Associated Exteriors, Inc.

I am rejecting this response because:
To start; the tarp that had placed over the roof was put on incorrectlyThe lower tarp overlapped the upper tarp and that allowed the rain to enter the roof and entered the attic, soaking all the insulation, ceiling and walls - appxfeet in length in the hallwayThe insulation needed to be removed to dry the ceiling from and roof joists so it wouldn't moldAs to the response that I refused entry to my house, they wanted to come measure the moisture content and I said come on down, maybe not those exact wordsI have since had my camera repaired and have better quality imagesAs far as only sending at a time, it is there server that would not allow from a larger format imageThe size format of each image is 6MB in sizeI am submitting a bill for repairs to walls and insulationThere has not been 90% done to this roofIt might be 60% at bestThe east side had not been completedThe only work done to the west side is roofing felt on the steep sideNothing is done to the dormerI have REAL carpenters rebuilding the roof that Associated had called goodAnother item that had not been addressed is flashingThere wasn't any flashing installed on either side of the roofThis is the only picture attachment I can attach to this filePlease call for any more informationComplaint ID: ***

The event Mr*** is referring too occurred on Friday September 23rdWe were replacing the shingles on the west slope of his homeThe project involved a layer shingle tear off and re-deck due to the poor condition of the existing roof deckThe east half of the roof had been
replaced several days priorWe had been trying for almost weeks to complete this project but due to roof conditions - layers of shingles, spread decking that required a re-deck and drooping overhangs that needed to be completely rebuilt along with days of heavy rains In days the project took longer than normal.
Friday the weather forecast was not calling for any rain until late that eveningBy 2pm the roofers had installed the new decking (4' x 8' sheets of OSB) on the steep slope section of the roofthey had tarps on the dormer section in the center and were in the process of installing the ice & water shield and felt paper to dry in the roof when the rains started about pmThe rain was a steady drizzle and the crew finished installing the tar paper
Mr *** called my cell phone at 5:pm on the 23rd and left me a messageIt said This is *** ***Your roofers that are taking off the west side of my house have exposed it to rain and now your gonna have to add interior work to your billing that your gonna be paying for the whole upstairs that I have is soaked along with all of the sheet rock and the insulation that is in the attic of my homeI was on a job in northern Wisconsin that day and had no cell serviceI did not get back until Saturday and found the voice mail on my phoneI called Mr*** as soon as I got the messageI offered to come inspect the 2nd floor of the cape cod that day or Sunday the next day and he refused stating that he would let me know how much it was going to costI stated that without proof I was not paying for anythingHe said that he would send me pictures in my emailHe said that it would take several emails because his camera took so high quality pictures that the files are too huge to send more than at a timeIt was I believe days until I got the one and only picture from Mr***, it was of a small crack in a drywall seam at the header line at the top of the stairs which does not show any water damageI emailed him back stating that this picture did not show any damage that we caused ad he replied that the lens on his camera would not pick it upThe home is a cape cod which means that the attic is finished and the east side of the roof was completed so on half of the roof and interior could have possibly been exposedThe dormer was tarped in prior to the rain and that is over 1/of the west side of the roofThe balance of the area had 4' x 8' sheets of plywood installed over it so only a very small area at seams could have left water in and those seams fell over the original decking that was sheeted overthe likelihood that enough water got through to create more damage than maybe a few water stains on the painted surfaces is unlikelyI tried to inspect but was not granted access to the propertyMr *** paid a deposit of $3,on a job tat is now with the decking, eave repairs and 2nd layer of shingles removed over $11,jobThe job is 90% completed and only the install of the shingles on the west slope remains
It is my opinion that all along Mr*** was looking to get all of the work done to his house for freeEven if the insulation and drywall did get wet it was no prolonged exposure and will dry outOur contracts Also state that we are not responsible for cracks in ceilings or walls as a result of thee roof replacement.
If Mr*** will pay the invoice for the work we did I would repair any damage that would result in a long term detriment to the home.
The interior picture is the and only he sent me of the damage to his homeThe others are the original decking and then with the new decking laid over it

