Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you – for attempting to resolve my complaint against Associated Property Management CompanyThis complaint is from me not my wife I am a Home owner (not a board Member) in [redacted] - The "BED BUG PROBLEM IN OUR SENIOR COMMUNITY" was started before, I owned a unit in this communityIt is unfortunate that Associated Property Management Company feels that I should report other units that they already have knowledge ofThat the infestation is isolated solely to my unit, this is a downright lie – Our common areas are unique everyone enters their individual unit from indoors- Bed bugs are not coming into our units from outside sources such as church or doctors offices, they are spreading to our units through our common areasOhland’s Pest Control Company Letter States that he has been working for the past two years to eradicate and control the bed bug problem at [redacted] ., and that “there have been times that he has not charged residents to insure full success of eradicating these pest from their apartments” – Sending intimidating letters for “mandatory” inspection/treatment of all units did not work, not ALL units were inspected or treated for bed bugs, causing many residents and homeowners to be afraid to mention bed bugs- Our common areas were not treated, with the same diligence every 2weeks, leaving the bed bugs to run to a unit with a host - Our inside LAUNDRY rooms are being used by all to wash and dry bed bug beddingAssociated Property Management Company – Are dictated by the CCRs, Bylaws, State Statutes, Articles of Incorporation, direction from [redacted] Board and the management contractYou both have a fiduciary duty to protect the health and welfare of ALL homeowners and residentsTake responsibility for your poor ManagementI have received a important letter for a "special meeting" stating that the board has received a petition to remove my wife from the board, with a reason, of "unwillingness to work in the best interest of the [redacted] Residents" - This looks like retaliation and slander to meEnforce the Governing documents and our contract with you - Provide proof that Bed bug eradication is Now being done every weeks for our common areas and will be done whenever any unit in our community is eradicating bed bugs from their unitAdvise [redacted] Homeowners Association, of a bed bug action planReimburse me for the two treatments I have incurred so farIf this is not resolved, with the Revdex.com Resolution DepartmentI will be left with no alternative but, to contact Multi-Media and County Health Department for their services Regards, [redacted]
In direct response to their numbered claims:1) The only appliances in the home were a range, a dishwasher, and a broken microwave Their own maintenance technician told us months before our tenancy ended that the microwave was unusable as the ceiling repeatedly fell down, exposing metal parts and compromising the safety of its use Although he told the Property Management this, the matter was never resolved and the microwave was never replaced.In contrast to what was stated by the Property Management in their response, their final accounting charged us $for hours of cleaning, which was not believable or reasonable given the condition of the property at move out Cleaning appliances and wiping down cabinets does not account for that amount of labor.2) The small amount of damage done to a few slats of the vertical blinds did not require complete replacement The Property Managers have failed to prove, “The price to replace the damaged blind slats was more expensive than replacing the entire blind” to our satisfaction Stating so does not, in fact, make it true.If they had replaced the few slats that were damaged, they could have easily found available replacement wood blind slats at a much more reasonable price, as we did (well below the >$1,for total replacement) We do not believe the minimal damage justified replacement of the entire assembly, but most importantly, we are certainly not responsible for paying for it& 4) The “very fair” method of accounting employed by the Property Management team involved charging us for the “remaining life” of both the paint and the carpet throughout the home This was figured by dividing the total amount paid by the number of years “remaining in the life” of painting and carpeting that had been applied and installed years before our tenancy began This is anything but a “fair” method of accounting We as tenants are not responsible for restoring the home to new condition, but to the condition at move in (which was far from new) Much of the paint was peeling and revealed previous paint colors They had also failed to use the appropriate type of paint for bathrooms and kitchen areas that would repel water, resulting in paint damage beyond our control.Finally, but perhaps most importantly, the Property Management ignored gross inadequacies in the quality of the home despite our repeated attempts to inform them of severewater damage and dry rot to the exterior This eventually allowed water to enter the walls of the home––visible in the form of RUST on the screws securing curtains in the bedrooms––and endangering the health of our family We know both the Property Management and homeowner knew of the damage due to a lawsuit involving every home in the neighborhood, which revealed inadequate water sealing work done by the builder during construction The homeowner received a monetary settlement for this issue, but decided to simply paint over the growing damage in the walls of the home rather than addressing the root issue, as many other neighbors did during this time.We have been renters for over a decade and never experienced a living situation or tenant-landlord relationship as negative as this one We would strongly discourage anyone fromdoing business with this company in the future Their motives and incentives were made exceedingly clear to us through our repeated interactions in an attempt to resolve this protracted dispute We offered to settle for an amount much lower than what was warranted given the situation, but have been rebuffed Unfortunately, the company is unwilling to reach any reasonable settlement outside of seeking legal recourse
