Associates In Family Dentistry

Initial Business Response /* *** ** *** */
We did see *** *** as a patientWe did not collect the $Deductible, because the majority of insurance do not take the deductible out of Preventive ServicesUnfortunately, Ms***'s insurance does take out the deductible, this is why
she was billed $The remaining $was remaining due to the fact that her insurance only pays 80% towards the Full Mouth set of Xrays
Insurance is a contact between the patient and Insurance CompanyWe merely help the patient bill their insurance, so they don't have to hassle with thisAs we try to learn every detail to every Insurance, we trust what they tell usWe cannot guarantee insurance coverage*** did call the insurance after speaking to Ms*** to ask why they would tell the patient that WE billed incorrectlyThe insurance told *** that there is no record of Ms*** calling
Ms***'s question was: isn't that your job?? No, it's the patients responsibility to know their own coverage; as each employer has a different benefit coveragesSome employer's even have multiple coverage options within the same group number
*** did try to explain this to Ms*** on the phone, but Ms*** wouldn't listen to what *** was trying to explain
Please contact our office if you need more informationWe have no control over what the insurance pays
Patient also left a bad review on Google