: air bag module, seat belts, sensors, control module, cable real, anything related to the Safety Restraint System aka SRS We are sorry that the customer doesn't agree with the facts found in the matter Elk Grove Honda is not responsible for American Honda's recall Customer should contact American Honda
Tell us why heRevdex.com Beacon BlvdWest Sacramento, CA RE: ID [redacted] Dear Richard Luong, Ms [redacted] ’s initial contact regarding her concern was with [redacted] He relayed her concern tome and I attempted to contact her Wecrossed paths for awhile until we were able to make an appointment to bring inher vehicle The vehicle was purchased6/30/ At the time we spoke Istated we would be happy to take care of something that had been missed at thetime of sale On the day of her appointment I requested that she pull thevehicle into our service drive Once Iinspected the vehicle it was clear to me the vehicle had not been well caredfor In fact it was in very poorcondition I was able to push the frontbumper in with just my hand all the way to the radiator It was clear it had received a prettysignificant front end impact At that time I brought out our Lead Technician Todd andasked his opinion getting a fresh point of view After inspecting the vehicle Todd explained to Ms [redacted] thatthere is 100% certainty that the vehicle would NEVER have been put on the frontline for retail sales with significant damageAt that time Ms [redacted] began to berate both of us calling Todd ignorant She repeated the insult several timesI managed to calm her down and asked simply if the damagehad been present why had we not heard from her over the last years? I explained that maybe to months forsomething but years is excessive Inthis case it we are confident that the damage was not there at the time ofsale Ms [redacted] explained that she did not notice the damageuntil she removed the grill to replace turn signal bulbs Replacing the bulbs does not require removalof the grill The grill was stillmissing when Ms [redacted] brought the vehicle in for my inspectionI asked Ms [redacted] to wait while I spoke with out GeneralManager after which I explained that there was nothing that Elk Grove Hondawould be able to do, too much time had elapsed Elk Grove Honda goes far and above to ensure we provide aquality product for our clients I havebeen a Pre-Owned Manager for over years working for Elk Grove Honda going onof them I am very confident theservice we provide is quality I havebeen instructed by Elk Grove Honda owners that we have complete support to dowhat is right regardless of the costWe could not in good faith accept any liability for the damage/damagesto Ms [redacted] s Nissan Maxima [redacted] Pre-Owned Managerre
The customer did not realize that the money was placed in their savings account I spoke to them and told them to check their savings account with [redacted] *** I did not get an answer from them and I have placed another call to verify they found were their money is in the savings account
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, a car dealer as large as Elk Grove Honda has two options to avoid future Revdex.com complaints: 1) work with their local political representatives to insure DMV process these backlogs more timely, and/or 2) do not re-sell tradautos until DMV has processed the necessary paperwork to reflect proper ownership
The customer came in on 2-28-referencing repair order [redacted] and we performed the air bag inflator recall per American Honda The vehicle also had another issue that we looked at for the customer for free, which is a $value Also, we performed a free multi-point inspection, which is a $ Customer left on 3-1-with no SRS light on Customer returns on 3-16-with an SRS light on We perform another free diagnosis, which is a $value, and find in the history there has been impact history Unfortunately, the SRS light is not on due to the recall work of replacing the inflator canister There has been prior impact, possibly an accident? Dealership not responsible and didn't work in the rear of the vehicleThe notes from both repair orders show that the vehicle has a bent rim in the rear
Tell us why hOn 5-31-customer arrived at the dealership demanding thatthe tires be replaced We advised thecustomer that as per the tires for loyalty program, we have to contact thetires for loyalty administrator has to approve the tires This process can take anywhere from 2- daysand that tires can’t be replaced until 3/tread depth However, if he wanted to pay, we would gladlyreplace his tires Customer requested acopy of this tires for loyalty contract and a wash ticked After service we found two tires at 3/andadvised the customer that we have to submit the repair orders to theadministrator Customer was providedwith the copy of the agreement and highlighted the rules We advised the customer that we would contact him when weheard from the administrator once they the tires were approved Customer was called and we left a message atam Customer didn’t call back, so wecalled again at on 6-12-to tell him we have approval Customer sated he didn’t need them any longersince he replaced the tires himself Heasked who was going to pay for his rental??? He asked the GM to call and that’swhere is was left off at serviceere
