Assured Travel

DO NOT give them your money The program is not what is explained to you, they conveniently leave out very minor details that completely change the product you are buying I travel a lot and every single thing I tried to do I could do by shopping around myself Within hours of purchase, I KNEW I had bought a "pig in a poke" and called immediately.....I was assured, it was no problem, a credit would be issued, at the MOST within days!!!! Guess what, days later!!!! no credit!!!!

After more research, although the client was charged correctly it appears that our supplier had made an error on the ticketing price and is taking full responsibility They will be issuing the client a refund of the difference she paid and what was ticketed This was in no way our error and our supplier has made good by the client If you have any questions, please feel free to contact me [redacted] Assured Travel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have contacted Assured Travel times in the last month about this matter either via email or phone(I have all of the dates and time of day if needed) I have continually asked for a DETAILED breakdown of all the taxes, not just how much the total was They have failed to provide this information to me I have sent them a detailed breakdown from the airlines They have also contacted the airlines and the airlines sent them the same breakdown that I received which says that we only owe $in taxes I have a copy of this email as well I would like a refund from the amount they charged us for the taxes ($1370.00) and what we should have actually paid ($276.20) Regards, [redacted] ***

Hello,We are in receipt of clients complaint with the Revdex.com We understand her concerns and that she feels she overpaid for her taxes however what she didn't take into consideration was that she is responsible for all taxes and fees associated with the flight European flights have very high taxes and fees.The taxes and fees for her trip to Paris from [redacted] were $($for people) The breakdown for taxes and fees are attached I have also attached the request form that she had sent in showing she is responsible for all taxes and fees which she had completed herself as well as all paperwork she completed and signed prior to completing her reservation The difference in cost between taxes (1308) and what she paid Assured Travel (1370) is due to a request for a specific flight.I have left Ms [redacted] a voice mail to contact me to explain all of this to her with no return call We have also sent all breakdowns to her via email If I can answer any questions, please feel free to contact me [redacted] Assured Travel [redacted]

Hello,We are in receipt of client's concern with the online redemptionWe have been in contact with her and she has mailed in her voucher rather than using the online process Her voucher was reinstated and is in process now If I can answer any further questions please feel free to contact me[redacted] Customer Service Manager [redacted] ext***

We are in receipt of clients complaint with the Revdex.com regarding the travel card provided to them did not work We contacted them and spoke with Mrs [redacted] and explained that it was a computer glitch and provided them with a new number to register They have since registered their card and put in their travel dates so no refund is due If you have any questions, please feel free to contact me Thank you, [redacted] Customer Service ManagerAssured Travel [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We are in receipt of Ms***'s complaint with the Revdex.com.We do not conduct timeshare presentations and the terms of the offer are clearly stated on the back of the voucher she received. She signed that she understandsthese terms (See attached)DOI on voucher from the
company that provided them with the voucher is 6/4/17.7/17/2017 We received voucher from client (see attached).7/19/We mailed the letter to client requesting they mail in their tax deposit within parameters of the offer days. The deadline was 8/9/2017.8/23/Client called and said she mailed in deposit on 8/14/and was advised that we have not received it. Also advised her if she had mailed it on that date it would have still been void as it was after the deadline of 8/9/17. She was advised the voucher is now void If you have any further questions, please feel free to contact me.*** ***Customer Service ManagerHoliday Travel of America*** *** ***Holiday

Hello,
We are in receipt of client's concern with the online redemptionWe have been in contact with her and she has mailed in her voucher rather than using the online process. Her voucher was reinstated and is in
process now. If I can answer any further questions please feel free to contact me.*** ***
Customer Service Manager
*** ext***

I was given a promotional trip for two to Honolulu for sitting through a Welk Resorts time share presentation (hours turned into 7) The trip was going to be handled by Fasttrack Pomotions, dba FTP Vacations In scheduling the trip, I was required to jump through more hoops than one can imagine, (days before or after any holiday, you depart on a Tuesday and return on a Thursday, etc.) I provided my initial set of dates and my $tax deposit for the trip They skipped right over the dates I provided, and assigned a separate set of dates Luckily, I was able to get through to a representative and was told this fact I otherwise would not have been notified My first trip dates were assigned for April My dates were constantly postponed by Fasttrack Promotions I would have to leave 2-messages that would never be returned In an attempt to confirm/lock in the dates, I was willing to add days and one more flight for my year old granddaughter I was given options with prices and dates (minimum of adding days and starting at $each person) however, when I asked for these options in writing, I was told they were not able to do so – so basically, I would have to make the decision of the amount of days, pricing and dates right then and there I was brushed off repeatedly and given no other option but to allow the dates to be changed They were changed from April to June to August When I called on July 13, to ascertain the status of the August dates, I was informed that once again, the date could not be confirmed and that I would have to reschedule, again, to October or after! At this point, I realized that this company would simply postpone the “free” promotional trip until they wore me down and I would have to cancel During the telephone call, Monica P, the Reservationist, flippantly said that she could just “cancel the trip and refund my deposit.” In the same breath, Monica offers me … for my “trouble and inconvenience”, a voucher for a 2-night stay in Lake Tahoe or Las Vegas Mind you, these were the other two location options offered along with the Honolulu trip I was initially “awarded” for the Welk Resort time share presentation This was said so indifferently, that I could only wonder if it was part of a course of business script by this company At this point it was clear that the trip was not and probably never going to be ‘confirmed’ and I should take this as a lesson learned, get my refund and walk away I advised Monica that they couldn’t even handle scheduling the Honolulu trip, how would they handle scheduling a trip to Lake Tahoe or Las Vegas? I further advised Monica that I had no trust in her company and to just end my refund

