To whom it may concern,Astoria Cleaners has been serving the Astoria Community since 1997, I have owned & operated the Astoria Cleaners since 2013. We are not in the business of damaging people clothes or providing a bad customer experience. Plaintif [redacted] has been a...
customer of Astoria Cleaners from May [redacted], 2016 until her most recent order May [redacted] 2017. [redacted] loved the impeccable cleaning, quality of our pressing, packaging & friendly staff of Astoria Cleaners. When she would call the store for delivery she had a special relationship with our store manager Silvia. When I spoke to [redacted] regarding her garments she explained to me that my cleaners was the best & she loved our service & especially she loved my store manager etc etc I wanted to keep her as a customer & offered her a store credit. Posted in the store is a common policy in the dry-cleaning industry “not responsible for lost or damaged clothing No refunds store credit only". At no time ever has a member of my Staff, said to any one, ever, about a “plant being on premise”. Astoria Cleaners is a small drop store that is small, 800 square ft. upon walking in a customer can see front to back. My staff is trained to explain that our cleaning is performed by a couture cleaner & not sent to a low quality wholesaler (common to many cleaners in Astoria). We are not the cheapest but we are the best, not only from our finished product but also from our friendly & experience staff. Cleaning was done by www.worldclasscleaners.com The Owner of world cleaners was a personal friend of mine but had staffing issues & I discontinue service with them due to quality control issues & lack of consistency due to staffing issues they had. Since this issue with [redacted] Waltons damaged garments we now use new Couture cleaner that is equally as good if not better with no issues since.Astoria Cleaners has a very low error margin. This is because we have many controls in place & garments are thoroughly inspected @ multiple points in processing from receiving & tagging to sorting, pre & post cleaning pressing & packing. I have seen on average 1-2 garments a year damaged in cleaning… some times a seam will open in the wash or perhaps a shirt could get damaged on a shirt unit etc… [redacted]s had a four garments that received slight discoloration, 2 of the 4 garments were fully corrected with not issue or trace of discoloration. The only 2 garments that could not be corrected was her Haute Hippe Beige Pants & Elizabeth J[redacted] beige blazer (made in china). Her blazer she explained to me was 3 years old & has no receipt. Please see the photos enclosed that have been digitally marked in red to show the garments stated as returned slightly discoloredThe Blazer size 8 & the pants size 8, a large size & evident in the photo the garments are large & by no means have they shrunk upon our returning them to her.I sincerely apologized to the plaintiff & explained its standard reimbursement from the National Cleaners association that a cleaner commonly would pay 10 times the cost of the cleaning for damaged garments that were new. In the plaintiffs case 2 garments were returned with slight dark discoloration not very visible on garments that were over 3 years OLD. 6.25 cleaning cost on the pants & 8.95 on the blazer Total $15.20 ten times the cost of that cleaning would be $152.00 store credit. The Plaintiff also has an unpaid balance of $106.60 that was not charged to her card that we have on file as we were trying to give her a store credit… please see the enclosed photos. If we deducted the cost of the cleaning on the 2 garments with slight/ barely visible hues of discoloration that would bring the unpaid balance to $91.40Customer credit of $152 Minus the Customers unpaid balance would be a store credit of $60.60 I would be happy to issue.
To whom it may concern,Astoria Cleaners has been serving the Astoria Community since 1997, I have owned & operated the Astoria Cleaners since 2013. We are not in the business of damaging people clothes or providing a bad customer experience. Plaintif [redacted] has been a...
customer of Astoria Cleaners from May [redacted], 2016 until her most recent order May [redacted] 2017. [redacted] loved the impeccable cleaning, quality of our pressing, packaging & friendly staff of Astoria Cleaners. When she would call the store for delivery she had a special relationship with our store manager Silvia. When I spoke to [redacted] regarding her garments she explained to me that my cleaners was the best & she loved our service & especially she loved my store manager etc etc I wanted to keep her as a customer & offered her a store credit. Posted in the store is a common policy in the dry-cleaning industry “not responsible for lost or damaged clothing No refunds store credit only". At no time ever has a member of my Staff, said to any one, ever, about a “plant being on premise”. Astoria Cleaners is a small drop store that is small, 800 square ft. upon walking in a customer can see front to back. My staff is trained to explain that our cleaning is performed by a couture cleaner & not sent to a low quality wholesaler (common to many cleaners in Astoria). We are not the cheapest but we are the best, not only from our finished product but also from our friendly & experience staff. Cleaning was done by www.worldclasscleaners.com The Owner of world cleaners was a personal friend of mine but had staffing issues & I discontinue service with them due to quality control issues & lack of consistency due to staffing issues they had. Since this issue with [redacted] Waltons damaged garments we now use new Couture cleaner that is equally as good if not better with no issues since.Astoria Cleaners has a very low error margin. This is because we have many controls in place & garments are thoroughly inspected @ multiple points in processing from receiving & tagging to sorting, pre & post cleaning pressing & packing. I have seen on average 1-2 garments a year damaged in cleaning… some times a seam will open in the wash or perhaps a shirt could get damaged on a shirt unit etc… [redacted]s had a four garments that received slight discoloration, 2 of the 4 garments were fully corrected with not issue or trace of discoloration. The only 2 garments that could not be corrected was her Haute Hippe Beige Pants & Elizabeth J[redacted] beige blazer (made in china). Her blazer she explained to me was 3 years old & has no receipt. Please see the photos enclosed that have been digitally marked in red to show the garments stated as returned slightly discoloredThe Blazer size 8 & the pants size 8, a large size & evident in the photo the garments are large & by no means have they shrunk upon our returning them to her.I sincerely apologized to the plaintiff & explained its standard reimbursement from the National Cleaners association that a cleaner commonly would pay 10 times the cost of the cleaning for damaged garments that were new. In the plaintiffs case 2 garments were returned with slight dark discoloration not very visible on garments that were over 3 years OLD. 6.25 cleaning cost on the pants & 8.95 on the blazer Total $15.20 ten times the cost of that cleaning would be $152.00 store credit. The Plaintiff also has an unpaid balance of $106.60 that was not charged to her card that we have on file as we were trying to give her a store credit… please see the enclosed photos. If we deducted the cost of the cleaning on the 2 garments with slight/ barely visible hues of discoloration that would bring the unpaid balance to $91.40Customer credit of $152 Minus the Customers unpaid balance would be a store credit of $60.60 I would be happy to issue.