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you very much Revdex.com - Yes, I received the much awaited check - without Revdex.com it would have been difficult to get refund from businesses, we don't have money to go to court and without any pressure they don't like to give money backI have similar refund for one more carHopefully, I don'e have to bother you for thatRegards,***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I went personally and provided all the documents to General Manager [redacted] on Oct3rd - requested by Elk Grove HondaThese documents has already been provided to them [redacted] said she will pull the file from the storage and process itI did ask her if she need something else, She said she would need the contractI told her that was provided to [redacted] and filled up the form as wellShe did ask me couple of questions - I answered those
It was an honest mistake, and for that mistake and inconvenience to the customer we are offering a free detail whenever the consumer wishes to use it towards the purchased vehicle only
Customer purchased vehicle from her brother Her brother had brought the car in to us dueto the timing belt tensioner breakingWe made recommendations and one was for [redacted] valve due to the [redacted] ***coming up with ***-due to the tensioner damaging the cam TDC sensor Current customer brought the vehicle to us with check enginelight on for [redacted] and [redacted] valve test bad and was replaced and checkengine light did not come back on during the test drive Customer came back days later with codes [redacted] and [redacted] system leak and ELD circuit too high Upon further inspection found that the enginewas the wrong one put into the vehicle The dealer can’t be responsible for everything that mightoccur on a vehicle with 259,miles on an year old car and has had theengine replaced that isn’t correct Itis unfortunate, but we can’t be sure exactly what is needed due to the enginebeing replaced with possible the incorrect oneIt is sometimes difficult, but with older emissions items, one failurecan lead to others.We’ve attached the repair orders: [redacted] Elk Grove Honda
The customer's vehicle has been in an accident, we ran a carfax The free inspection we did for the noise is coming from the same area that the history of the impact was in Second, the customer is incorrect in assuming that the SRS is for "airbag" only SRS stands for safety restraint system and can come on if a seat belt buckle/sensor is bad, seat senor, impact sensor, control module, etcanything related to the SRS will make the light come on The customer came back days later If, by performing the recall of replacing the inflator only, which includes removing four bolts, taking the air bag assembly out completely, removing the old inflator and installing a new inflator, the SRS light would have been on immediately and like many other customers that think by performing the air bag inflator recall, the SRS light will go off, they immediately bring us out to the car That is why we document if the SRS light is on prior to or after performing the recall The customer did authorize us to inspect the car and we even spent time finding out the bad wheel bearing If the dealership had done any thing to cause a rear impact sensor damage and OPDS no signal(see the repair orders sent prior) we would have replaced if we had any liability We don't, the customer has stored SRS impact history codes Elk Grove Honda has no responsibility nor financial liability for prior accident related problems Elk Grove Honda suggest customer go to their insurance company for assistance
Dealership performed inflator recall and replaced the passenger air bag inflator only Customer has stored codes Dealer not responsible for previous damages SRS light not on for passenger air bag, but previous history in which you were sent the codes for the SRS light Which, the SRS light can come on for: air bag module, seat belts, sensors, control module, cable real, anything related to the Safety Restraint System aka SRS We are sorry that the customer doesn't agree with the facts found in the matter Elk Grove Honda is not responsible for American Honda's recall Customer should contact American Honda
Tell us why heRevdex.com Beacon BlvdWest Sacramento, CA RE: ID [redacted] Dear Richard Luong, Ms [redacted] ’s initial contact regarding her concern was with [redacted] He relayed her concern tome and I attempted to contact her Wecrossed paths for awhile until we were able to make an appointment to bring inher vehicle The vehicle was purchased6/30/ At the time we spoke Istated we would be happy to take care of something that had been missed at thetime of sale On the day of her appointment I requested that she pull thevehicle into our service drive Once Iinspected the vehicle it was clear to me the vehicle had not been well caredfor In fact it was in very poorcondition I was able to push the frontbumper in with just my hand all the way to the radiator It was clear it had received a prettysignificant front end impact At that