Associated Marketing Network

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@associatedmarketingnetwork.com
In response to the above complaint we are still waiting for the returned shipment as of today 02/04/We are a legit
company and have a California DBA certificateWe have contacted *** on two occasions requesting tracking info on the return shipmentBoth calls were placed on 02/02/The first phone call she hung on our sale repThe second call our Operations manager called and explained that we understood that she was not happy with the product and would gladly take it back but that we needed to tracking number for our referenceIn a effort to retain customer satisfaction we offered to waive the 20% restocking fee as we realized there was an error in our part regarding the product that was shippedThe Rustoleum product that was shipped to her was the wrong product as that was our on "in house" product that we used to compare/test with our own product lineThis is why the bar code label was blacked out as we did not want this to ever leave our warehouseHad she notified us of the wrong product being shipped to her prior to this complaint we would have offered to send her a return shipping label and our cost and offered to send her the correct product at our costDuring both phone conversations she never explained why she wanted to return the product, only that she was dissatisfied
Customer requested a full refund, however they were on net billing and we never received any payments from them for Invoice ***
We value ***'s business and would like for her to please accept our apologies in this unfortunate matter