Hi ***, Thank you for contacting us about the attached Customer Concern We regret that we have received such a complaint and that [redacted] had an unpleasant experience with our companyOur records indicate that this patient has Medicare insurance After speaking with *** [redacted] , I found that she received an explanation of benefits (EOB) from Medicare I explained to MsKhabgab that our records indicate that she currently has a zero balance We have a contract with Medicare and we do not bill the patient for any patient out of pocketWe are very sorry this patient had a reaction to her medication The Genesight test analyzes a patient’s DNA and helps their doctor get a better understanding of what medications will work best on the patient’s genetic makeup The GeneSight report is one piece of information that can be used to create an individualized treatment plan for patients Patients still must work with their health care provider to specific medication selectionsWe apologize for any inconvenience this has caused [redacted] and we appreciate having the matter brought to our attention Please do not hesitate to contact me if there are any questions or further concerns in regard to this matterThanks, JANET H***GeneSightCustomer Service Solution Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have talked to Janet and she has stated to me that my balance is clearI do find it ironic that they have no record of me contacting the twice but the issue is resolved and I thank you for your assistance Regards, [redacted] ***
Hi ***, Thank you for contacting us about the above-referenced Customer Concern We regret that we have received such a complaint and I have had the pleasure of speaking to [redacted] today about the complaint After reviewing the account, I see that we have not billed the patient yet He received an explanation of benefits from his insurance company and thought he would be responsible for the full cost of the test I have reassured him that he will be billed for the amount that was communicated to him prior to testing of $ [redacted] confirmed that his concerns have been resolved based on this informationPlease do not hesitate to contact me if there are any questions or further concerns in regard to this matterThanks, JANET H***GeneSightCustomer Service Solution Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hi ***, Thank you for contacting us about the attached Customer Concern We regret that we have received such a complaint and that [redacted] had an unpleasant experience with our companyOur records indicate that this patient has Medicare insurance After speaking with *** [redacted] , I found that she received an explanation of benefits (EOB) from Medicare I explained to MsKhabgab that our records indicate that she currently has a zero balance We have a contract with Medicare and we do not bill the patient for any patient out of pocketWe are very sorry this patient had a reaction to her medication The Genesight test analyzes a patient’s DNA and helps their doctor get a better understanding of what medications will work best on the patient’s genetic makeup The GeneSight report is one piece of information that can be used to create an individualized treatment plan for patients Patients still must work with their health care provider to specific medication selectionsWe apologize for any inconvenience this has caused [redacted] and we appreciate having the matter brought to our attention Please do not hesitate to contact me if there are any questions or further concerns in regard to this matterThanks, JANET H***GeneSightCustomer Service Solution Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have talked to Janet and she has stated to me that my balance is clearI do find it ironic that they have no record of me contacting the twice but the issue is resolved and I thank you for your assistance Regards, [redacted] ***
Hi ***, Thank you for contacting us about the above-referenced Customer Concern We regret that we have received such a complaint and I have had the pleasure of speaking to [redacted] today about the complaint After reviewing the account, I see that we have not billed the patient yet He received an explanation of benefits from his insurance company and thought he would be responsible for the full cost of the test I have reassured him that he will be billed for the amount that was communicated to him prior to testing of $ [redacted] confirmed that his concerns have been resolved based on this informationPlease do not hesitate to contact me if there are any questions or further concerns in regard to this matterThanks, JANET H***GeneSightCustomer Service Solution Specialist
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]