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Association Management Group SC, Inc

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Please see the attached letter from the Board at [redacted] HOA. Please note that this homeowner has painted what appears to be a pumpkin face on his garage door that is in violation of the restrictive covenants. I received the complaint from the board as well as other homeowners in the community....

Please note I do take direction from the board of directors.  Please let me know if you need anything else.  Thank You, [redacted]Community Manager

Dear  Ms. [redacted]:     Certainly  Revdex.com  has experience and knows that in times of dispute some persons may slant the truth to try to present  "non-facts"  as factual.  Persons with honesty and integrity do not do this!  Several statements (labeled with  "STMT:",  below) made in reply to my complaint are non-factual.  They are itemized below followed by true "FACT:"  for, first, a reply from a  [redacted] HOA (WHOA) member, and second, from  "Association Management Group SC, Inc.(AMG)".     None of letters nor e-mails received have addressed anything cited in my original complaint.  No WHOA member, nor has AMG :   - answered my questions and provided requested     information to me, a paying customer; nor,   - withdrawn their allegation of violation, and     refunded dues I paid for their services  ... Additional background information is given in Appendix 1a.     All should be aware of a newly received (21 March) paper mail letter received from AMG, shown in Appendix 1b. Since there are many garage doors in the [redacted] neighborhood that are  _not_  "all white",  this letter from  AMG stating that my garage door  _must_  be "all white"  is inappropriate.     Clearly a judgement about  "acceptable paint on my garage door"  is needed from an impartial arbitrator (such as the Revdex.com).  I invite all to  agree  to  abide  by  a Revdex.com  "binding arbitration"  decision.  This suggestion was made on 01 March; see Appendix 3.  My opinion for my garage door paint is that the  "only option"  is  _not_ "all white".  Until every garage door in the [redacted] neighborhood is made  "all white",  any suggestion that my garage door must be  "all white"  is unfounded.     This section addresses a sole, one and only letter from a  WHOA  member [redacted]) replied to my complaint, which is not completely factual. STMT:  "Mr. [redacted] has received responses to his emails         and voice mails from AMG." FACT:  As shown in  Appendix 2, AMG has not responded        to most questions and requests for information. Effectively none of my e-mails received replies that answered my questions, nor conveyed requested information. No voice mails from AMG have ever been received.  Any and all items in  Appendix 2  can be made available on request - several are here in other appendices. STMT:  "... it appears that Mr. [redacted] doesn’t want        to correct what we feel is a violation of        the covenants." FACT:  Since the start of allegation of violation, I        have indicated cooperation.  As reiterated as shown in Appendix 4,  on  21 February,  it was said:     "If anyone may have specific objections to     my work of art, let them come forward with     suggestions for improvement . . . " No responses about objections nor complaints have ever been received.  No suggestions for improvement were made before  21 March  when a new paper letter was received from AMG. STMT:  "[redacted]    [redacted] Board Member ..." FACT:  Mrs. [redacted] is  _not_  a [redacted] Board Member.        All those who  "pretend"  to represent the Board have not been elected to serve in  2016.  See Appendix 1a and also  Appendix 3.     This section addresses a response from  AMG ([redacted]) per my complaint, which is not completely factual. STMT:  "At AMG, we welcome the opportunity to work to        assist community members ... " FACT:  To date, AMG has not acted to facilitate any        assistance to this community member.  Their bullying and threatening actions have not been appreciated.  AMG needs to act to answer my questions, and respond to my requests for information! STMT:  "... role of the community's elected board        members, who are also community members, to make        a determination if a violation exists." FACT:  WHOA has  _no_  elected board members in 2016.        See  Appendix 1a  and also  Appendix 3. STMT:  "AMG's policy is not to share the names of        persons who report a violation ..." FACT:  Names of persons were not asked to be shared.        However, extrapolating this policy to withhold all information about complaints received is incorrect. Appendix 7  clarified that:      '... no  "strictly confidential"  nor       personal information is being requested ...' AMG continues to ignore my request for information about  _content_  of complaints received. STMT:  "...  Because this is potentially a legal matter        (in the event the door is not brought into        compliance) ..." FACT:  Paint on my garage door has caused no monetary        nor other  damages  to WHOA, AMG, nor to any member of WHOA.  Thus, it is not legitimately a candidate for litigation.  