Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in the response by Able Plumbing, they were hired to come out to fix the septic because I was told that solids in the liquid side were a big 'No No" [redacted] from Able Plumbing DID tell me AFTER he dug up our septic tank, that solids can be very common in the liquid side and will not pose a problem as the pump has a filter on it that will not allow solids to go into the leach field We didn't have many solids at all in the liquid side and Able Plumbing informed me that my tank was fine....AFTER he came and dug up my tank Why was this not said in the beginning? Also, a camera was dropped down and no baffle was seen, but as mentioned before, it was done very quickly and inefficiently As far as being charged fairly: I was quoted $and was charged double for a job that never needed to be done in the first place since I was informed that some solids can be in the liquid side Able Plumbing also did not have the tools necessary for doing this job and had to send one of the workers out to get the proper tools/supplies and yet I was charged for the labor for that hour I also had to supply the bricks needed to cover the hole in the septic that they cut.In a nutshell, as I've stated all of this in my first complaint: This job never needed to be done in the first place I was led to believe that this needed to be done only to find that Able Plumbing was calling three other people for advice about the system when it was Able Plumbing that put this system in in the first place about six years ago! Also, there was never a problem with the baffle as Able Plumbing told me there was so they needed to dig and cut into my septic The left a mess and I had to finish filling in the hole [redacted] even told me, "you're going to need to grab a shovel and rake and finish the job." So they came out, did a job that didn't need to be done, charged me double, only to tell me after that solids in the liquid tank can be common and and my septic is fine.Why should I have to pay for a job that never needed to be done in the first place??Revdex.com informed me that Able Plumbing has other complaints against them.Another local plumber told me that Able Plumbing are crooks.A friend told me that they had bad luck with them and were also charged way more than quoted and the job site was left a mess.I truly don't believe that I am in the wrong here...I feel that Able Plumbing should not be paid for a job that was wrongly done Regards, [redacted] ***
Able Plumbing included additional fittings and valves that were not part of theoriginal estimateAble Plumbing came back and made repairs to plumbingfittings that were not supplied by us at no charge after completionTheestimates from other companies were dated post our installationTerry calledLes on his way out of town, and we discussed the bill – he seemed satisfiedwith our conclusionsI thought the matter was resolved at that time.Thank you,Leslie ***
Able Plumbing was hired by [redacted] and her husband in September of because they were having septic system problemsAble Plumbing was told that another plumber had previously been there and told them that they had solids in their liquid side of the tankAble Plumbing took that into consideration when trying to diagnose the problemA camera was used to try to further diagnose the issue; however, it was not able to clarify the problemTherefore, the next step was to dig next to the septic tank to try to replace a baffle since the baffle was not seen on the cameraIt takes process of elimination to figure out the problem in cases such as this oneAble Plumbing completed the job professionally in a timely manner with a fair price
Able Plumbing was hired by [redacted] and her husband in September of 2015 because they were having septic system problems. Able Plumbing was told that another plumber had previously been there and told them that they had solids in their liquid side of the tank. Able Plumbing took that into...
consideration when trying to diagnose the problem. A camera was used to try to further diagnose the issue; however, it was not able to clarify the problem. Therefore, the next step was to dig next to the septic tank to try to replace a baffle since the baffle was not seen on the camera. It takes process of elimination to figure out the problem in cases such as this one. Able Plumbing completed the job professionally in a timely manner with a fair price.
