Assured Management

We did honor our end of the lease agreement, did handle extermination and repair requests quickly, did not act reprehensibly and did not make any mistakes Possibly you are misunderstanding the security deposit accounting information; the balance due is $256.35, not $

We understand the tenant is disputing the early lease termination costs charged to her security deposit at move out The tenant moved in 2/20/On 3/18/she informed us that she had evidence of bed bugs, AMI immediately sent a vendor (the unit had been treated for bed bugs prior to this tenant moving in) who completed two additional treatmentsOn 3/26/she emailed there was no more evidence of bed bugsShe remained in the property for two additional lease renewal cycles with no complaints and again renewed her lease on 3/1/(with an expiration on 2/29/2016)On 4/23/she reported a maintenance issue with regard to the shower leaking into the basementAMI sent a vendor out and the repair was completed on 4/24/A maintenance inspection was done at the property 9/24/and the tenant made no mention of any problems On 9/25/the tenant contacted our leasing department requesting to add her mother to the current lease agreement but never completed the paperworkOn 10/5/her notice to vacate was received and she indicated she was purchasing a propertyOn 10/5/AMI emailed detailed move out information reminding the tenant of the fees associated with an early lease termination as agreed to in Section of the leaseSection reads in part "The re-letting fee, which is neither a lease cancellation fee nor a buy-out fee, does not release resident from continued liability for future or past-due rent, cleaning, repairing, repainting, lock changes, or other sums dueRather, the re-letting fee is a liquidated amount covering only part of owner/agent's damages; this is owner/agent's time, effort, and expense in finding and processing a replacement." The tenant was notified via email on 10/9/that the rental ads had started and a sign was placed outsideThe neighbor contacted AMI after seeing the sign and viewing the ad to schedule an appointment for the neighbor's mother to view the property

The signed lease agreement states in Section 6: Upon moving out, Resident must thoroughly clean the Premises, including but not limited to: professionally steam clean all carpet and provide proof of same A copy of the lease is attached In addition to the signed lease that the tenant reviewed and agreed upon prior to move in, the tenant was notified via email on two separate occasions regarding the need to have the carpeting professionally steam cleaned and provide a copy of a paid invoice to AMI These email went out to the tenant on 10/26/and 11/25/which were prior to his move out date of 11/30/giving him every opportunity to satisfy this condition of his lease agreement by his move out date The carpet cleaning vendor’s minimum charge is $

Initial Business Response /* (1000, 6, 2015/09/09) */
I think this is a misunderstanding*** *** states we are charging him $for move out fees, which is incorrectThe $was an estimate from a recommended cleaner, we have not received the actual invoice
The lease agreement states
(paragraph Move In/Move Out) that tenants agree to leave the property clean and have the carpets steam cleanedOur company does charge a vendor coordination fee if vacating tenants do not make arrangements themselves (see move out planning checklist)
A copy of the lease agreement, the move out instructions and the move out planning checklist is attachedThe move out instructions and move out planning checklist were emailed to *** on August 3,
I've left a voice mail message and sent an email to *** asking him to contact me about this matter
Initial Consumer Rebuttal /* (3000, 8, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just a justification of their position
I don't want to hear justifications or explanationsI want my damage deposit returned to me
It's unfortunate this issue has to be discussed in this medium
Yes they left an email and voicemail for me to call the officeBut as stated above, I want my damage depositNot explanations
Final Business Response /* (4000, 10, 2015/09/14) */
Hello, I strongly feel that the best way to resolve this is for *** and I to have a conversationI've left another voice mail message for him to please contact me*** ***, owner of Assured Management, Inc
Final Consumer Response /* (2000, 12, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

