Associated Catholic Charities for Community Development of Broome County

[redacted] entered a month contract at our fitness center on January 18, I have attached her contract I would be happy to work with her and cancel her contract, but she must pay her past due balance on her account and abide by our day cancellation policy The following would be due, and then we can cancel her contract:$*Explanation of the $80.48$is her past due$service fee for the past due$for the day cancellation policy as stated in our contract

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and I continue to state that I was never aware that I entered a year contract with Retro FitnessThank you for giving me the option now to cancel this membershipI do have a issue with paying a month membership when I attempted to cancel it,I would like for that to be resolved before moving forward with payment and cancellationAlso do I have to go back to the Retro Fitness to pay and cancel or is there a online option? [redacted] ***

September 8, 2015I am responding to a complaint that I received about my business from [redacted] In March [redacted] signed up for a gym membership and personal training (both month contracts)Her contract states she will pay $per month for months and her personal training contracts state she will pay $per month for monthsPlease see the timeline below in which payments were made:3-24- [redacted] paid $for her personal training downpayment/first month of personal training sessions and $for her first month gym dues4-10-Completed a personal training session with one of our certified personal trainers.4-15-Completed a personal training session with one of our certified personal trainers.4-21- [redacted] paid $for her gym membership.4-22-Completed a personal training session with one of our certified personal trainers.5-29- [redacted] paid $for her gym membership.7-12- [redacted] paid her second (of twelve) $payments for her personal training sessions.No further payments have been receivedWe have worked with her in the past and waived a service fee that was a result of her late paymentWe would be happy to work with her and waive her current late fees and services fees that again, have resulted from her account being past due.We will cancel her personal training contract, but we need to collect her balance for her gym contract.Please contact me with any questions.Thank you!Megan S.Owner

As we stated in our last response*** *** signed up for two 12-month contracts. We are happy to try to work with her (as we have done in the past by waiving service and late fees due to late payments) and will cancel her personal training contract, but first we need her to come in and pay the balance of her month gym contract. Thank you. Megan S***

From: Megan S*Date: Fri, Feb 19, at 1:PMSubject: Complaint ID ***To: *** *** Response to Complaint ID *** states she come in and cancelled her gym membership "in August or September" but we do
not have a cancellation letter on file. Our notes state that on August 3, 2015 she froze her gym membership for four months. When *** froze her account she was not charged during that time, but she had a payment due on Jan 1, when her account unfroze. That payment did not go through so our billing company contacted her.For ***'s convenience, we have cancelled her account with no further payment due. See attached business questionnaire...Megan S***, OwnerRetro Fitness East Norriton, PARetro Fitness Holmes, PA*** (cell)GO RETRO!!!!

I have sent all responses and such as requested  and yet I am still being harassed and [redacted] fitness  has not responded  to  any of my contacts  either through email or otherwise. They claim to be working  with me but they are not nor have they stopped anything they where previously doing. I have sent the certified letter  as well as an email  to  the person below  informing her that all contact will be via email or certified  letter. No response  was give. That was two or three weeks  ago.

September 8, 2015I am responding to a complaint that I received about my business from [redacted]. In March 2015 [redacted] signed up for a gym membership and personal training (both 12 month contracts). Her contract states she will pay $19.99 per month for 12 months and her personal training...

contracts state she will pay $100 per month for 12 months. Please see the timeline below in which payments were made:3-24-15 [redacted] paid $100 for her personal training downpayment/first month of personal training sessions and $19.99 for her first month gym dues4-10-15 Completed a personal training session with one of our certified personal trainers.4-15-15 Completed a personal training session with one of our certified personal trainers.4-21-15 [redacted] paid $19.99 for her gym membership.4-22-15 Completed a personal training session with one of our certified personal trainers.5-29-15 [redacted] paid $19.99 for her gym membership.7-12-15 [redacted] paid her second (of twelve) $100 payments for her personal training sessions.No further payments have been received. We have worked with her in the past and waived a service fee that was a result of her late payment. We would be happy to work with her and waive her current late fees and services fees that again, have resulted from her account being past due.We will cancel her personal training contract, but we need to collect her balance for her gym contract.Please contact me with any questions.Thank you!Megan S.Owner

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I have reviewed the response made by the business in reference to complaint ID [redacted], and I continue to state that I was never aware that I entered a 1 year contract with Retro Fitness. Thank you for giving me the option now to cancel this membership. I do have a issue with paying a month membership when I attempted to cancel it,I would like for that to be resolved before moving forward with payment and cancellation. Also do I have to go back to the Retro Fitness to pay and cancel or is there a online option?
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[redacted] entered a 12 month contract at our fitness center on January 18, 2017.  I have attached her contract.  I would be happy to work with her and cancel her contract, but she must pay her past due balance on her account and abide by our 30 day cancellation policy.  The...

following would be due, and then we can cancel her contract:$80.48 *Explanation of the $80.48$30.49 is her past due$19.50 service fee for the past due$30.49 for the 30 day cancellation policy as stated in our contract