Able Plumbing included additional fittings and valves that were not part of theoriginal estimate. Able Plumbing came back and made repairs to plumbingfittings that were not supplied by us at no charge after completion. Theestimates from other companies were dated post our installation. Terry calledLes on his way out of town, and we discussed the bill – he seemed satisfiedwith our conclusions. I thought the matter was resolved at that time.Thank you,Leslie [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in the response by Able Plumbing, they were hired to come out to fix the septic because I was told that solids in the liquid side were a big 'No No". [redacted] from Able Plumbing DID tell me AFTER he dug up our septic tank, that solids can be very common in the liquid side and will not pose a problem as the pump has a filter on it that will not allow solids to go into the leach field.. We didn't have many solids at all in the liquid side and Able Plumbing informed me that my tank was fine....AFTER he came and dug up my tank. Why was this not said in the beginning? Also, a camera was dropped down and no baffle was seen, but as mentioned before, it was done very quickly and inefficiently. As far as being charged fairly: I was quoted $800 and was charged double for a job that never needed to be done in the first place since I was informed that some solids can be normal in the liquid side. Able Plumbing also did not have the tools necessary for doing this job and had to send one of the workers out to get the proper tools/supplies and yet I was charged for the labor for that hour. I also had to supply the bricks needed to cover the hole in the septic that they cut.In a nutshell, as I've stated all of this in my first complaint: This job never needed to be done in the first place. I was led to believe that this needed to be done only to find that Able Plumbing was calling three other people for advice about the system when it was Able Plumbing that put this system in in the first place about six years ago! Also, there was never a problem with the baffle as Able Plumbing told me there was so they needed to dig and cut into my septic. The left a mess and I had to finish filling in the hole. [redacted] even told me, "you're going to need to grab a shovel and rake and finish the job." So they came out, did a job that didn't need to be done, charged me double, only to tell me after that solids in the liquid tank can be common and normal and my septic is fine.Why should I have to pay for a job that never needed to be done in the first place??Revdex.com informed me that Able Plumbing has 3 other complaints against them.Another local plumber told me that Able Plumbing are crooks.A friend told me that they had bad luck with them and were also charged way more than quoted and the job site was left a mess.I truly don't believe that I am in the wrong here...I feel that Able Plumbing should not be paid for a job that was wrongly done.
Regards,
[redacted]
Dear Benita [redacted],Able Plumbing was hired by Catherine and Terry [redacted] on April 29th,2016. Able Plumbing gave Catherine an estimate over the telephone for thework she needed done. It was a very vague verbal estimate. Upon getting tothe jobsite, Able Plumbing realized a lot more work needed to be...
done. AblePlumbing completed the job professionally in a timely manner with a fairprice. The invoice is signed by Terry [redacted] stating that the “work wascompleted to customer’s satisfaction.” A copy of the invoice is attached.Thank you,Leslie [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As stated in the response by Able Plumbing, they were hired to come out to fix the septic because I was told that solids in the liquid side were a big 'No No" [redacted] from Able Plumbing DID tell me AFTER he dug up our septic tank, that solids can be very common in the liquid side and will not pose a problem as the pump has a filter on it that will not allow solids to go into the leach field We didn't have many solids at all in the liquid side and Able Plumbing informed me that my tank was fine....AFTER he came and dug up my tank Why was this not said in the beginning? Also, a camera was dropped down and no baffle was seen, but as mentioned before, it was done very quickly and inefficiently As far as being charged fairly: I was quoted $and was charged double for a job that never needed to be done in the first place since I was informed that some solids can be in the liquid side Able Plumbing also did not have the tools necessary for doing this job and had to send one of the workers out to get the proper tools/supplies and yet I was charged for the labor for that hour I also had to supply the bricks needed to cover the hole in the septic that they cut.In a nutshell, as I've stated all of this in my first complaint: This job never needed to be done in the first place I was led to believe that this needed to be done only to find that Able Plumbing was calling three other people for advice about the system when it was Able Plumbing that put this system in in the first place about six years ago! Also, there was never a problem with the baffle as Able Plumbing told me there was so they needed to dig and cut into my septic The left a mess and I had to finish filling in the hole [redacted] even told me, "you're going to need to grab a shovel and rake and finish the job." So they came out, did a job that didn't need to be done, charged me double, only to tell me after that solids in the liquid tank can be common and and my septic is fine.Why should I have to pay for a job that never needed to be done in the first place??Revdex.com informed me that Able Plumbing has other complaints against them.Another local plumber told me that Able Plumbing are crooks.A friend told me that they had bad luck with them and were also charged way more than quoted and the job site was left a mess.I truly don't believe that I am in the wrong here...I feel that Able Plumbing should not be paid for a job that was wrongly done Regards, [redacted] ***
Able Plumbing included additional fittings and valves that were not part of theoriginal estimateAble Plumbing came back and made repairs to plumbingfittings that were not supplied by us at no charge after completionTheestimates from other companies were dated post our installationTerry calledLes on his way out of town, and we discussed the bill – he seemed satisfiedwith our conclusionsI thought the matter was resolved at that time.Thank you,Leslie ***
Able Plumbing was hired by [redacted] and her husband in September of because they were having septic system problemsAble Plumbing was told that another plumber had previously been there and told them that they had solids in their liquid side of the tankAble Plumbing took that into consideration when trying to diagnose the problemA camera was used to try to further diagnose the issue; however, it was not able to clarify the problemTherefore, the next step was to dig next to the septic tank to try to replace a baffle since the baffle was not seen on the cameraIt takes process of elimination to figure out the problem in cases such as this oneAble Plumbing completed the job professionally in a timely manner with a fair price
Able Plumbing was hired by [redacted] and her husband in September of 2015 because they were having septic system problems. Able Plumbing was told that another plumber had previously been there and told them that they had solids in their liquid side of the tank. Able Plumbing took that into...
