I received flowers dropped off at my residence today May 9, The flowers were of inferior qualityThree of the flowers in the arrangement were already past their prime and one of them was broken at arrivalI called the florist to tell them about it, and was accused sarcastically of being a 'floral expert' then hung up onI called again and was accused of trying to get flowers for freeI do not believe my family should have to pay for an inferior productThere was at no point an offer to replace the arrangementI was informed that the flowers would have to be returnedWhich I am happy to doIt's infortunate that whomever I spoke with was not willing to believe that an error on their part could be plausibleIt's also senseless and demeaning to accuse a new customer of complaining to receive free flowersA new arrangement with fresh flowers would have been more appropriateAlthough the drivers for this florist may be good according to the florist, the arrangement was not intactPlease note that the flowers were left on my front porch, uncovered and unprotectedI brought gem into my home as I saw the driver leaving our streetPerhaps this is a standard for this floristIt's quite sad that the florist was so unprofessional
In the handling of this matterAnd that my daughter's attempt at sending me a gift for Mother's Day was handled with such diffidence and arrogance
I received flowers dropped off at my residence today May 9, The flowers were of inferior qualityThree of the flowers in the arrangement were already past their prime and one of them was broken at arrivalI called the florist to tell them about it, and was accused sarcastically of being a 'floral expert' then hung up onI called again and was accused of trying to get flowers for freeI do not believe my family should have to pay for an inferior productThere was at no point an offer to replace the arrangementI was informed that the flowers would have to be returnedWhich I am happy to doIt's infortunate that whomever I spoke with was not willing to believe that an error on their part could be plausibleIt's also senseless and demeaning to accuse a new customer of complaining to receive free flowersA new arrangement with fresh flowers would have been more appropriateAlthough the drivers for this florist may be good according to the florist, the arrangement was not intactPlease note that the flowers were left on my front porch, uncovered and unprotectedI brought gem into my home as I saw the driver leaving our streetPerhaps this is a standard for this floristIt's quite sad that the florist was so unprofessional
In the handling of this matterAnd that my daughter's attempt at sending me a gift for Mother's Day was handled with such diffidence and arrogance