Associates in Dermatology, PLLC

Thank you so much for your helpSorry I missed the Business Response email you sentMy husband had surgery recently, and I have not had time to check on matters as normally I wouldWe still feel justified in bringing this complaintThey did ask for all of my husband's insurance info, but all healthcare providers do, just to inform you if they even accept your insurance, and to see if your insurance will cover a specific procedureThey never mentioned a consultation charge, but did receive partial payment for this appointment from his insurance...continue to feel it is deceptive to not disclose that there will be a substantial consultation fee up front before they made an appointment, then called to just give him the date*** *** --

This is in response to complaint ID [redacted].  Associates In Dermatology has followed up with our billing company and has confirmed that check for the refund has been cut and was placed in the mail on 03/02/2018. Follow up was done on 03/06/2018 with the billing company to verify that the...

refund was in fact cut and mailed. There was an attempt to contact the customer on 03/06/2018 with no response.  We are sorry that it has taken this long for a resolution for this customer. Associates In Dermatology extends our sincerest apologies and we thank you for giving us an opportunity to rectify this situation. We hope that our customer will give us another chance to serve all your dermatology needs.  [redacted]Human Resources Assistant

We have received the complaint which has been levied against our company. We will cancel the balance on this account. However, it is our company policy to charge for such consults, We have offered this treatment for several years and this is the first complaint that we have received in regards to...

the charge for the consultation. I have attached a copy of the appointment confirmation that was sent to the patient in regards to his visit.Sincerely,[redacted] Chief Financial Officer