I feel it is inconsequential at this point to argue about the failures of the Property Management staff to properly manage the property at this point According to the company’s claims, the licensed contractors sent to the home by the Property Management were telling them an entirely different set of facts than were communicated to us, the tenants I’m not convinced this was the case, but again, it is not worth arguing over now.The crux of the matter is that we were unfairly charged for work in excess of what was necessary to repair the alleged “damage” to the property When we attempted to reach a reasonable settlement, as was suggested by the Property Management, their reply was that the Owner was no longer willing to negotiate.This is how we got to where we are nowWe suggested a settlement based on the stated claims of the Property Management at time of move in This was that the additional security deposit was in place to protect the homeowner against unpaid rent, late fees, NSF checks, etc None of these instances occurred during our tenancy Therefore, we proposed having just the amount of the additional security deposit charged to us at move in be returned This is when we were told they were no longer willing to negotiate.Further efforts to reach a settlement would be welcomed if the Property Management has now changed their mind regarding these statements Otherwise, this process has been unsuccessful in bringing us to a resolution
While we understand and are empathetic to the homeowner's concern, again, we must abide by the governing document regarding the maintenance of the interior of individual condosThese are condominiums, individually owned, not apartmentsWhen a homeowner purchases a condominium, they are purchasing the space from the drywall in of their individual unit and the maintenance that goes along with it.As stated in our previous response, the Association regularly treats for all pests in the common areas, which is their fiduciary responsibilityIf the pest control company decides to treat the interior of a unit free of charge because an owner simply cannot afford it, that is at the digression of the pest control company and has nothing to do with the Association or APMRegarding the homeowner's accusation that APM is retaliating against him and his wife, this is simply not trueAPM was hired to be a third party management company to facilitate and enforce the Association's governing documents, that is itWe do not get involved with politics and cannot make decisions for the Board
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you – for attempting to resolve my complaint against Associated Property Management CompanyThis complaint is from me not my wife I am a Home owner (not a board Member) in [redacted] - The "BED BUG PROBLEM IN OUR SENIOR COMMUNITY" was started before, I owned a unit in this communityIt is unfortunate that Associated Property Management Company feels that I should report other units that they already have knowledge ofThat the infestation is isolated solely to my unit, this is a downright lie – Our common areas are unique everyone enters their individual unit from indoors- Bed bugs are not coming into our units from outside sources such as church or doctors offices, they are spreading to our units through our common areasOhland’s Pest Control Company Letter States that he has been working for the past two years to eradicate and control the bed bug problem at [redacted] ., and that “there have been times that he has not charged residents to insure full success of eradicating these pest from their apartments” – Sending intimidating letters for “mandatory” inspection/treatment of all units did not work, not ALL units were inspected or treated for bed bugs, causing many residents and homeowners to be afraid to mention bed bugs- Our common areas were not treated, with the same diligence every 2weeks, leaving the bed bugs to run to a unit with a host - Our inside LAUNDRY rooms are being used by all to wash and dry bed bug beddingAssociated Property Management Company – Are dictated by the CCRs, Bylaws, State Statutes, Articles of Incorporation, direction from [redacted] Board and the management contractYou both have a fiduciary duty to protect the health and welfare of ALL homeowners and residentsTake responsibility for your poor ManagementI have received a important letter for a "special meeting" stating that the board has received a petition to remove my wife from the board, with a reason, of "unwillingness to work in the best interest of the [redacted] Residents" - This looks like retaliation and slander to meEnforce the Governing documents and our contract with you - Provide proof that Bed bug eradication is Now being done every weeks for our common areas and will be done whenever any unit in our community is eradicating bed bugs from their unitAdvise [redacted] Homeowners Association, of a bed bug action planReimburse me for the two treatments I have incurred so farIf this is not resolved, with the Revdex.com Resolution DepartmentI will be left with no alternative but, to contact Multi-Media and County Health Department for their services Regards, [redacted]