time I brought out our Lead Technician Todd andasked his opinion getting a fresh point of view After inspecting the vehicle Todd explained to Ms [redacted] thatthere is 100% certainty that the vehicle would NEVER have been put on the frontline for retail sales with significant damageAt that time Ms [redacted] began to berate both of us calling Todd ignorant She repeated the insult several timesI managed to calm her down and asked simply if the damagehad been present why had we not heard from her over the last years? I explained that maybe to months forsomething but years is excessive Inthis case it we are confident that the damage was not there at the time ofsale Ms [redacted] explained that she did not notice the damageuntil she removed the grill to replace turn signal bulbs Replacing the bulbs does not require removalof the grill The grill was stillmissing when Ms [redacted] brought the vehicle in for my inspectionI asked Ms [redacted] to wait while I spoke with out GeneralManager after which I explained that there was nothing that Elk Grove Hondawould be able to do, too much time had elapsed Elk Grove Honda goes far and above to ensure we provide aquality product for our clients I havebeen a Pre-Owned Manager for over years working for Elk Grove Honda going onof them I am very confident theservice we provide is quality I havebeen instructed by Elk Grove Honda owners that we have complete support to dowhat is right regardless of the costWe could not in good faith accept any liability for the damage/damagesto Ms [redacted] s Nissan Maxima [redacted] Pre-Owned Managerre
The customer did not realize that the money was placed in their savings account I spoke to them and told them to check their savings account with [redacted] *** I did not get an answer from them and I have placed another call to verify they found were their money is in the savings account
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me However, a car dealer as large as Elk Grove Honda has two options to avoid future Revdex.com complaints: 1) work with their local political representatives to insure DMV process these backlogs more timely, and/or 2) do not re-sell tradautos until DMV has processed the necessary paperwork to reflect proper ownership
The customer came in on 2-28-referencing repair order [redacted] and we performed the air bag inflator recall per American Honda The vehicle also had another issue that we looked at for the customer for free, which is a $value Also, we performed a free multi-point inspection, which is a $ Customer left on 3-1-with no SRS light on Customer returns on 3-16-with an SRS light on We perform another free diagnosis, which is a $value, and find in the history there has been impact history Unfortunately, the SRS light is not on due to the recall work of replacing the inflator canister There has been prior impact, possibly an accident? Dealership not responsible and didn't work in the rear of the vehicleThe notes from both repair orders show that the vehicle has a bent rim in the rear
Tell us why hOn 5-31-customer arrived at the dealership demanding thatthe tires be replaced We advised thecustomer that as per the tires for loyalty program, we have to contact thetires for loyalty administrator has to approve the tires This process can take anywhere from 2- daysand that tires can’t be replaced until 3/tread depth However, if he wanted to pay, we would gladlyreplace his tires Customer requested acopy of this tires for loyalty contract and a wash ticked After service we found two tires at 3/andadvised the customer that we have to submit the repair orders to theadministrator Customer was providedwith the copy of the agreement and highlighted the rules We advised the customer that we would contact him when weheard from the administrator once they the tires were approved Customer was called and we left a message atam Customer didn’t call back, so wecalled again at on 6-12-to tell him we have approval Customer sated he didn’t need them any longersince he replaced the tires himself Heasked who was going to pay for his rental??? He asked the GM to call and that’swhere is was left off at serviceere
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meThank you very much Revdex.com - Yes, I received the much awaited check - without Revdex.com it would have been difficult to get refund from businesses, we don't have money to go to court and without any pressure they don't like to give money backI have similar refund for one more carHopefully, I don'e have to bother you for thatRegards,***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I went personally and provided all the documents to General Manager [redacted] on Oct3rd - requested by Elk Grove HondaThese documents has already been provided to them [redacted] said she will pull the file from the storage and process itI did ask her if she need something else, She said she would need the contractI told her that was provided to [redacted] and filled up the form as wellShe did ask me couple of questions - I answered those
Business states that they have sent the check the new consumer address and believe the consumer should have received it by now