Assorted Coatings, LLC

*** was voided and refunded back on 10/She was not happy with her purchase and we followed up with a refund

Dear Revdex.com, The complaint I sent had two different companies on itI thought I filled out separate complaints on the two different companiesOne was *** for $2,and the other was for** *** *** *** for $4,***'s owner *** *** said that the money for my refundis locked down with *** *** BankYet I still have not received my refundSomeone has to call*** *** to get that money refunded to meYou stated in your phone call that I had to contact *** ***to get my moneyI have no phone number in which to call and no contact personShould not the owner *** *** that needs to call her bank and get this resolved and the money credited back to my account?I'm confused and would like a better understanding of this situationSorry for any inconvenience that I may have caused or any confusionThank you very much for your helpI was under the understanding that the money was refunded and that the complaint was closedBut my credit card company says otherwise. *** ***

We went to this place of business to redo the bar floor, which is a very old bar, and the floor has a lot of ups and downs in the floorWe gave them an estimate they paid half down with a cashier's check and sent a check for the restThe first time we did the floor, everyone thought the floor
came out great, but the decals were lifting and there were some dry spots and they did want a white border around the barSo *** said he wouldn't cash the 2nd check until we came down to put new decals on the floor and put the white boarder in and fix the dry spotsWhen we were done the owners said that it looked awesome, so we deposited the rest of the paymentThe next day the owner called up and said once again the decals were coming up, so we said we would fix the problem, we stand by our wordWell, that changed when the owner of the business did a stop payment and didn't tell us that they did thatOur bank called us and notified usSo as far as we are concerned the verbal contract is null and voidThe owner even contacted one of our reps and he told the owner we did the job right, and he should not have stop payment on the check without notifying us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...

to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Never finished paying us, didn't tell us he stopped payment on the check. If he would have been honest with us we would have fixed the issues, some of the issues are with his bad floor. We are done with this.

I have advised [redacted] the minute we realized there was a problem.  When running a business it is hard when the merchant company decides to lock up money and refuse to pay us.  I have spoken to [redacted] and told her to contact her bank to initiate a refund.  We cannot do the refund because we have not been paid nor do we have access to the terminal.  The customer needs to file a chargeback with her issuing bank and I will not dispute it.  It is not my policy to create problems with customers but when banks and merchant companies play these games there is nothing we can do.  Thank You.

Here are the pictures, hopefully you can open them. Actually the pictures doen’t even show everything up the best, there are places all through out the floor where the top coat material is bubbling up and is becoming loose. When I say it is dry and rough, that means there was not enough finish coat on top. The border looks like there is dirt between the white layer andd the finish layer with many areas that have chunks sticking up through it.
 
The reason I rejected the business response, is because, almost everything they said is not true.
In Assorted Coatings response to the complaint,They said “the floor has a lot of ups and downs in the floor”. The underlayment had 1/2 inch plywood on it, which was put down about 4 years ago. I had a company come in and do the prep work on the floor according to what Assorted Coatings said they need. Jason, from the company I had do the prep work, called [redacted] from Assorted Coatings several times to make sure things were being done as needed. [redacted] and his son, I think, stopped in a few hours before they started the job and said it was good to go, if it didn’t look like it was ready, than why would they attempt to do the job?
 
Then, in response, they said we “paid them half down with a cashiers check and sent a check for the rest”. That is not true, we paid the half down with personal check by sending it to them and then paid the rest by personal check, in person, when they were done that evening.
 
They said, everyone thought the floor came out great, but the decals were lifting and there were some dry spots and that we wanted a white border around the bar... In the 1st place we couldn’t even go in the bar and look at the floor because it was still wet, the next day when we could go in, the floor was terrible, Yes they said they would come back and fix it. When they did it was still not right. As far as the white border goes, that was [redacted]’s idea and he said it would really make it pop. They did not put it on the 1st time, so when they came back, we brought it up that they were supposed to put it on, so they did, and it looks terrible.
 
Assorted Coatings was not supposed to cash the 2nd check until the job was complete, I called him the morning after he finished, for the 2nd time, and told him how bad it was again. The job was not complete, so why did he try to cash the check? We put a stop payment on the check, the morning after the job was done the 1st time, that was after we realized how bad it was.
 
They said “the owners said that it looked awesome” and that’s when they tried to cash the check.... No, we didn’t, why would we when we were so disappointed in the job again the 2nd time.
 
They said that I contacted one of their reps and that he told me that they did the job right.... Not true, I contacted the rep to complain to him, told him everything that had happened. He said he would get a hold of [redacted] and talk to him about it and get back to me. He never got back to me, ever, and did not tell me I shouldn’t have stopped payment.
 
As you can see, there are a lot of things that they said that are just not true. Also, after I never heard back from them after the so called “null and void” contract, ( I don’t even know how they even came up with that one), I tried calling them and they would not answer, about a half hour later, they e-mailed me, telling me about his null and void stuff. I have the e-mails if you need them if you would like to read them.
 
Thanks again, [redacted] 
 
 
 
Your message is ready to be sent with the following file or link attachments:
Bubbling up and peeling all around the bar
Chunks sticking up
Crooked border
Decal peeled
Decal Peeling up
dirty border
Doc1
Doc2
Doc3
Doc4
Dry and rough
Material on cooler
material on side of bar
More bubbling and peeling
more bubbling
More dirty border
More material up where it doesn
rough
Terrible
topcoat bubling and peeling
white border

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Stopped payment because the job was done horribly, you rushed the job, you were in a big hurry to get back to Green bay. You originally told us we would be closed for 2 days, thats how long it would take. You did the complete job in 14 hours. I talked to another company in Iowa that does the same thing, they said if they would have done it, it would have been a 3 day job. I was honest with you, I called the next day both times and told you the floor was bad. If you would have done the job right, I would have gladly paid you for a job well done. There was no reason you couldn't do the job right the 1st time, you should have certainly done it right the 2nd time, but you didn't. Each time you come down, I have to move everything out and close down losing revenue and also workers missing shifts, loss of money for them too. I sent you a check ahead of time for the 1st half, that check cleared with no problem, so you know my intentions were good. You are the ones that couldn't even answer my call and then e-mailed a little bit later. Why didn't you talk to me in person instead of an e-mail. Why didn't you call me and ask me about the stopped payment on the check you weren't suppose to cash until the job was complete, I'm sure all of this would have been avoided if you would have. 
If the floor was "bad" than why didn't you say that when you came in and looked at it? Jason was in contact with you several times to make sure everything was done right. I stuck $1400 into getting the floor ready for you. This is not over
Regards,
[redacted]