I contacted the customer in regards to his complaintI confirmed with him that all information in regards to his vehicle was disclosed on the contract/documentation in which he signedA copy of the Agreement will be mailed to the address that he has providedI explained to him that I would like to come to a mutual agreement in regards to resolving his complaintI provided my contact information for him to contact me to discuss further
This is in response to the customer complaint originally filed on 9/25/Due to an email issue, notification was not received in regards to the original complaint filedUpon receipt of the notification today, I am responding to the customers complaintThe customer did contact our office in regards to her account not being reported to [redacted] We did explain to the customer that as a company, we only report to one credit reporting agency, [redacted] We do not report to [redacted] It was offered to the customer that we could provide a letter explaining this and/or a letter regarding her account status if this was something that could assist her with her bank requirementsThis letter was provided as requestedThe company only reports to [redacted] as explained to the customer at the time of her call.Thank you
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted] ***
Good Afternoon, The documentation requested was sent to the home address on file back on 2/7/If you could email me at [redacted] confirmation of your current address to be sure we have the most updated records, I will resend the documentation out today Thank you, [redacted]
After careful review it is confirmed that the customer, Mr ***, did in fact sign a lease to own agreement on October 19, with Allstar Auto Sales, an affiliate of Assured Vehicle LeasingThis included signing a standard "motor vehicle lease agreement" as well as a "notice and acknowledgment of assignment of lease" and multiple other forms that clearly stated Assured Vehicle Leasing LLC and the word "lease" through out Assured Vehicle Leasing specializes in helping customers who would not otherwise be able to obtain a standard loan due poor credit rating, in turn building their credit as well as getting the customer into a reasonable carLease to own is a way to help the customers avoid a large start up costIt also covers things like excise tax through out the life of the leaseMr [redacted] also opted for an extended warranty and [redacted] protectionAll of these contributing to his total contract There is absolutely no penalty for paying off the contract early This being said we always strive for customer satisfaction and will be glad to help try to find a resolution with this customer We have reached out to the customer May 30, after the first complaint receipt was received and again today June 10, The customer can reach [redacted] at [redacted] to discuss solutions
I contacted the customer in regards to his complaintI confirmed with him that all information in regards to his vehicle was disclosed on the contract/documentation in which he signedA copy of the Agreement will be mailed to the address that he has providedI explained to him that I would like to come to a mutual agreement in regards to resolving his complaintI provided my contact information for him to contact me to discuss further
This is in response to the customer complaint originally filed on 9/25/Due to an email issue, notification was not received in regards to the original complaint filedUpon receipt of the notification today, I am responding to the customers complaintThe customer did contact our office in regards to her account not being reported to [redacted] We did explain to the customer that as a company, we only report to one credit reporting agency, [redacted] We do not report to [redacted] It was offered to the customer that we could provide a letter explaining this and/or a letter regarding her account status if this was something that could assist her with her bank requirementsThis letter was provided as requestedThe company only reports to [redacted] as explained to the customer at the time of her call.Thank you
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Regards, [redacted] ***
Good Afternoon, The documentation requested was sent to the home address on file back on 2/7/If you could email me at [redacted] confirmation of your current address to be sure we have the most updated records, I will resend the documentation out today Thank you, [redacted]
After careful review it is confirmed that the customer, Mr ***, did in fact sign a lease to own agreement on October 19, with Allstar Auto Sales, an affiliate of Assured Vehicle LeasingThis included signing a standard "motor vehicle lease agreement" as well as a "notice and acknowledgment of assignment of lease" and multiple other forms that clearly stated Assured Vehicle Leasing LLC and the word "lease" through out Assured Vehicle Leasing specializes in helping customers who would not otherwise be able to obtain a standard loan due poor credit rating, in turn building their credit as well as getting the customer into a reasonable carLease to own is a way to help the customers avoid a large start up costIt also covers things like excise tax through out the life of the leaseMr [redacted] also opted for an extended warranty and [redacted] protectionAll of these contributing to his total contract There is absolutely no penalty for paying off the contract early This being said we always strive for customer satisfaction and will be glad to help try to find a resolution with this customer We have reached out to the customer May 30, after the first complaint receipt was received and again today June 10, The customer can reach [redacted] at [redacted] to discuss solutions