We apologize for any inconvenience this issued has caused you. Our policy is to refund money lost in a machine via check, as posted on the out-of-order tags in the store. Your refund request will be submitted to the Refund Department for processing. We do not, however, give
out vouchers for free washes. I will have to check on the $sticker vs the $request on the machine. We usually change the sticker at the same time the prices are changed. I'm not sure if someone replaced a damaged sticker and did not know the correct price or what happened but it will be investigated
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Machine is not out of order, it is still showing $2.50 for use, and has no directions as stated by business. [redacted]
Regards,
[redacted]
We apologize for any inconvenience this issued has caused you. Our policy is to refund money lost in a machine via check, as posted on the out-of-order tags in the store. Your refund request will be submitted to the Refund Department for processing. We do not, however, give
out vouchers for free washes. I will have to check on the $sticker vs the $request on the machine. We usually change the sticker at the same time the prices are changed. I'm not sure if someone replaced a damaged sticker and did not know the correct price or what happened but it will be investigated
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Machine is not out of order, it is still showing $2.50 for use, and has no directions as stated by business. [redacted]
Regards,
[redacted]