Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Although most of ***' response is correct, it still does account for the main issues.We were not invoiced until days after pickup which is unacceptable considering our shipment could not be sent until payment was madeThis delayed payment as we moved on 3/and did not have access to US banks until later in the weekI also find it hard to believe that it took days for payment to clear on his end and I would like to see proof of that as I show the money transferred on Monday March, 9thIf an invoice was provided upon pickup, the payment would have been made immediately and the shipment would have made the [redacted] carrierLet's put that disagreement and everything leading up to the date payment cleared to the sidePer the quote, the estimated delivery time is 8-weeksThe fact that is it going to be weeks, best case **enario, for delivery does not fall within reason even with the "estimate" language** [redacted] points out that he offered expedited delivery, which we passed on due to the fact that even on the later end of the estimate, we would have been fine due to temporary accommodationsIf ** [redacted] had told me weeks was possible without a significant unforeseen event, I would have went for the expedited delivery or more likely a different company that could deliver in the quoted time frame without charging a premium for expedited delivery** [redacted] also keeps referencing the 6/arrival in SydneyWhat he fails to share is that we paid for the premium door-to-door delivery and the local delivery service here in Sydney said to expect final delivery days after arrival in portThat makes final delivery on 6/I agree with ** [redacted] that 13-weeks is acceptable given the unpredictability of overseas shipments, but weeks is beyond an acceptable range and well beyond the 8-week estimateEspecially when there were steps that could have been made such as faster invoicing and changing ports to ensure on time delivery.If ** [redacted] was truly committed to delivery within the quoted time frame and customer satisfaction, he would have transported the shipment back to NY for an earlier shipment after learning that the [redacted] shipment was fullInstead, he let it sit in port for nearly a monthIf ** [redacted] had done this, the shipment more than likely would have fallen within the estimated time frame of delivery or at least within reason of the "estimate"Unfortunately, it appears that ** [redacted] was more concerned with his profit margin than doing what is in the customers best interest and complying with the delivery contract.Due to these inconsistencies and failure to uphold their end of the contract, I would like to be reimbursed a reasonable amount to compensate for the need to rent necessary household itemsAstro International needs to take responsibility and be held accountable for a clear breach of contract.Thank you for your time and assistance with this matter Regards, [redacted]
I have attached a copy of our shipping agreement, the original rate request from the client and a copy of the actual inventory Regarding the transit time, we had noted on the shipping agreement that the transit time is approximately 8-weeks and we also noted that we can provide an expedited service if a faster transit time is required On February 11th, prior to the pick up, Mrs [redacted] emailed me to ask how long it will take to get the shipment to Australia using the non-expedited service I checked with a consolidator that I use out of New York, and they were loading a container on February 25th I informed Mr [redacted] that if we could pick up by February 18th, we could get it loaded into this consolidation container which would arrive approximately April 24th in Sydney The next time I heard back from Mrs [redacted] was Feb20th asking if we could pick up on February 25th At that point, we would miss the consolidation container loading on February 25th Also, please note that our shipping agreement states that payment is required in full prior to the shipment's departure We emailed our invoice on March 4th and did not receive confirmation from our bank that the funds had posted until late afternoon on Friday March 13th I checked the sailing schedules both out of New York and Charleston and it appeared we could get the shipment loaded faster from Charleston so we sent out the shipment by truck to our consolidator on March 17th (noting that March 14-was the weekend and we were closed)The shipment arrived on March 19th at our consolidator but we were informed by the consolidator that their next consolidation container was full and we would have to wait for the following container to load The shipment finally loaded on April 15th and is scheduled to arrive in Sydney on June 15th With regards to the additional cost versus our original quotation, I refer to the original request attached Mr [redacted] specified that he would have large boxes, medium boxes and a few suit cases Based on the information provided, we estimated the shipment would be cubftand we gave him a price of $1,($per cubft.) excluding any packing If you look at the attached inventory, we ended up with pieces including several pieces of furniture that we packed for the client The final volume of his shipment was cubftand we charged him $5,($per cubft.)To review, we gave the client an estimated transit time of approximately 8-weeks and it is taking about 13-weeks which I feel is not unreasonable given all the circumstances and the uncertainties of ocean freight transportationThe additional cost for the client's shipment was due to the fact the he added a significant amount from what he originally told us
