Astoria Veterinary Group

At this time, I have been contacted directly by Astoria Veterinary Group? regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]I did not hear from Astoria Veterinary group and the issue was not resolved.I think they owe me money[redacted] ***? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Here is our official response (which I had submitted to your website back in September)"We are happy to reimburse the complainant the $that she requestedIt is unfortunate that she did not feel comfortable bringing her pet here, but trust is the most important aspect of a veterinarian-client relationshipWe understand her concerns and are happy to send a copy of her dog's records to whichever veterinarian she choosesThe manager will contact her once to reimburse the $124; if he can not get ahold of her, she can try contacting him in the futureThe manager will not discuss the case more on the phone; if she wishes to discuss it more, we will use the mediator"The manager contacted [redacted] to give her the reimbursement on September **, She did not answer her phone or return our call after we left a message.We will not contact [redacted] again, but we are happy to provide her with a reimbursementWe will work through you to provide the reimbursement.Once again, if you don't get a response from us via email, the phone is the best way to contact the manager (Sorel).Sincerely,Caitlin F [redacted] , DVM

At this time, I have been contacted directly by Astoria Veterinary Group regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]I did not hear from Astoria Veterinary group and the issue was not resolved.I think they owe me money.***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Here is our official response (which I had submitted to your website back in September)"We are happy to reimburse the complainant the $that she requestedIt is unfortunate that she did not feel comfortable bringing her pet here, but trust is the most important aspect of a veterinarian-client relationshipWe understand her concerns and are happy to send a copy of her dog's records to whichever veterinarian she choosesThe manager will contact her once to reimburse the $124; if he can not get ahold of her, she can try contacting him in the futureThe manager will not discuss the case more on the phone; if she wishes to discuss it more, we will use the mediator"The manager contacted *** *** to give her the reimbursement on September **, She did not answer her phone or return our call after we left a message.We will not contact *** *** again, but we are happy to provide her with a reimbursementWe will work through you to provide the reimbursement.Once again, if you don't get a response from us via email, the phone is the best way to contact the manager (Sorel).Sincerely,Caitlin F*, DVM