This is another sample of continued bullying and threatening tactics on the part of  AMG  which is not appreciated.  As stated above, I stand ready to comply with an impartial, independent "binding arbitration"  decision that may be forthcoming from the Revdex.com. Cheers     . . . . . .     [redacted].com Support   "wilderness"  -   conserve  nature ! Be  American    -    buy   "Made  in  USA"  !! Stop  organized  crime.    Re-elect  no  one !   -------    Appendix  1a    --------     Other and Additional Background Information     Paint on my garage door paint was applied last summer (Aug 2015), and for about  six  months  was not alleged to be a  "violation".  Existing door paint is wonderful, very tasteful, and matches other trim/accent paint on the rest of my home.  It  _adds_  value to my home, and to the [redacted] neighborhood.  Allegation of violation stems fully from perception of  "dislike"  only in the  _minds_ of those who  "don't like it".  This is a very subjective, personal preference judgement, which any group of persons will view differently.  My personal preference judgement tells me that  "no violation"  exists!  I understand that other members of  WHOA  may have different opinions.  But, no feedback containing any substantive information to help resolve this difference of opinion has been received.     Furthermore, allegation of violation has been made by WHOA members who only  "pretend"  to represent the Board of Directors of WHOA.  All persons who currently  _presume_ to act as the Board have  _not_  been elected to the Board in 2016.  These  "Board Pretenders(BP)"  therefore have no standing to make allegation of violation!  Additionally, all BP are  _ineligible_  for nomination to the Board in 2016, since their consecutive years of service exceed the maximum allowed by the  "BY-LAWS OF [redacted] HOMEOWNERS ASSOCIATION, INC.".   Appendix 3 highlighted to all concerned both of these  direct  violations  of  "BY-LAWS",  but no reply nor comments were ever received.  Being informed of BP violations of  "BY-LAWS",  I am both  dismayed  and  appalled that  AMG  continues to champion allegation that paint on my garage door is a violation of Covenants, since allegation was  _not_  made by anyone who legitimately represents the Board of Directors of WHOA!   -------    Appendix  1b    --------     Text of  AMG  Paper  Letter  dated  March 16, 2016 (this letter was received on  21 Mar 2016) "This letter is to inform you that the architectural committee did review your request to paint the garage door tiles red and the request has been denied.  Please note the architectural committee and the board of directors has reviewed different options and the only approved option would be to paint over the art work with white paint thus restoring the door to its original paint color.  If you have any questions or concerns, please call our office."   -------    Appendix  2    --------     List of Correspondence   -  Paper Mail    Date        Author           Description -----------  ------------   ------------------------------- 08 Feb 2016  [redacted], AMG   Remove  "Halloween Decorations" 23 Feb 2016  [redacted], AMG   Covenants for [redacted] HOA violated 16 Mar 2016  [redacted], AMG   Request denied - White is "only option"     List of Correspondence   -  E-mail                 Author    Date      (my filename)           Description ----------   ------------   ------------------------------- 03/13/2016  [redacted]  See Appendix 7;  "... inform me about           (rw0313complaintsrecd)          contents of complaints   ..." 03/11/2016  [redacted]  See Appendix 6;  "... answers to questions asked,           (rw0311complaintsrecd)      and responses... not forthcoming" 03/10/2016  [redacted]  "... now inform me about ... complaints"           (rw0310complaintsrecd) 03/09/2016  [redacted]  "... bring the specifics of  all  four           (rw0309complaintsrecd)    complaints to my attention ..." 03/06/2016  [redacted]  See Appendix 5;  "... my "corrective action" plan ..."           (rw0314rtarchcom) 03/03/2016  [redacted]  See Appendix 4;  "... tell me what objections exist,           (rw0303gdoorpaint) and what are suggestions for improvement ..." 03/01/2016   [redacted]  See Appendix 3;  "...those who _allege_ this           (rw0301whoaboardnoms)    Covenant applies to paint need                          to justify, and explain, their reasoning." 02/21/2016   [redacted]  "... If anyone may have specific objections ...           (rw0221paintobjsfimprove)   let them come forward with                                       suggestions for improvement ..." 03/14/2016   [redacted]  "... let me know who you sent this request to."           (rt0314[redacted]com) 03/10/2016   [redacted]  "... working ... to determine a solution ..."           (rt0310complaintsrecd) 03/09/2016   [redacted]  "... doesn't ... let the homeowner know ..."           (rt0309complaintsrecd) 03/08/2016   [redacted]  "... received four complaints ..."           [redacted]0308gdoorpaint) 03/07/2016   [redacted]  "... looking at options ..."           [redacted]0307gdoorpaint) 03/02/2016   [redacted]  "... paint over ... violation ..."           ([redacted]0302)   -------    Appendix  3    --------[redacted] Board Nominations  030116[redacted]@gmail.com, [redacted]@bellsouth.net, [redacted]@aol.com[redac...    Since no business was conducted at a recent WHOA Annual Meeting, an election to confirm board nominees is pending.  It is my desire to have my name included with nominees for election to our [redacted] Board of Directors.     However, our AMG Property Manager [redacted] has taken it upon herself to be all of judge, jury, and executioner.  Ms. [redacted]  _alleges_  that I am "in violation of [redacted] Covenants"  and thus cannot be considered as a nominee for the Board.  I allege that I am  _not_  in violation.  Since there exists  _no_  duly elected Board, either allegation has no standing at this time.  Thus, as a member in good standing, I insist that I be considered as a nominee for the Board in a pending, future election.     Furthermore, per [redacted] By-Laws, WHOA members who have served for five consecutive years are  _no_ _longer_  _eligible_  to be considered for the Board. It is my understanding all existing nominees are in violation of our By-Laws  (I would welcome correction if wrong.)  Those who are not eligible should voluntary remove themselves as nominees for the Board.  It is my firm belief that other, eligible, WHOA members will come forward to serve on our Board, after it becomes apparent that most Board positions are vacant.  This cannot happen when ineligible members masquerade as valid Board nominees.     Let all be clear about  _allegations_  of "violation of Covenants".  Firstly, Ms. [redacted] did not properly cite (see Appendix 2) what she claims to be the applicable Covenant.  A proper citing, with proper reference for this [redacted] Covenant is shown in Appendix 1.  Both appendices match with the exception that the properly cited Covenant shows at the end:   " . . .   and as to the location of the   structure with respect to topography and   finished ground elevation." which makes it clear this Covenant applies to _structure_,  _topography_,  and  _elevation_. Let all be clear this Covenant says absolutely nothing about paint on existing lot structures. Paint is certainly  _not_  an improvement that is erected, nor placed.  Paint certainly can not be characterized as pertaining to "building plans, specifications, and plot plan",  nor to pertain to  "construction, exterior design".      All those who  _allege_  this Covenant applies to paint need to justify, and explain, their reasoning.      Let all also be informed that AMG's "legal eagles"  certainly cannot be viewed as an impartial arbitration option.  Given this as true, and that freely available arbitration options exist, it is improper to threaten me with  "you will have to pay legal expenses"  at this time.  I am convinced if we all cooperate with one another, that this matter can be resolved to everyone's satisfaction (even with- out having to resort to an  _impartial_  arbitrator).     If it may be deemed necessary to arbitrate at this time, until an impartial ruling is given by an independent entity (such as Revdex.com arbitration), any claim that I am in violation is unfounded.  Since no such ruling has been made, allegations that I cannot be considered for the Board are also unfounded! Cheers     . . . . . .     [redacted]@inbox.com Support   "wilderness"  -   conserve  nature ! Be  American    -    buy   "Made  in  USA"  !! Stop  organized  crime.    Re-elect  no  one !   -------    Appendix  4    --------RE:  Garage  Door  Paint  [redacted]@amgworld.com[redacted]@gmail.com, [redacted]@bellsouth.net, [redact... Ms. [redacted]:     Thank you for your comments.  I will hope from the tone of your reply that  "cooperation"  is being realized.     You continue to  _allege_  my garage door is a violation of the Covenants.  I will continue to  _allege_  my garage door violates no known Covenant.  This can go on forever! Can we agree to constructively and cooperatively focus on paint on my garage door from now on?     Would you allow me to try to appreciate, and understand, your position?  This can happen if items which were previously posed are given responses.  Excerpted quotes from previous correspondence are listed, one by one, below.     On  21 February,  it was said:       "If anyone may have specific objections to       my work of art, let them come forward with       suggestions for improvement . . . " Would you be so kind, please, to tell me what objections exist, and what are suggestions for improvement?     After  21 February, with no objections being heard and without any suggestions for improvement having been made, do I  now  understand properly that no objections to garage door paint color, or pattern, exist?  Rather, is  allegation  of violation based upon a desired _process_  that was not followed?  Would you be so kind, please, to answer these questions?     On  01 March,  it was stated:       "All those who  _allege_  this Covenant       applies to paint need to justify, and       explain, their reasoning." Would you be so kind, please, to give explanation?     