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Although most of **. [redacted]' response is correct, it still does account for the main issues.We were not invoiced until 7 days after pickup which is unacceptable considering our shipment could not be sent until payment was made. This delayed payment as we moved on 3/2 and did not have access to US banks until later in the week. I also find it hard to believe that it took 7 days for payment to clear on his end and I would like to see proof of that as I show the money transferred on Monday March, 9th. If an invoice was provided upon pickup, the payment would have been made immediately and the shipment would have made the ** carrier. Let's put that disagreement and everything leading up to the date payment cleared to the side. Per the quote, the estimated delivery time is 8-12 weeks. The fact that is it going to be 16 weeks, best case **enario, for delivery does not fall within reason even with the "estimate" language. **. [redacted] points out that he offered expedited delivery, which we passed on due to the fact that even on the later end of the estimate, we would have been fine due to temporary accommodations. If **. [redacted] had told me 16 weeks was possible without a significant unforeseen event, I would have went for the expedited delivery or more likely a different company that could deliver in the quoted time frame without charging a premium for expedited delivery. **. [redacted] also keeps referencing the 6/15 arrival in Sydney. What he fails to share is that we paid for the premium door-to-door delivery and the local delivery service here in Sydney said to expect final delivery 10 days after arrival in port. That makes final delivery on 6/25. I agree with **. [redacted] that 13-14 weeks is acceptable given the unpredictability of overseas shipments, but 16 weeks is beyond an acceptable range and well beyond the 8-12 week estimate. Especially when there were steps that could have been made such as faster invoicing and changing ports to ensure on time delivery.If **. [redacted] was truly committed to delivery within the quoted time frame and customer satisfaction, he would have transported the shipment back to NY for an earlier shipment after learning that the ** shipment was full. Instead, he let it sit in port for nearly a month. If **. [redacted] had done this, the shipment more than likely would have fallen within the estimated time frame of delivery or at least within reason of the "estimate". Unfortunately, it appears that **. [redacted] was more concerned with his profit margin than doing what is in the customers best interest and complying with the delivery contract.Due to these inconsistencies and failure to uphold their end of the contract, I would like to be reimbursed a reasonable amount to compensate for the need to rent necessary household items. Astro International needs to take responsibility and be held accountable for a clear breach of contract.Thank you for your time and assistance with this matter.
Regards,
[redacted]
I have attached a copy of our shipping agreement, the original rate request from the client and a copy of the actual inventory. Regarding the transit time, we had noted on the shipping agreement that the transit time is approximately 8-12 weeks and we also noted that we can provide an...
expedited service if a faster transit time is required. On February 11th, prior to the pick up, Mrs. [redacted] emailed me to ask how long it will take to get the shipment to Australia using the non-expedited service. I checked with a consolidator that I use out of New York, and they were loading a container on February 25th. I informed Mr. [redacted] that if we could pick up by February 18th, we could get it loaded into this consolidation container which would arrive approximately April 24th in Sydney. The next time I heard back from Mrs. [redacted] was Feb. 20th asking if we could pick up on February 25th. At that point, we would miss the consolidation container loading on February 25th. Also, please note that our shipping agreement states that payment is required in full prior to the shipment's departure. We emailed our invoice on March 4th and did not receive confirmation from our bank that the funds had posted until late afternoon on Friday March 13th. I checked the sailing schedules both out of New York and Charleston and it appeared we could get the shipment loaded faster from Charleston so we sent out the shipment by truck to our consolidator on March 17th (noting that March 14-15 was the weekend and we were closed). The shipment arrived on March 19th at our consolidator but we were informed by the consolidator that their next consolidation container was full and we would have to wait for the following container to load. The shipment finally loaded on April 15th and is scheduled to arrive in Sydney on June 15th. With regards to the additional cost versus our original quotation, I refer to the original request attached. Mr. [redacted] specified that he would have 15 large boxes, 3 medium boxes and a few suit cases. Based on the information provided, we estimated the shipment would be 120 cub. ft. and we gave him a price of $1,705.00 ($14.20 per cub. ft.) excluding any packing. If you look at the attached inventory, we ended up with 44 pieces including several pieces of furniture that we packed for the client. The final volume of his shipment was 418 cub. ft. and we charged him $5,250.00 ($12.55 per cub. ft.). To review, we gave the client an estimated transit time of approximately 8-12 weeks and it is taking about 13-14 weeks which I feel is not unreasonable given all the circumstances and the uncertainties of ocean freight transportation. The additional cost for the client's shipment was due to the fact the he added a significant amount from what he originally told us.