Association of Alexandria Radiologists, PC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanking you for your assistance in resolving this matter quickly and without incident Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: the first thing I asked the business if DOES MY INSURANCE COVERS MY X-RAY / ULTRASOUND ? The front desk make me wait for sometimes, and she TOLD ME THAT IT IS COVER 100%They lied to me and now they are saying I am responsibleThey say they call my insurance and my insurance covers it They lied that they call my insuranceIn my insurance card it says call, I TOLD THEM TO CALL BEFORE THEY GIVE ME SERVICE, THEY SAY THEY DID AND ITS COVERED WHICH I LATER FOUND OUT THAT THEY HAVEN'T CALL MY INSURANCEI have been lied by this companyNow they are giving me a different answer I need them to resolve their problem as soon as possible
Regards,
*** ***

To Whom It May Concern,I worked with our billing company this morning to investigate this issue and the patient is correct. I would like to extend my apologies for the billing error to [redacted] and let him know that I've asked a manager at the billing service ([redacted]) to contact him directly to...

explain what the issue has been and what they are going to do to fix the issue. Thank you [redacted] for bringing this to my attention. If you do not get the satisfaction from this follow up, I would appreciate you contacting me directly at [redacted].  Sincerely,Jim H[redacted], CEO

To Whom It May Concern,[redacted] was seen at one of our offices and received an ultrasound study (not an x-ray). Her insurance was verified electronically.  The bill was submitted and was processed by [redacted].  [redacted] applied the contractual amount to her deductible. Patients are responsible...

for their deductibles so the bill is in fact outstanding.  Jim H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanking you for your assistance in resolving this matter quickly and without incident.
Regards,
[redacted]