Associated Medical

[redacted] has both [redacted] and a secondary insurance of [redacted] ***When she was serviced by our company, the insurance portal that we are required to use showed that she had not yet met her deductible and that she also had a co-insurance paymentAs is standard in the healthcare industry today in the durable medical equipment sector, the portion due to be paid by [redacted] was collected at the time of service.Upon receiving this complaint today, I immediately researched this [redacted] had called our billing department on March 3rd and reported that she has received an [redacted] stating that her insurance has paid us on her behalfHowever, we have not received this EOB nor have we received paymentOur Director of Billing assured [redacted] during that call that she would watch for the EOB and any possible payment and would absolutely refund [redacted] as soon as anything arrivedI called [redacted] to review this with her today and asked that she send a copy of the EOB that she received to us since we have still not received anythingShe agreed to fax that to me tomorrowI will review this as soon as it is received and get back to her[redacted] ***Vice PresidentAssociated Medical [redacted]

Complaint: [redacted] I am rejecting this response because: I do not really reject it. It is just not a solution. I trekked to fax my EOB three times, but only the cover page went through. I will try again tomorrow morning. Incidentally, I called three times. None of my other providers, to whom I have since paid my deductible, required payment at the time of service. Sincerely, [redacted]