Sent: Friday, March 18, 3:PM Subject: complaint #*** Resolution Department, I am disappointed that the homeowner has had an issue with our work and that I was not contacted directly to resolve any issues The homeowner had requested photos after my roof repair crew had been to her
home to complete the workI did not know there was still an issue with the work that was completed for her, only that she had requested photos. I will need to inspect the property and determine why there is an issue with the roof and the balcony Regards, Shane Shane *** Owner, Monarch Roofing Oxford Houston, Texas 832-215-wwwMonarch-Roofing.com
Sent: Friday, March 18, 3:PM Subject: complaint #*** Resolution Department, I am disappointed that the homeowner has had an issue with our work and that I was not contacted directly to resolve any issues The homeowner had requested photos after my roof repair crew had been to her
home to complete the workI did not know there was still an issue with the work that was completed for her, only that she had requested photos. I will need to inspect the property and determine why there is an issue with the roof and the balcony Regards, Shane Shane *** Owner, Monarch Roofing Oxford Houston, Texas 832-215-wwwMonarch-Roofing.com