Associated Telephone Industries Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have spent over $40K with 123HVAC in replacing my entire house HVAC system. They were very pleasant during the sales time period. As soon as they got their entire payment, the have completely ignored my calls and made many commitments to resolve these matters. When I finally spoke to the owner last week, I has met with hostility and abusive language - when I called him on it, he responded "I am uneducated", one does not require education to be civil, polite or professional/ stick with commitments.The original technician from 123HVAC "Rocco" worked out really well for us since he knew what he was doing. However, to complete outstanding issues, the owner send another incapable technician who improperly installed expensive equipment which then needed to be remedied by the owner Anthony. The state "only allowing us limited access to complete scope of work" is baseless and false. After three months of calling their office weekly, I finally got a hold of Anthony on his cell last week and we agreed to a date which will have to be changed to adjust to my schedule. This matter shall remain open, until the following issues are resolved in entirety:ASUMMER ITEMS - Needs to be completed ASAPWhole house dehumidifier not runningFan continue to run, even though desired temperature has been reachedBasement Thermostat and EIM not working/Replace Honeywell Equipment Interface Modulehence no air and heat in basementWe feel air blowing across zone 2,vent when only zone is calling (vice versa)We set the cooling temperature to and it keeps cooling even after the thermostat states current temperature is which it is set to Complete Thermostat setup and Thoroughly test heat system in winterBWINTER ITEMS - Needs to be completed ASAP Stage heat is not coming on even though the thermostats are calling for itHeatpump does not come on even though it is set to 40+ degreesReplace Humidifier gasket/ valve Humidifier is pumping steam into the plennum all the time, even though the system is not calling for it (i.eDesired humidity level Replace Osmosis Filter and ensure water is being discharged on a constant basis. Complete Thermostat setup and Thoroughly test heat system in winter?
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by HVAC Heating & Cooling, Inc. regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by 123 HVAC Heating & Cooling, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Awaiting resolution on:A.SUMMER ITEMS1. Please quote me on TrueDRY DR65 for the basement withoutinstallation, since this will be a standalone unit and I already have electricand condensate pump provisions for it. 2. Whole house dehumidifier not running.3. Fan continue to run, even though desired temperature has beenreached.4. Basement Thermostat and EIM not working/Replace HoneywellEquipment Interface Module. hence no air and heat in basement.5. We feel air blowing across zone 2,3 vent when only zone 1 iscalling (vice versa)6. We set the cooling temperature to 76 and it keeps cooling evenafter the thermostat states current temperature is 72 which it is set to 76.7. Complete Thermostat setup and Thoroughly test heat system inwinter B.WINTER ITEMS1. Stage 2 heat is not coming on even though the thermostats are calling forit.2. Heatpump does not come on even though it is set to 40+ degrees.3. Replace Humidifier gasket/ valve4. Humidifier is pumping steam into the plennum all the time, even though thesystem is not calling for it (i.e. Desired humidity level 5. Replace OsmosisFilter and ensure water is being discharged on a constant basis.  6. Complete Thermostat setup and Thoroughly test heat system inwinter
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Part for disconnect system was returned to me today (6/*/16).
Sincerely,
[redacted]...

The business has responded.  Please see below: This complaint is a completely inaccurate description of what the issue really is.Although there is work that needs to be completed, we have offered [redacted] numerous appointments on numerous dates with different technicians, but he has...

insisted that the owner himself comes to complete job, as well as only allowing us limited access to complete scope of work. We have since spoken with [redacted] and he is currently scheduled for Wed July [redacted]