I received one email from this customer and responded right backShe claimed that our tech collected $cash from her but she didn't ask for a receipt or anythingShe changed her story times, while the technicians story never waiveredShe also signed her contract and marked a box stating that she didn't pay the technician anything, then changed her story over a week later. I've explained to the customer that if she could provide us with one single piece of evidence or anything that would support her claim that I would re-open our investigation but at this point there's nothing that supports her story
I called the company today to speak to a supervisor. [redacted] is the one I spoke with and he told me, that because [redacted] wouldn't let them garnish his check for the $300, I have to call Mr. [redacted] and do it myself! I was shocked to hear this. They led me on for a month about this. They...
just told me what I wanted to hear until I bugged them enough about it.
I received one email from this customer and responded right backShe claimed that our tech collected $cash from her but she didn't ask for a receipt or anythingShe changed her story times, while the technicians story never waiveredShe also signed her contract and marked a box stating that she didn't pay the technician anything, then changed her story over a week later. I've explained to the customer that if she could provide us with one single piece of evidence or anything that would support her claim that I would re-open our investigation but at this point there's nothing that supports her story
I called the company today to speak to a supervisor. [redacted] is the one I spoke with and he told me, that because [redacted] wouldn't let them garnish his check for the $300, I have to call Mr. [redacted] and do it myself! I was shocked to hear this. They led me on for a month about this. They...
just told me what I wanted to hear until I bugged them enough about it.