Astoria Sports Complex

Review: As a gym, Astoria Sports Complex (ASC) should be well-ventilated and AIR CONDITIONED upon opening - not an hour or two after it opens. Especially in this current heat wave, the gym should be well under what presently may be over 80 or even 85 degrees with humidity all around. Some of the daily clients, including myself, have been unable to perform our usual workout routines due to the unacceptable temperature. We might as well run outside, which is cooler than the gym in the morning. I've already approached time and time again the employees to resolve the issue, such as by installing a timer with the air conditioner. If we're going to pay for its services, ASC should be required to do exactly that and service us in appropriate temperature.Desired Settlement: to have Astoria Sports Complex make sure to have its facility at an acceptable temperature and level of humidity during its entire hours of operations - meaning when it opens at 6 a.m. weekdays, it should already be cool enough to work out in

Business

Response:

Dear [redacted], in response to your letter dated July **, 2013.

We want to thank the person writing the statement, because we take the utmost importance to a concern that a member or a guest has.

First of all we do not have our A/C on timers, we have the most modern thermostats that were supplied to us as a large consumer of electricity by [redacted].

Please be aware in the summer [redacted] has the ability via these new modem thermostats to reduce our

AIC without our knowledge.

This could have been the case when [redacted] noticed the difference in temperature.

As for the standing fans, they were asked to be removed due to many members complaining that they did not like the air flow into their, face or body especially when they are sweating.

As you can see, not everyone can agree when we address a members or guests concern.

Please convey to [redacted] that we will do what ever is humanly possible to address any issues that effect any of our members or guests, because we care about them and our 21 year reputation proves it.

Please note that this is a family owned and operated business, where an owner is most of the time on the premises and can address a complaint on the spot, or a member can call me directly and I can assure you the caller will receive the attention it wants, immediately if not sooner.

Sincerely yours,

President, CEO

PS I was just informed by the plant manager that our A/C will be turned on before the gym opens. (using the new modem thermostats)

Review: Hello, During the summer months it is very hot/humid outside. The gym in the morning currently has no air conditioning. To my understanding, the a/c is working since I do not see signs posted around the gym indicating otherwise. I was informed that the a/c is on a "timer" and turns on prior to the gym opening at 6am however, I find this impossible to believe becuase it is very hot (no air circulating) when I arrive at 6am. I notice the a/c begins circulating around 7:30am as I'm walking out . My peers have called and complained with personelle of the gym yet there has been no resolution to this matter. Last year, there was a fan by the treadmills and this helped elevate tremendously the heat until the a/c fully circulated through out the gym. This is fan is presently in the areobics rm, not being utilized by anyone in the am since areobic classes begin around 9/10am.Desired Settlement: Please turn on the air conditioner earlier if in fact it is on a timer. If not, would you please allow for the members to utilize the fan in the treadmill section until the a/c circulates through out the gym. It is impossible to have an enjoyable workout without a/c. This is a great gym and I would hate for it to change simply for an issue which can be fixed easily. The staff is great, the machines are great. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

The air conditioner was circulating through out the gym this am upon arriving at 6am. Thank you

Sincerely,