All tenants agree when signing the Lease Agreement (Section 6) to have carpeting professionally steam cleaned at move outAs stated in section of the lease agreement - Upon moving out, Resident must thoroughly clean the Premises, including but not limited to: professionally steam clean all
carpet and provide proof of same… Upon receipt of the notice to vacate from the tenant AMI emailed him a confirmation email along with a Move Out Checklist that reminds tenants to have the carpets in the property professionally steam cleaned and provide a copy of the paid receipt A Property Review was completed prior to the tenant vacating and the tenant was again reminded (per an email that went out on 11/25/2015) that the carpets were to be professionally cleaned and to provide a copy of the paid receipt The carpets were professionally cleaned prior to the tenant move in The tenants deposit was not charged the $he refers to in his complaint

Complaint: ***
I am rejecting this response because:The property was thoroughly cleaned, please see the attached rug doctor receipt. Do you have any evidence that the carpet was not cleaned? Can you please provide the actual receipt for the serviced you claim were rendered? I don't see why if they property has been cleaned as you asked that I though be charged a cleaning fee. There was nothing to be professionally cleaned an you know this.I don't have the accounting paperwork infront of me but there was a charge for ~$for taking the trash can to the street. I moved out several days before trash pick up and would like this refunded as well
Sincerely,
*** ***

We understand the tenant is disputing the early lease termination costs charged to her security deposit at move out.
The tenant moved in 2/20/2013. On 3/18/2013 she informed us that she had evidence of bed bugs, AMI immediately sent a vendor (the unit had been treated for bed bugs prior to this...

tenant moving in) who completed two additional treatments. On 3/26/2013 she emailed there was no more evidence of bed bugs. She remained in the property for two additional lease renewal cycles with no complaints and again renewed her lease on 3/1/2015 (with an expiration on 2/29/2016). On 4/23/2015 she reported a maintenance issue with regard to the shower leaking into the basement. AMI sent a vendor out and the repair was completed on 4/24/2015. A maintenance inspection was done at the property 9/24/15 and the tenant made no mention of any problems.
On 9/25/2015 the tenant contacted our leasing department requesting to add her mother to the current lease agreement but never completed the paperwork. On 10/5/2015 her notice to vacate was received and she indicated she was purchasing a property. On 10/5/2015 AMI emailed detailed move out information reminding the tenant of the fees associated with an early lease termination as agreed to in Section 10 of the lease. Section 10 reads in part "The re-letting fee, which is neither a lease cancellation fee nor a buy-out fee, does not release resident from continued liability for future or past-due rent, cleaning, repairing, repainting, lock changes, or other sums due. Rather, the re-letting fee is a liquidated amount covering only part of owner/agent's damages; this is owner/agent's time, effort, and expense in finding and processing a replacement."
The tenant was notified via email on 10/9/2015 that the rental ads had started and a sign was placed outside. The neighbor contacted AMI after seeing the sign and viewing the ad to schedule an appointment for the neighbor's mother to view the property.

The signed lease agreement states in Section 6: Upon moving out, Resident must thoroughly clean the Premises, including but not limited to: professionally steam clean all carpet and provide proof of same… A copy of the lease is attached In addition to the signed lease that the tenant reviewed and agreed upon prior to move in, the tenant was notified via email on two separate occasions regarding the need to have the carpeting professionally steam cleaned and provide a copy of a paid invoice to AMI.  These email went out to the tenant on 10/26/2015 and 11/25/2015 which were prior to his move out date of 11/30/2015 giving him every opportunity to satisfy this condition of his lease agreement by his move out date.  The carpet cleaning vendor’s minimum charge is $150.

Complaint: [redacted]
I am rejecting this response because:Possibly the company needs to take a course in accounting. They already kept all of my $1025.00 security deposit and on top of that are charging me an additional $256.35 which totals $1281.35, or "nearly $1300" that they have taken from me. I have already paid them their additional amount and received confirmation of receipt. I am happy to have no further dealings with this company and will warn anyone I can to avoid doing business with them. They have not resolved any of my complaints, have not offered an apology or done the right thing.
Sincerely,
Rhiannon Nauseda

We did honor our end of the lease agreement, did handle extermination and repair requests quickly, did not act reprehensibly and did not make any mistakes.  Possibly you are misunderstanding the security deposit accounting information; the balance due is $256.35, not $1300.00.