Associates in Diagnostic Radiology

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Integra Imaging Business Associates _As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Associates in Diagnostic Radiology in Indiana.Our review of the patient's account has resulted in these findings: The service was rendered to the patient on 11/19/in the amount of $The patient made a payment of $by check, and then another payment of $on 12/23/Her last payment of $was paid by money order, which posted to her account on 05/05/and closed out her accountThe remaining $was posted to services that were rendered on 12/25/14, leaving an open balance of $A review of the missing money order has occurred and was not able to be locatedThe patient sent in a copy of the money order and the balance of $has been credited to the patient's accountNo balance is due from the patientWe apologize for the inconvenience this has caused Ms [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at r [redacted] @zotecmmp.comRegina [redacted] Call Center SupervisorZotec PartnersNMeridian Street, Ste 200Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Integra Imaging Business Associates _As such, I am responding to your inquiry on their behalf. It is our mutual goal...

to provide accurate and timely billing services in a satisfying manner to the patients of Associates in Diagnostic Radiology in Indiana.Our review of the patient's account has resulted in these findings:
The service was rendered to the patient on 11/19/2014 in the amount of $44.00. The patient made a payment of $6.00 by check, and then another payment of $10.00 on 12/23/14. Her last payment of $30.00 was paid by money order, which posted to her account on 05/05/2015 and closed out her account. The remaining $2.00 was posted to services that were rendered on 12/25/14, leaving an open balance of $36.00. A review of the missing money order has occurred and was not able to be located. The patient sent in a copy of the money order and the balance of $36.00 has been credited to the patient's account.. No balance is due from the patient.
We apologize for the inconvenience this has caused Ms. [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at r[redacted]@zotecmmp.com.
Regina [redacted]
Call Center SupervisorZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032