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Although most of ***' response is correct, it still does account for the main issues.We were not invoiced until days after pickup which is unacceptable considering our shipment could not be sent until payment was madeThis delayed payment as we moved on 3/and did not have access to US banks until later in the weekI also find it hard to believe that it took days for payment to clear on his end and I would like to see proof of that as I show the money transferred on Monday March, 9thIf an invoice was provided upon pickup, the payment would have been made immediately and the shipment would have made the [redacted] carrierLet's put that disagreement and everything leading up to the date payment cleared to the sidePer the quote, the estimated delivery time is 8-weeksThe fact that is it going to be weeks, best case **enario, for delivery does not fall within reason even with the "estimate" language** [redacted] points out that he offered expedited delivery, which we passed on due to the fact that even on the later end of the estimate, we would have been fine due to temporary accommodationsIf ** [redacted] had told me weeks was possible without a significant unforeseen event, I would have went for the expedited delivery or more likely a different company that could deliver in the quoted time frame without charging a premium for expedited delivery** [redacted] also keeps referencing the 6/arrival in SydneyWhat he fails to share is that we paid for the premium door-to-door delivery and the local delivery service here in Sydney said to expect final delivery days after arrival in portThat makes final delivery on 6/I agree with ** [redacted] that 13-weeks is acceptable given the unpredictability of overseas shipments, but weeks is beyond an acceptable range and well beyond the 8-week estimateEspecially when there were steps that could have been made such as faster invoicing and changing ports to ensure on time delivery.If ** [redacted] was truly committed to delivery within the quoted time frame and customer satisfaction, he would have transported the shipment back to NY for an earlier shipment after learning that the [redacted] shipment was fullInstead, he let it sit in port for nearly a monthIf ** [redacted] had done this, the shipment more than likely would have fallen within the estimated time frame of delivery or at least within reason of the "estimate"Unfortunately, it appears that ** [redacted] was more concerned with his profit margin than doing what is in the customers best interest and complying with the delivery contract.Due to these inconsistencies and failure to uphold their end of the contract, I would like to be reimbursed a reasonable amount to compensate for the need to rent necessary household itemsAstro International needs to take responsibility and be held accountable for a clear breach of contract.Thank you for your time and assistance with this matter Regards, [redacted]
I have attached a copy of our shipping agreement, the original rate request from the client and a copy of the actual inventory Regarding the transit time, we had noted on the shipping agreement that the transit time is approximately 8-weeks and we also noted that we can provide an expedited service if a faster transit time is required On February 11th, prior to the pick up, Mrs [redacted] emailed me to ask how long it will take to get the shipment to Australia using the non-expedited service I checked with a consolidator that I use out of New York, and they were loading a container on February 25th I informed Mr [redacted] that if we could pick up by February 18th, we could get it loaded into this consolidation container which would arrive approximately April 24th in Sydney The next time I heard back from Mrs [redacted] was Feb20th asking if we could pick up on February 25th At that point, we would miss the consolidation container loading on February 25th Also, please note that our shipping agreement states that payment is required in full prior to the shipment's departure We emailed our invoice on March 4th and did not receive confirmation from our bank that the funds had posted until late afternoon on Friday March 13th I checked the sailing schedules both out of New York and Charleston and it appeared we could get the shipment loaded faster from Charleston so we sent out the shipment by truck to our consolidator on March 17th (noting that March 14-was the weekend and we were closed)The shipment arrived on March 19th at our consolidator but we were informed by the consolidator that their next consolidation container was full and we would have to wait for the following container to load The shipment finally loaded on April 15th and is scheduled to arrive in Sydney on June 15th With regards to the additional cost versus our original quotation, I refer to the original request attached Mr [redacted] specified that he would have large boxes, medium boxes and a few suit cases Based on the information provided, we estimated the shipment would be cubftand we gave him a price of $1,($per cubft.) excluding any packing If you look at the attached inventory, we ended up with pieces including several pieces of furniture that we packed for the client The final volume of his shipment was cubftand we charged him $5,($per cubft.)To review, we gave the client an estimated transit time of approximately 8-weeks and it is taking about 13-weeks which I feel is not unreasonable given all the circumstances and the uncertainties of ocean freight transportationThe additional cost for the client's shipment was due to the fact the he added a significant amount from what he originally told us