The event Mr. [redacted] is referring too occurred on Friday September 23rd. We were replacing the shingles on the west slope of his home. The project involved a 2 layer shingle tear off and re-deck due to the poor condition of the existing roof deck. The east half of the roof had been...

replaced several days prior. We had been trying for almost 2 weeks to complete this project but due to roof conditions - 2 layers of shingles, spread decking that required a re-deck and drooping overhangs that needed to be completely rebuilt along with 7 days of heavy rains In 14 days the project took longer than normal. Friday the weather forecast was not calling for any rain until late that evening. By 2pm the roofers had installed the new decking (4' x 8' sheets of OSB) on the steep slope section of the roof. they had tarps on the dormer section in the center and were in the process of installing the ice & water shield and felt paper to dry in the roof when the rains started about 3 pm. The rain was a steady drizzle and the crew finished installing the tar paper. Mr [redacted] called my cell phone at 5:58 pm on the 23rd and left me a message. It said This is [redacted]. Your roofers that are taking off the west side of my house have exposed it to rain and now your gonna have to add interior work to your billing that your gonna be paying for the whole upstairs that I have is soaked along with all of the sheet rock and the insulation that is in the attic of my home. I was on a job in northern Wisconsin that day and had no cell service. I did not get back until Saturday and found the voice mail on my phone. I called Mr. [redacted] as soon as I got the message. I offered to come inspect the 2nd floor of the cape cod that day or Sunday the next day and he refused stating that he would let me know how much it was going to cost. I stated that without proof I was not paying for anything. He said that he would send me pictures in my email. He said that it would take several emails because his camera took so high quality pictures that the files are too huge to send more than 1 at a time. It was I believe 4 days until I got the one and only picture from Mr. [redacted], it was of a small crack in a drywall seam at the header line at the top of the stairs which does not show any water damage. I emailed him back stating that this picture did not show any damage that we caused ad he replied that the lens on his camera would not pick it up.The home is a cape cod which means that the attic is finished and the east side of the roof was completed so on 1 half of the roof and interior could have possibly been exposed. The dormer was tarped in prior to the rain and that is over 1/2 of the west side of the roof. The balance of the area had 4' x 8' sheets of plywood installed over it so only a very small area at seams could have left water in and those seams fell over the original decking that was sheeted over. the likelihood that enough water got through to create more damage than maybe a few water stains on the painted surfaces is unlikely.I tried to inspect but was not granted access to the property. Mr [redacted] paid a deposit of  $3,352.09 on a job tat is now with the decking, eave repairs and 2nd layer of shingles removed over $11,000 job. The job is 90% completed and only the install of the shingles on the west slope remains. It is my opinion that all along Mr. [redacted] was looking to get all of the work done to his house for free. Even if the insulation and drywall did get wet it was no prolonged exposure and will dry out. Our contracts Also state that we are not responsible for cracks in ceilings or walls as a result of thee roof replacement. If Mr. [redacted] will pay the invoice for the work we did I would repair any damage that would result in a long term detriment to the home. The interior picture is the 1 and only he sent me of the damage to his home. The others are the original decking and then 1 with the new decking laid over it.

I am rejecting this response because:
To start; the tarp that had placed over the roof was put on incorrectly. The lower tarp overlapped the upper tarp and that allowed the rain to enter the roof and entered the attic, soaking all the insulation, ceiling and walls - appx. 10 feet in length in the hallway. The insulation needed to be removed to dry the ceiling from and roof joists so it wouldn't mold. As to the response that I refused entry to my house, they wanted to come measure the moisture content and I said come on down, maybe not those exact words. I have since had my camera repaired and have better quality images. As far as only sending 1 at a time, it is there server that would not allow from a larger format image. The size format of each image is 6MB in size. I am submitting a bill for repairs to walls and insulation. There has not been 90% done to this roof. It might be 60% at best. The east side had not been completed. The only work done to the west side is roofing felt on the steep side. Nothing is done to the dormer. I have REAL carpenters rebuilding the roof that Associated had called good. Another item that had not been addressed is flashing. There wasn't any flashing installed on either side of the roof.
This is the only picture attachment I can attach to this file. Please call for any more information.
Complaint ID: [redacted]