Astoria Laundry Depot

Review: I took 2 dresses to Astoria Laundry one month ago. I returned and paid for them to be laundered on July [redacted]. The next morning when I was getting ready for work, I realized that I was not able to wear one of my dresses because the breast cups had been destroyed, twisted, and were shrunk. The second dress did not have a problem, so I was able to wear it to work. That night when I came home, I took the dress over to Astoria Laundry and explained to the employee and the manager that the dress was damaged and I could no longer wear it. I asked how they would like to proceed with repairing or refunding me for the dress (I had spoke to the employer, [redacted], and the employee, [redacted]), and they had apologized and offered to take it to their tailor, free of charge, to fix. At this point, additionally, I had not yet requested a refund of cost of having the dress laundered. Four days later, I returned for the dress. I was told that their tailor had told them he didn't know what to do, and the dress was not repaired. I informed them I could not wear the dress, and asked how we should proceed. The owner, [redacted], had asked for more time to take the dress to a tailor. I agreed, and was thanked for my patience. 5 days later I returned for the dress, which was rolled up into a ball in the corner of the store. The breast cups were no longer twisted, but the were flattened out, had no form, had completely shrunk, and destroyed the integrity of the dress, a $118 blue and white polka dot Betsey Johnson dress with a sweetheart top. At this point, 2 weeks after I had brought the dress to the dry cleaners, I asked how they would like to proceed, and that I found it very disheartening that my dress was rolled up in a ball and thrown in the corner of the room like trash. The manager, [redacted], both agreed that I would rather have that one fixed that deal with having to have it replaced. I was asked for one more (a third) chance to fix the dress, which would be brought to another tailor, and [redacted] verbally promised to replace the dress if it could not be repaired. This was on a Thursday, he said he would have it back by Monday. I told him I would return Tuesday and give him an extra day to make sure the tailor didn't feel rushed. When I came back for the dress that Tuesday, the employee, [redacted], was there. The dress was on the rack. The cups had been replaced. They unfortunately were replaced with an extremely poor quality, uncomfortable material, which was 4 times thicker than the original breast cups. [redacted] was not here this time, just the employee, [redacted]. I told him the cups were ruined, and when I looked at the was the dress was opened, it was stitched extremely poorly (to the point where it would have been entirely undone and the next dry cleaning. I had told [redacted] that this can't be worn, he had replied that he doesn't see what was wrong with it. I told him at this point I need a replacement by Saturday, the [redacted] and the dress could be thrown out. He asked for one more chance to fix it. I responded politely at this point that I don't know how many other customers would give a dry cleaner 3 weeks and 3 chances to take a dress to 2 different tailors to fix. I reminded him his employers guarantee to replace the dress, could it not be fixed, and went one step further to search on my phone for a link for the dress to email it to them. The link for the replacement sold them Betsey Johnson dress through another retailer, and I told him at the top of the page was a coupon for 15% off, so in total he could replace the dress for half the cost of what it sold for. He again asked for one more change, and I told him no more and that I will be back Saturday, 8/**. I returned 8/**. The dress was on a hanger, but it was the original one. I asked where the new one was, [redacted] said that he called his boss and his boss over the phone had told him the dress was fine and it would not be replaced. At this point I asked for a refund for the cost to have the dress dry cleaned, and asked for him to call his boss. He told me his boss was on vacation, and when I asked him for the store information and his boss's name (so I could have his surname), he told me he wasn't allowed to say. He was laughing, extremely rude, told my (verbatim), 'Destroyed stitching is the stupidest thing I've ever heard. The dress is fine." And after I had asked if he needed to take pictures for his records, he told me to stop talking to him.Desired Settlement: The only thing I want is a replacement for my ruined dress that I only wore once. I emailed them a site where they could purchase a replacement for half the price I paid for the dress. I don't mind from where they get an exact replacement of the blue and white polka dot Betsey Johnson halter top dress with the sweetheart top (size 10), I just want it replaced as promised.

Consumer

Response:

At this time, I have not been contacted by Astoria Laundry regarding complaint ID [redacted].

Sincerely,

Review: The business, run by Telly K[redacted], picked up my laundry for wash and fold service to be returned the next day. The laundry was delivered the following day. Upon putting the laundry away, I noticed that some of the clothes were either severely shrunken or extremely stretched out. To be sure, I was perplexed, as I instructed the clothes to be laundered in cold water and dried on low heat. Nonetheless, at least half of my clothes from a 31-pound load were damaged, and I can provide pictorial proof of such.

I called the business to seek a resolution, and Mr. K[redacted] answered the phone. He merely told me that what I was claiming could not possibly be true, despite my evidence. Finally, Mr. K[redacted] offered to pick the clothing back up and fix the issues and someone was promptly sent to my residence. Mr. K[redacted] then told me that the clothes would be delivered the following day between 5 and 10 p.m.

The next day, however, I stayed at home throughout that lengthy delivery window and no one from the business returned with my clothes. When I called to inquire the following day, a woman who did not identify herself answered the phone, told me that she was the one who initially washed my clothes and that she could not possibly have damaged them. Consequently, upon my clothes being returned to the business, the business simply re-washed them, which in no way would fix the shrunken and stretched out nature of the clothing. At that point, I asked to speak to a manager, who is Mr. K[redacted], and I was told I would receive a call from him after 3 p.m. that day.

Mr. K[redacted] never called me. When I tried following up again, another employee told me Mr. K[redacted] was gone for the holidays and was not present at the business. However, Mr. K[redacted] was not gone for the holidays, and Delivery.com, where I booked the service initially, verified that he was not on vacation and that he was simply ignoring and refusing to return my calls. Eventually, the clothes were returned to me still damaged.Desired Settlement: The business irreparably damaged around $300 of my clothing, and Mr. K[redacted] is acting with extreme unprofessionalism by refusing to return my calls and by having his employees lie to me that he is on vacation. Since Mr. K[redacted] has no intention on being reasonable or fixing my clothes, I want a monetary amount to reimburse me for the clothes that he and his employees damaged.

Due to the website restrictions, I will provide one example; if more are requested, please contact me.

Consumer

Response:

At this time, I have not been contacted by Astoria Laundry regarding complaint ID [redacted].Sincerely,