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Review: I need to change a kitchen faucet. After the plumber finished, he leave with me a $275 bill and a kitchen faucet that cold water come from the red dot side and hot water come from the blue dot side, plus the handle can't turn all the way to the blue dot side. We asked him to correct the issue, but he said he will charge another $200 for this.Desired Settlement: Ask another plumber to come back to correct the issue for free.

Business

Response:

In regards to the incident

on June 25th, 2014. Our

plumber went to the home to install a faucet purchased by the home owner.

The faucet was purchased

from the Republic of China. (We have

pictures to prove this). We do not know

if the colored dots on the faucet that indicate hot and cold are mismarked or

if they are reversed in China. The

faucet was installed correctly to American standards being hot on the left,

cold on the right.

It required additional

parts as the risers that came with it were not long enough.

Everything was working

properly on the faucet including the handles when the plumber was

finished. It was tested in front of the

homeowner and they saw that it worked.

The plumber while doing all the work was explaining it to the homeowner. When he had finished installing and testing

he wrote up his invoice and was once again explaining to the home owner why the

hot and cold indicators were mismarked and that her additional charge for the

installation and parts came to $70.48.

She then became extremely aggressive, the plumber then told her he was

leaving and the office would send her the bill.

Explanation of charges on

invoice: All agreed to be for starting

the installation.

Anigie’s List Special Deal

- $200.00 of service for $79.00

Installation of faucet,

soap dispenser, hole cover and extension riser - $247.50

Materials – (extension

riser and consumables) - $22.98

Total of invoice - $270.48

Less Angie’s Special -

$200.00

Total due at completion

was - $70.48

This brought the total

paid by the homeowner to $149.48 ($70.48 still due)

This is a savings of

$98.02 due to the Angie’s List discounts.

She then physically

assaulted the plumber ripping his shirt, grabbing his snap pack and throwing

his papers all over the floor. As he was

trying to get his paper work picked up and get out of there she continued to

assault him.

The company has both

copies to the invoice that she tore and crumpled up. We had decided just let the incident go,

but since she has decided to pursue this, the plumber will be filing assault

charges with the police department.

GM

Assure Plumbing

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Description: Plumbers

Address: 240 S Anza St #G, El Cajon, California, United States, 92020

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