Hello,
We are in receipt of clients complaint with the Revdex.com.  We understand her concerns and that she feels she overpaid for her taxes however what she didn't take into consideration was that she is responsible for all taxes and fees associated with the flight.  European flights...

have very high taxes and fees.The taxes and fees for her trip to Paris from [redacted] were $1308.00 ($654.10 for 2 people).  The breakdown for taxes and fees are attached.  I have also attached the request form that she had sent in showing she is responsible for all taxes and fees which she had completed herself as well as all paperwork she completed and signed prior to completing her reservation.  The difference in cost between taxes (1308) and what she paid Assured Travel (1370) is due to a request for a specific flight.
I have left Ms. [redacted] a voice mail to contact me to explain all of this to her with no return call.   We have also sent all breakdowns to her via email.   If I can answer any questions, please feel free to contact me.
 
[redacted]
[redacted]
Assured Travel
[redacted]

After more research, although the client was charged correctly it appears that our supplier had made an error on  the ticketing price and is taking full responsibility.  They will be issuing the client  a refund of the difference she paid and what was ticketed.   This was in no way our error and our supplier has made good by the client. 
If you have any questions, please feel free to contact me.
[redacted]
[redacted]
Assured Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted Assured Travel 8 times in the last month about this matter either via email or phone(I have all of the dates and time of day if needed).   I have continually asked for a DETAILED breakdown of all the taxes, not just how much the total was.  They have failed to provide this information to me.  I have sent them a detailed breakdown from the airlines.  They have also contacted the airlines and the airlines sent them the same breakdown that I received which says that we only owe $276.20 in taxes.  I have a copy of this email as well.  I would like a refund from the amount they charged us for the taxes ($1370.00) and what we should have actually paid ($276.20). 
Regards,
[redacted]

Very disappointed. Was promised travel dates to Vegas. I selected 2 dates. One for September and one for October. Didn't get either travel dates. Was told to select dates for January and February and I did that. Now they say those dates are full and would I want to pick March or April. Here we go again. I requested my money back and they agreed to give me 2 hotel stays at my convenience. Now they want me to give them dates up front that I want to use the free hotel stays. Just another ripoff. This company should be banned from doing business in the USA. I am very disappointed. Would not recommend to anyone. Don't waste your time.

If you are considering buying a Holiday Passport vacation from Assured Travel, all I can say is DON'T DO IT. You WILL NOT get the hotel you requested, you will not get the $25 deposit back you have to put down when you request a hotel, and you will not get anyone to call you back.

After more research, although the client was charged correctly it appears that our supplier had made an error on  the ticketing price and is taking full responsibility.  They will be issuing the client  a refund of the difference she paid and what was ticketed.   This was in no way our error and our supplier has made good by the client. If you have any questions, please feel free to contact me.[redacted]Assured Travel

Hello,We are in receipt of client's concern with the online redemption. We have been in contact with her and she has mailed in her voucher rather than using the online process.   Her voucher was reinstated  and is in process now.  If I can answer any further questions please feel...

free to contact me.[redacted]Customer Service Manager[redacted] ext. [redacted]

Hello,We are in receipt of clients complaint with the Revdex.com.  We understand her concerns and that she feels she overpaid for her taxes however what she didn't take into consideration was that she is responsible for all taxes and fees associated with the flight.  European flights have very...

high taxes and fees.The taxes and fees for her trip to Paris from [redacted] were $1308.00 ($654.10 for 2 people).  The breakdown for taxes and fees are attached.  I have also attached the request form that she had sent in showing she is responsible for all taxes and fees which she had completed herself as well as all paperwork she completed and signed prior to completing her reservation.  The difference in cost between taxes (1308) and what she paid Assured Travel (1370) is due to a request for a specific flight.I have left Ms. [redacted] a voice mail to contact me to explain all of this to her with no return call.   We have also sent all breakdowns to her via email.   If I can answer any questions, please feel free to contact me. [redacted]Assured Travel[redacted]

We are in receipt of clients complaint with the Revdex.com regarding the travel card provided to them did not work.   We contacted them and spoke with Mrs. [redacted] and explained that it was a computer glitch and provided them with a new number to register.   They have since...

registered their card and put in their travel dates so no refund is due.  If you have any questions, please feel free to contact me.   Thank you,[redacted]Customer Service ManagerAssured Travel[redacted]

DO NOT give them your money. The program is not what is explained to you, they conveniently leave out very minor details that completely change the product you are buying. I travel a lot and every single thing I tried to do I could do by shopping around myself.
Within 7 hours of purchase, I KNEW I had bought a "pig in a poke" and called immediately.....I was assured, it was no problem, a credit would be issued, at the MOST within 3 days!!!!
Guess what, 11 days later!!!! no credit!!!!