Associated Food Supermarket

Review: Store has online/fax shopping with delivery. At first things worked well until the usual store employee shopper left in May. After May, every order I placed had numerous order problems. Ordered lettuce got cabbage. 4lbs of roast beef, got 4 whole roast beefs. Always wrote down sales price, got full price on different product. Placed order at 9am, call to confirm receiving of fax by talking to managers [redacted] or [redacted], fax was misplaced and order not completed and delivered until after 5pm. Having my complaints ignored by managers. Delivery driver very rude and verbally abusive when told payment would not be made until order were corrected. Was finally told on 9/**/13 by a cashier who answered the phone that [redacted] refuses to take my faxed order. Went to the store to (1) do my own shopping and (2) speak to the manager [redacted]. Was told that it was my problem, [redacted] was the owner of the store and my complaints would be ignored.Desired Settlement: If a service is being provided, a 12 year customer should receive proper service. The shopper service for myself should be reinstated with an employee who can follow a written order. They had an excellent shopper in the past, so proper service is possible. (1) Employees should be properly train to follow orders. (2) Managers need to work better with the customers. (3) A request for info to contact regional director should not be ignored. (4) An apology from both managers for their horrible treatment.

Business

Response:

To Whom It May Concern:

This letter is in response to complaint # [redacted] dated 9/**/2013

My name is [redacted] I am one of the owners here at Associated

Supermarkets. It pains me to refuse a customer a service but I see no

other way to achieve this without incident. [redacted] has been very hard to

deal with, from refusing to pay her bill unless police are called to verbally I,

abusing my employees. We are in the business of selling food, but we cant go

to one apartment three and four times for the same order. The cost of gas and

labor are simply too high. I have personally tried to satisfy [redacted] but

even I cant seem to make her happy. We are no longer providing phone delivery service. We have a website which [redacted] is welcomed to try

Consumer

Response:

I have reviewed the response made by the business in reference to complaint #[redacted]. I am not satified with the store's response. The response of the store in reference to my complaint is a clear indicator of the service that they provide. [redacted], the owner clearly stated in his reply that, even with his personal assistance,it would take 3 to 4 attempts to get my order correct. As a woman,if I am confronted by a disgruntled and disresp'sectful delivery person, in my own home, my only recourse is to call 911. Easy Market online shopping was suggested for future purchases; if Easy Market employees can understand and properly follow a customers' request, then my money will go to them. An apology from [redacted] at Associated, for their poor service is still requested. [redacted]s service can improve greatly with employees who are properly trained, and also by [redacted] taking the resposibility for his actions and his store. [redacted]