consideration when trying to diagnose the problem. A camera was used to try to further diagnose the issue; however, it was not able to clarify the problem. Therefore, the next step was to dig next to the septic tank to try to replace a baffle since the baffle was not seen on the camera. It takes process of elimination to figure out the problem in cases such as this one. Able Plumbing completed the job professionally in a timely manner with a fair price.
Able Plumbing included additional fittings and valves that were not part of theoriginal estimate. Able Plumbing came back and made repairs to plumbingfittings that were not supplied by us at no charge after completion. Theestimates from other companies were dated post our installation. Terry calledLes on his way out of town, and we discussed the bill – he seemed satisfiedwith our conclusions. I thought the matter was resolved at that time.Thank you,Leslie [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As stated in the response by Able Plumbing, they were hired to come out to fix the septic because I was told that solids in the liquid side were a big 'No No". [redacted] from Able Plumbing DID tell me AFTER he dug up our septic tank, that solids can be very common in the liquid side and will not pose a problem as the pump has a filter on it that will not allow solids to go into the leach field.. We didn't have many solids at all in the liquid side and Able Plumbing informed me that my tank was fine....AFTER he came and dug up my tank. Why was this not said in the beginning? Also, a camera was dropped down and no baffle was seen, but as mentioned before, it was done very quickly and inefficiently. As far as being charged fairly: I was quoted $800 and was charged double for a job that never needed to be done in the first place since I was informed that some solids can be normal in the liquid side. Able Plumbing also did not have the tools necessary for doing this job and had to send one of the workers out to get the proper tools/supplies and yet I was charged for the labor for that hour. I also had to supply the bricks needed to cover the hole in the septic that they cut.In a nutshell, as I've stated all of this in my first complaint: This job never needed to be done in the first place. I was led to believe that this needed to be done only to find that Able Plumbing was calling three other people for advice about the system when it was Able Plumbing that put this system in in the first place about six years ago! Also, there was never a problem with the baffle as Able Plumbing told me there was so they needed to dig and cut into my septic. The left a mess and I had to finish filling in the hole. [redacted] even told me, "you're going to need to grab a shovel and rake and finish the job." So they came out, did a job that didn't need to be done, charged me double, only to tell me after that solids in the liquid tank can be common and normal and my septic is fine.Why should I have to pay for a job that never needed to be done in the first place??Revdex.com informed me that Able Plumbing has 3 other complaints against them.Another local plumber told me that Able Plumbing are crooks.A friend told me that they had bad luck with them and were also charged way more than quoted and the job site was left a mess.I truly don't believe that I am in the wrong here...I feel that Able Plumbing should not be paid for a job that was wrongly done.
Regards,
[redacted]
Dear Benita [redacted],Able Plumbing was hired by Catherine and Terry [redacted] on April 29th,2016. Able Plumbing gave Catherine an estimate over the telephone for thework she needed done. It was a very vague verbal estimate. Upon getting tothe jobsite, Able Plumbing realized a lot more work needed to be...
done. AblePlumbing completed the job professionally in a timely manner with a fairprice. The invoice is signed by Terry [redacted] stating that the “work wascompleted to customer’s satisfaction.” A copy of the invoice is attached.Thank you,Leslie [redacted]