Associated Software Sales

Review: I paid for a software product to be downloaded online. Once my payment was received through credit card I received an email to download their product, however, I was required to then call in to activate the product. I called 6 times over the course of 4 days and emailed twice but received no response whatsoever. Without them activating the product it is useless to me.Desired Settlement: I would like the company to refund me in full.

Review: We had purchased software previously from this supplier, which requires them to activate, at such time as it is transferred to a new computer or requires reactivation for any other reason. We are no longer able to used the software purchased as this company does not respond to phone calls or emails.

More recently, we purchased two new software licenses. This company sold this software and now will not respond to communications requesting them to activate it. Therefore, the software is unusable.Desired Settlement: The supplier should either activate/reactivate all software or refund all moneys paid for the software.

Review: The company never sent the hard copies of the AutoCAD product we had bought, then when we had to re-install the product on a new computer the software license was not valid. The contact information was not valid either and we have not been able to resolve the issue.Desired Settlement: [redacted] would like a refund.