Association for Financial Professionals

February 11, 2015
Dear [redacted]:
I am in receipt of the letter that you mailed to my colleague on 1/28/15 who had been travelling. I apologize for the delay in responding to your letter. The Association for Financial Professionals respects customer requests and...

complaints.Our records show that the customer requested a Certification Candidate Guide online on 11/5/14, which created a record in our database and fulfilled the Candidate Guide via automated e-mail.
Some content on our website is protected and we use the e-mail address as the login. Records in the database receive promotions based on various criteria to offer options to customers. Looking at the unsubscribe mechanism in various e-mails from which the customer has attempted to "opt-out" on 12/2, 12/9, and 12/22, the customer was unsubscribed from certain types of e-mails, but not all e-mails.
I have removed the customer's e-mail address from our database so that it will not be pulled in future emails. This also removes any access to content which requires a login. I have also provided the e-mail address as a suppression from ALL promotional e-mails,
I can appreciate the frustration, and apologize that this customer has had to experience this. We will take the necessary precautions to prevent this from recurring.
Thank you,Kevin W.
Director of Customer Service Association for Financial Professionals