Associated Clinical Laboratories

I am in receipt of your letter dated 9/to Associated Clinical Laboratories regarding acomplaint your office received from [redacted] .Upon reviewI found Ms [redacted] ’s insurance reprocessed the claim on 8/25/Atthat time the claim had already been paid in full by the patient and archived from the system.The refund was set up on 9/16/and processed on 10/18/Check # [redacted] dated10/21/16.If you have any further questions or concerns, please do not hesitate to contact me directly at###-###-####.Sincerely,Maegan M***Patient Advocate

I am in receipt of your letter dated 9/21116 to Associated Clinical Laboratories regarding acomplaint your office received from [redacted].Upon review. I found Ms. [redacted]’s insurance reprocessed the claim on 8/25/16. Atthat time the claim had already been paid in full by the...

patient and archived from the system.The refund was set up on 9/16/16 and processed on 10/18/16 Check #[redacted] dated10/21/16.If you have any further questions or concerns, please do not hesitate to contact me directly at###-###-####.Sincerely,Maegan M[redacted]Patient Advocate

Review: Good afternoon Revdex.com, I'm writing because the Associated Clinical Laboratories located on Liberty Street in Erie, PA lost my bloodwork on two different occasions this year. I had a bloodwork drawn in February and the lab lost it, so it wasn't processed. I filed a claim with UPMC Health Plan and was told that the supervisor, [redacted], apologized for the inconvenience. They told me to come back and they would draw the bloodwork again. I went back to the same lab in June (either 7th or 14) and when I didn't receive the results for this screening, I called [redacted] and again, she said they can't locate the bloodwork again. I filed a complaint with UPMC Healthplan for this event, too.Desired Settlement: I do not know what ACL can do for me, if they lost the bloodwork, but I would like a complaint on file. The lab should be able to account for the bloodwork that is drawn. Losing it once, is bad enough. Losing it twice is unacceptable.

Business

Response:

This letter is in response to the complaint that the Revdex.com received

concerning the blood testing that was mishandled by Associated Clinical Laboratories.

Associated Clinical Laboratories (ACL) strives for excellence in all aspects of our

business. Feedback from our clients and patients is crucial in providing us with direction

for continuous improvement. Please note that it is the policy of Associated Clinical

Laboratories to investigate each complaint thoroughly.

An investigation was conducted regarding this incident. The individual had their blood

collected in February and again in June at our ACL Patient Service Center.

The specimens were misdirected on both occasions~ The investigation revealed that the

phiebotomist failed to recognize that the patient was part of the UPMC Healthplan

Wellness Screening program. Our internal process resulted in the patient’s specimens

being misrouted to an alternate laboratory for welliness testing. Subsequently the patient

testing could not be located. To prevent this from happening again the handling of

wellness screenings will be reviewed with the phlebotomists.

Associated Clinical Laboratories makes every effort to ensure that we provide our

patients with high quality service. Again, I apologize for any inconvenience this has

caused you.