In direct response to their numbered claims:1) The only appliances in the home were a range, a dishwasher, and a broken microwave Their own maintenance technician told us months before our tenancy ended that the microwave was unusable as the ceiling repeatedly fell down, exposing metal parts and compromising the safety of its use Although he told the Property Management this, the matter was never resolved and the microwave was never replaced.In contrast to what was stated by the Property Management in their response, their final accounting charged us $for hours of cleaning, which was not believable or reasonable given the condition of the property at move out Cleaning appliances and wiping down cabinets does not account for that amount of labor.2) The small amount of damage done to a few slats of the vertical blinds did not require complete replacement The Property Managers have failed to prove, “The price to replace the damaged blind slats was more expensive than replacing the entire blind” to our satisfaction Stating so does not, in fact, make it true.If they had replaced the few slats that were damaged, they could have easily found available replacement wood blind slats at a much more reasonable price, as we did (well below the >$1,for total replacement) We do not believe the minimal damage justified replacement of the entire assembly, but most importantly, we are certainly not responsible for paying for it& 4) The “very fair” method of accounting employed by the Property Management team involved charging us for the “remaining life” of both the paint and the carpet throughout the home This was figured by dividing the total amount paid by the number of years “remaining in the life” of painting and carpeting that had been applied and installed years before our tenancy began This is anything but a “fair” method of accounting We as tenants are not responsible for restoring the home to new condition, but to the condition at move in (which was far from new) Much of the paint was peeling and revealed previous paint colors They had also failed to use the appropriate type of paint for bathrooms and kitchen areas that would repel water, resulting in paint damage beyond our control.Finally, but perhaps most importantly, the Property Management ignored gross inadequacies in the quality of the home despite our repeated attempts to inform them of severewater damage and dry rot to the exterior This eventually allowed water to enter the walls of the home––visible in the form of RUST on the screws securing curtains in the bedrooms––and endangering the health of our family We know both the Property Management and homeowner knew of the damage due to a lawsuit involving every home in the neighborhood, which revealed inadequate water sealing work done by the builder during construction The homeowner received a monetary settlement for this issue, but decided to simply paint over the growing damage in the walls of the home rather than addressing the root issue, as many other neighbors did during this time.We have been renters for over a decade and never experienced a living situation or tenant-landlord relationship as negative as this one We would strongly discourage anyone fromdoing business with this company in the future Their motives and incentives were made exceedingly clear to us through our repeated interactions in an attempt to resolve this protracted dispute We offered to settle for an amount much lower than what was warranted given the situation, but have been rebuffed Unfortunately, the company is unwilling to reach any reasonable settlement outside of seeking legal recourse
I feel it is inconsequential at this point to argue about the failures of the Property Management staff to properly manage the property at this point According to the company’s claims, the licensed contractors sent to the home by the Property Management were telling them an entirely different set of facts than were communicated to us, the tenants I’m not convinced this was the case, but again, it is not worth arguing over now.The crux of the matter is that we were unfairly charged for work in excess of what was necessary to repair the alleged “damage” to the property When we attempted to reach a reasonable settlement, as was suggested by the Property Management, their reply was that the Owner was no longer willing to negotiate.This is how we got to where we are nowWe suggested a settlement based on the stated claims of the Property Management at time of move in This was that the additional security deposit was in place to protect the homeowner against unpaid rent, late fees, NSF checks, etc None of these instances occurred during our tenancy Therefore, we proposed having just the amount of the additional security deposit charged to us at move in be returned This is when we were told they were no longer willing to negotiate.Further efforts to reach a settlement would be welcomed if the Property Management has now changed their mind regarding these statements Otherwise, this process has been unsuccessful in bringing us to a resolution
While we understand and are empathetic to the homeowner's concern, again, we must abide by the governing document regarding the maintenance of the interior of individual condosThese are condominiums, individually owned, not apartmentsWhen a homeowner purchases a condominium, they are purchasing the space from the drywall in of their individual unit and the maintenance that goes along with it.As stated in our previous response, the Association regularly treats for all pests in the common areas, which is their fiduciary responsibilityIf the pest control company decides to treat the interior of a unit free of charge because an owner simply cannot afford it, that is at the digression of the pest control company and has nothing to do with the Association or APMRegarding the homeowner's accusation that APM is retaliating against him and his wife, this is simply not trueAPM was hired to be a third party management company to facilitate and enforce the Association's governing documents, that is itWe do not get involved with politics and cannot make decisions for the Board