Associated Dentists Of Nw In

Initial Business Response / [redacted] (1000, 5, 2017/04/05) */ Contact Name and Title: [redacted] OM Contact Phone: [redacted] Contact Email: [redacted] @yahoo.com The patient presented an insurance card in November of to the front desk staff and we began billing to that insuranceTwo claims were denied because that policy was not effective until January The patient states that she informed us that the plan did not start until January but we have no record of that statementWe choose to take partial responsibility for the error as we do no know whether or not the patient informed us the plan was not immediately effectiveOur cost for the procedures that were done on the claims that were denied is [redacted] I honored the in-network rate of [redacted] saving the patient [redacted] Further, I reduced the remaining bill of [redacted] and asked that the patient pay the remaining [redacted] I also informed the patient that this amount was NOT due in full all at onceShe can pay it over time at her convenienceWe felt this was a fair resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not feel it is fair since I had active insurance at the time and the dental office billed the wrong insurance companyThey stated that they did not have a record of my statement informing them that my new insurance company did not start until January 1, 2016, but they do not have record that I did not say that and I know that I did say thatThis company expects myself to pay an $bill for their mistakeI tried several times to call and even came in over the last year and a half to resolve the problem and no one until I came in the second time could tell me that the issue was that delta dental (the active insurance I had at the time) would only accept payment up to days afterNot one single person in that office could help me resolve the problem the many times I called inI have several other co-workers that I have spoken to where they also have billed incorrectly to the wrong insurance company and have wrote off their mistakeI have gone to this dental practice for the last years since moving to the area and love the dentists here but the office is not taking accountability for their mistake when I pay for insuranceGood customer service means that you respect the customer and take accountability for your mistakesI told the office several times that they were billing the incorrect insurance company and it does not seem that anyone in the office did anything to fix the problemI would like to see the other [redacted] dollars also wrote off for their mistake thank you Final Business Response / [redacted] (4000, 9, 2017/04/10) */ It is our pleasure to provide superior care to every patient, bill their insurance companies, contractually agree to insurance policy rules, reduce our fees to in-network rates and to accommodate our patients with fair billing and multiple payments options all to make care affordable for each patientWe unfortunately do not; however, take responsibility for the coordination of patient benefitsWe do recognize that insurance can be complex and sometimes not pay claimsFor this reason, we have reduce Ms [redacted] total bill by more than half and we are happy to accept monthly installments of her choosing as to not put any stress on her monthly budgetWe value our patients and want to do all we can to serve them

Initial Business Response /* (1000, 5, 2017/04/05) */
Contact Name and Title: [redacted] OM
Contact Phone: [redacted]
Contact Email: [redacted]@yahoo.com
The patient presented an insurance card in November of 2015 to the front desk staff and we began billing to that insurance. Two...

claims were denied because that policy was not effective until January 2016. The patient states that she informed us that the plan did not start until January 2016 but we have no record of that statement. We choose to take partial responsibility for the error as we do no know whether or not the patient informed us the plan was not immediately effective. Our normal cost for the procedures that were done on the claims that were denied is [redacted] I honored the in-network rate of [redacted] saving the patient [redacted] Further, I reduced the remaining bill of [redacted] and asked that the patient pay the remaining [redacted] I also informed the patient that this amount was NOT due in full all at once. She can pay it over time at her convenience. We felt this was a fair resolution.
Initial Consumer Rebuttal /* (3000, 7, 2017/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not feel it is fair since I had active insurance at the time and the dental office billed the wrong insurance company. They stated that they did not have a record of my statement informing them that my new insurance company did not start until January 1, 2016, but they do not have record that I did not say that and I know that I did say that. This company expects myself to pay an $87 bill for their mistake. I tried several times to call and even came in over the last year and a half to resolve the problem and no one until I came in the second time could tell me that the issue was that delta dental (the active insurance I had at the time) would only accept payment up to 90 days after. Not one single person in that office could help me resolve the problem the many times I called in. I have several other co-workers that I have spoken to where they also have billed incorrectly to the wrong insurance company and have wrote off their mistake. I have gone to this dental practice for the last 4 years since moving to the area and love the dentists here but the office is not taking accountability for their mistake when I pay for insurance. Good customer service means that you respect the customer and take accountability for your mistakes. I told the office several times that they were billing the incorrect insurance company and it does not seem that anyone in the office did anything to fix the problem. I would like to see the other [redacted] dollars also wrote off for their mistake.
thank you
Final Business Response /* (4000, 9, 2017/04/10) */
It is our pleasure to provide superior care to every patient, bill their insurance companies, contractually agree to insurance policy rules, reduce our fees to in-network rates and to accommodate our patients with fair billing and multiple payments options all to make care affordable for each patient. We unfortunately do not; however, take responsibility for the coordination of patient benefits. We do recognize that insurance can be complex and sometimes not pay claims. For this reason, we have reduce Ms. [redacted] total bill by more than half and we are happy to accept monthly installments of her choosing as to not put any stress on her monthly budget. We value our patients and want to do all we can to serve them.