Astoria Laser Clinic & Med Spa

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I don't trust Astoria owner to issue the refund if I cancel the claim with my credit card company. I have received the credit for refund by credit card company as of today. Hence I do not seek to get refund from Astoria. However, my complain still withstand with this company.
I have attached supporting documents and reason why: 1)  Attached the email that I have sent on 28MAR2016  here where Astoria did not received for  cancellation request and refund request. Astoria never responded to and deny receiving it. 2) The Heath History Form for Treatment is not same as "Company Refund Policy" and you have altered the original form  and handwritten "Refund policy" on the forms after I signed. 3) The receipt agreement is payment agreement which is typical for all credit card company stating "I agree to pay above total amount according to card issuer agreement (Merchant agreement if credit voucher)" and this is not refund policy. I only signed the part where it is pay due if service is received or exchanged.   I have canceled all so why am I still charged? Luise did not even offered me if I would like to use this amount as store credit and do other treatments-- I would have considered if she was more business minded person to get clients. She has not even considered offered this to me. 4) I have asked for refund and cancellation for at lease 3 times over the email and verbally as well prior to filing complain. As you have stated on your response, you only handed me those paper and did not verbally advised me of the policy until 29MAR2016.  Isn't it usually normal for a business to verbally advise the client prior to scheduling appointments or prior to making payments?  This "No refund" policy  is not even posted on the Astoria Spa website. 
Additionally, I find the following practice  unethical and I am wiling to share this since the business owner Luise, has open door policy and welcomes suggestions as she posted on Yelp: 1) Post the "No refund Policy" on website and on the front entrance and all documents clearly separated from the Heath History consultation form -- Verbally inform this and get understand statement separately from the potential clients 2) Delete the unauthorized  used of one of your terminated employee's photo as example of the work done at this spa-- She did not even consent to use of her photo and no authorization was given by her as you say to me-- The owner lied to gain business 3) The marketing data of result is different than what FDA clearance to use the equipment.  The business shall make it mandatory to provide this 510(K) summary of Safety and Effectiveness letter to potential client FYI, I have not received any treatments from anywhere. I actually did find that Astoria is best of its price for its value they are offering when they are compared to their competitors of the same services. However, I am disappointing at how the business owner is handling the operation of the service that may potentially losing  many clients. I suggest for the owner to stay off the firm hands of the Spa and let the staffs to grow and treat customers with respect.  If the business wants my business,  they will need to earn it without feeling completely cheated by the business. 
Best regards,
[redacted]

Date: Tue, Apr 12, 2016 at 3:29 PMSubject: ID # [redacted] Astoria Laser ClinicTo: [redacted]@myRevdex.com.orgID #: [redacted]Since [redacted] disputed the amount of $2,247.00 with her credit card company, we will not fight the dispute. Even though legally we could, but at this time we do not wish to continue to have her as a client.As a reputable business in this area, it is very important to us that we have a great relationship with our clients and we do not wish to have anyone who does not feel that we are not the right fit for them. We do believe that the business/client relationship has to be mutually beneficial and satisfying to both parties.Thank you, Luise E[redacted].Astoria Laser Clinic & Med Spa2106-B Gallows RoadVienna, VA 22182Tel. ###-###-####AstoriaLaserClinic.com

ID # [redacted]Dear Representative of Revdex.com,We did not receive an e-mail message from [redacted] on Monday March 28". She called us on Tuesday March 29" saying that she found another Facility which is charging her even less, requesting a Refund of her amount paid of $2,247.00. She already scheduled...

four appointments with us on four different days starting with April 13".When she visited us to purchase treatments on March 23, 2016, [redacted] did all her research and made her decision based on receiving a $1,498.00 discount if she pre-paid for services the amount of $2,247.00. We do have a strict no refund policy which she was aware of. She signed an Intake form advising her of our no refund policy of pre-paid packages, she signed a credit card receipt advising her of our no refund policy of pre-paid packages and on the itemized receipt we have the no refund policy for pre-paid packages printed, which was handed to her at check out. All of these 4 copies are all enclosed including her treatment sales.When [redacted] called on Tuesday March 29", we e-mailed all of these documents and verbally advised her of our policy. Right away we were told by her that she cannot wait to take this further and that she will dispute the amount of $2,247.00 with her credit card company. We do not wish to continue to have her as a client and are willing to return the funds, however since she responded right away by saying that she would dispute the charges with her credit card company, we cannot give her a refund at this time until we know for certain that she did not do so, otherwise we will lose the amount of $2,247.00two times.As a reputable business in this area, it is very important to us that we have a great relationship with our clients and we do not wish to have anyone who does not feel that we are not the right fit for them. We do believe that the business/client relationship has to be mutually beneficial and satisfying to both parties.Please find the 4 enclosed documents with this letter.SincerelyLuise E, Business Manager