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Although most of **. [redacted]' response is correct, it still does account for the main issues.We were not invoiced until 7 days after pickup which is unacceptable considering our shipment could not be sent until payment was made. This delayed payment as we moved on 3/2 and did not have access to US banks until later in the week. I also find it hard to believe that it took 7 days for payment to clear on his end and I would like to see proof of that as I show the money transferred on Monday March, 9th. If an invoice was provided upon pickup, the payment would have been made immediately and the shipment would have made the ** carrier. Let's put that disagreement and everything leading up to the date payment cleared to the side. Per the quote, the estimated delivery time is 8-12 weeks. The fact that is it going to be 16 weeks, best case **enario, for delivery does not fall within reason even with the "estimate" language. **. [redacted] points out that he offered expedited delivery, which we passed on due to the fact that even on the later end of the estimate, we would have been fine due to temporary accommodations. If **. [redacted] had told me 16 weeks was possible without a significant unforeseen event, I would have went for the expedited delivery or more likely a different company that could deliver in the quoted time frame without charging a premium for expedited delivery. **. [redacted] also keeps referencing the 6/15 arrival in Sydney. What he fails to share is that we paid for the premium door-to-door delivery and the local delivery service here in Sydney said to expect final delivery 10 days after arrival in port. That makes final delivery on 6/25. I agree with **. [redacted] that 13-14 weeks is acceptable given the unpredictability of overseas shipments, but 16 weeks is beyond an acceptable range and well beyond the 8-12 week estimate. Especially when there were steps that could have been made such as faster invoicing and changing ports to ensure on time delivery.If **. [redacted] was truly committed to delivery within the quoted time frame and customer satisfaction, he would have transported the shipment back to NY for an earlier shipment after learning that the ** shipment was full. Instead, he let it sit in port for nearly a month. If **. [redacted] had done this, the shipment more than likely would have fallen within the estimated time frame of delivery or at least within reason of the "estimate". Unfortunately, it appears that **. [redacted] was more concerned with his profit margin than doing what is in the customers best interest and complying with the delivery contract.Due to these inconsistencies and failure to uphold their end of the contract, I would like to be reimbursed a reasonable amount to compensate for the need to rent necessary household items. Astro International needs to take responsibility and be held accountable for a clear breach of contract.Thank you for your time and assistance with this matter.
Regards,
[redacted]
I have attached a copy of our shipping agreement, the original rate request from the client and a copy of the actual inventory. Regarding the transit time, we had noted on the shipping agreement that the transit time is approximately 8-12 weeks and we also noted that we can provide an...
expedited service if a faster transit time is required. On February 11th, prior to the pick up, Mrs. [redacted] emailed me to ask how long it will take to get the shipment to Australia using the non-expedited service. I checked with a consolidator that I use out of New York, and they were loading a container on February 25th. I informed Mr. [redacted] that if we could pick up by February 18th, we could get it loaded into this consolidation container which would arrive approximately April 24th in Sydney. The next time I heard back from Mrs. [redacted] was Feb. 20th asking if we could pick up on February 25th. At that point, we would miss the consolidation container loading on February 25th. Also, please note that our shipping agreement states that payment is required in full prior to the shipment's departure. We emailed our invoice on March 4th and did not receive confirmation from our bank that the funds had posted until late afternoon on Friday March 13th. I checked the sailing schedules both out of New York and Charleston and it appeared we could get the shipment loaded faster from Charleston so we sent out the shipment by truck to our consolidator on March 17th (noting that March 14-15 was the weekend and we were closed). The shipment arrived on March 19th at our consolidator but we were informed by the consolidator that their next consolidation container was full and we would have to wait for the following container to load. The shipment finally loaded on April 15th and is scheduled to arrive in Sydney on June 15th. With regards to the additional cost versus our original quotation, I refer to the original request attached. Mr. [redacted] specified that he would have 15 large boxes, 3 medium boxes and a few suit cases. Based on the information provided, we estimated the shipment would be 120 cub. ft. and we gave him a price of $1,705.00 ($14.20 per cub. ft.) excluding any packing. If you look at the attached inventory, we ended up with 44 pieces including several pieces of furniture that we packed for the client. The final volume of his shipment was 418 cub. ft. and we charged him $5,250.00 ($12.55 per cub. ft.). To review, we gave the client an estimated transit time of approximately 8-12 weeks and it is taking about 13-14 weeks which I feel is not unreasonable given all the circumstances and the uncertainties of ocean freight transportation. The additional cost for the client's shipment was due to the fact the he added a significant amount from what he originally told us.