On  01 March,  it was also indicated:       "I am convinced if we all cooperate with        one another, that this matter can be        resolved to everyone's satisfaction . . . " Please cooperate by telling me specifics of suggestions for acceptability, and satisfaction.  You certainly realize that if I have to guess what  "paint over the art work"  means, it is unlikely that satisfaction will be achieved.  Specifics should itemize which panels of my garage door, which totals  32  panels (4 rows by 8 columns) need to be changed.     Everyone's cooperation to help resolve objections to paint color, or pattern, will be appreciated.  Thanks in advance! Cheers     . . . . . .     [redacted]@inbox.com Support   "wilderness"  -   conserve  nature ! Be  American    -    buy   "Made  in  USA"  !! Stop  organized  crime.    Re-elect  no  one !   -------    Appendix  5    --------Garage Door PaintSent:  06 March 2016[redacted]@aol.com, [redacted]@aol.com Architectural Committee:     Since effectively  _no_  information, nor cooperation, has been forthcoming from  AMG,  please be informed of my "corrective action"  plan.  Also see the included message, below.  I am unaware of any complaints about paint on my garage door.  Also, one  AC  member told me that  _none_ have been received by the committee.     Paint on my garage door is  alleged  to violate a Covenant.  For  32  panels on the door, my  "paint over" plan (as requested by AMG) for  8  columns labeled  A thru  H,  and  4  rows labeled  1  to  4  is:           A  B  C  D  E  F  G  H        1  R        R     R        2     R        R        R        3  R     R     R     R        4           R  R  R     R Where  "R"  indicates a fully red panel, completely consistent with other red paint displayed on my home. This plan shows  14  red panels;  this leaves  18 panels white (unchanged from current).     Kindly reply at your earliest convenience if plan changes are desired.  Thanks in advance! Cheers     . . . . . .     [redacted]@inbox.com Support   "wilderness"  -   conserve  nature ! Be  American    -    buy   "Made  in  USA"  !! Stop  organized  crime.    Re-elect  no  one !   -------    Appendix  6    --------RE:  Complaints Received  [redacted]@amgworld.com[redacted]@aol.com, [redacted]@gmail.com, [redacted]@be... Ms. [redacted]:     Thank you.  Please inform me about content of complaints received, as was previously requested.     Without having heard anything from anyone, I took initiative to propose a change to my garage door paint on  06 March 2016  which was sent to the Architectural Committee.  Please see the included message below.  I would like to receive feedback about this proposal.     It grieves me deeply that answers to questions asked, and responses with requested information, are generally not forthcoming!  Everyone needs to act to correct this shameful situation!     Thanks in advance! Cheers     . . . . . .     [redacted]@inbox.com Support   "wilderness"  -   conserve  nature ! Be  American    -    buy   "Made  in  USA"  !! Stop  organized  crime.    Re-elect  no  one !   -------    Appendix  7    --------RE:  Complaints Received  [redacted]@amgworld.com[redacted]@aol.com, [redacted]@gmail.com, [redacted]@be... Ms. [redacted]:    Thank you for your reply regarding complaints about my garage door.    Please be informed that no  "strictly confidential" nor personal information is being requested.  The type of information which is being asked about is illustrated by these  assumed  samples:      Complaint         Information          1      ... don't like it ... no specifics          2      ... don't like pattern ...          3      ... don't like artistic style ...          4      ... don't like color ... Certainly this sort of information can be conveyed.    Thank you once again, but please be so kind to inform me about contents of complaints received.  This has now been asked twice before.

March 21, 2016
 
Complaint number: [redacted]
 
To whom it may concern:
 
Thank you for contacting Association Management Group SC, Inc. (AMG) in reference to the above complaint. At AMG, we welcome the opportunity to work to assist community members. In this case, there is an alleged violation of the subdivision's recorded Covenants. AMG's role is limited to notifying the parties of the alleged violation. It is the role of the community's elected board members, who are also community members, to make a determination if a violation exists. 
 
AMG's policy is not to share the names of persons who report a violation. In many cases we do not record such information, since it is not a relevant fact and in many cases violations are reported to us anonymously. 
 
In this case, AMG has communicated to the homeowner that his Association's board determined his garage door is in violation of the community's Covenants. His Association has asked that he bring the garage door into compliance with the Covenants.
 
AMG is an administrator for the Association. AMG does not decide what is or is not a violation. Because this is potentially a legal matter (in the event the door is not brought into compliance), AMG is not at liberty to discuss any further details.
 
Kind regards,
Association Management Group SC, Inc.
 
[redacted]

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