Assured Appliance and Heating & Air

When the customer called to tell us the stove was not working we promptly sent out our technician to inspect itWe found that the stove was set up for Lp gas, not natural gasWe informed the customer that we would order the parts to convert it back to natural gasWe told her we would return on a
Wednesday with the part to install it assuming the part would be in stock at our supply houseAfter telling her that, we called our parts supply house to order the part and they told us the part is on back orderIt was our fault for not calling her to tell her the part was on back order and change the date to come back and install itAt that time we were extremely busy and overwhelmed with service and she was forgottenAfter she made the complaint to the Revdex.com, we called and apologized and we returned and installed the partThe stove is now in perfect working condition and she is very happy

Extremely happy with Assured, what a great team of folks, honest, reliable, personable and technically proficient. Great experience with them repairing poor work from original installation, honored the labor and parts warranty even though the product was purchased through another vendor. Going forward, these are our HVAC guys, no question, no debate and won't ask about costs because they've proven their worthiness for all future business.