Good afternoon, I have received a phone call from Nissan Buena Park, I explained again my situation, the person who spoke with me, suggested me to transfer the claim to Nissan USA since the Dealer does not take care of situations like mine, seems like the person I spoke with understood my situation but regardless cannot do anythingNissan Buena Park is sending me back to square oneI think that this situation is becoming a football game, in which I do not want to be playing, if Nissan USA is the one I have to do a complaint, I think Nissan Buena Park has to direct the complain to Nissan USA not meThe way I see it, is I purchased the car from Nissan Buena Park and they were the ones did not tell me the specifics of the car included but not limited about the range of miles, driving on hills and long ridesThank you so much I will be waiting for your response, [redacted] ###-###-####
The Dealership apologizes for his poor experience, we do not tolerate business like this and we will address the situation in order to ensure our customers are understanding what they are accepting on their contractsAlthough the contract clearly states optional next to where the customer signed for the add-on, as a goodwill gesture the Dealership will be issuing a refund check for the Protech to the lender (Wells.) The amount refunded is $(taxes included) it should reflect on the customer's account within 30-daysOur aim is to create lifelong customers and hope Mr [redacted] will give us another chance to deliver truly exceptional service when he comes in for his first complimentary oil change in a few months
Dear Ms [redacted] , I would like to sincerely apologize on behalf of our Dealership in regards to your recent service experienceWe have addressed your concern and after speaking with all parties involved I was able to gather all the information neededWhen you purchase a vehicle here with us we pre-schedule your first complimentary oil change appointment, which serves as a service reminder three months later to let you know your first service is going to be needed soonHowever, it seems you were not explained that during your reminder call and our representative treated it as an appointment confirmation, and for that I apologize [redacted] it was our mistakeWe understand our customer's have a busy schedule and if they take time to come visit us it can be frustrating to learn based on your own specific driving habits your vehicle was not ready to be servicedWe weren't able to service your vehicle but we went ahead and performed the complimentary wash all our service vehicles receive, unfortunately it was rightfully not to your satisfaction so we had a detail team member come dry off any spots that were drippingThen from my understanding, you spoke with our Internal Service Assistant [redacted] and she was able to speak with the Service Manager within 5-minutes to explain all the inconveniences you had gone throughFor the inconvenience of you having to come prematurely and the wash not being to your satisfaction we filled up your gas tankOnce again ***, we are regretful to read of your satisfaction and will be reaching out to you once again today in order to see if there is anything more the Dealer can do for you at this pointLooking forward to assisting you, and have a pleasant weekend Best Regards, [redacted] Owner Loyalty Manager 714-739-Ext [redacted] Buena Park Nissan Auto Center Drive Buena Park, CA
We would like to assist the customer as best as possible if this is something the Dealership has control overIf the customer has a manufacturer concern of how the vehicle is equipped or running, we will also assist customer to the right direction, in this case it seems like it would be Nissan North America if the customer is requesting a buybackWe will be reaching out to customer in order to provide them the information necessary to move forward
The Dealership apologizes to the customer due to we recently have had personnel changes and the person handling this case is no longer hereWe need more time to look into this, our records are kept at another locationThere is no one on our side that states the disclosure was not included and " [redacted] " no longer works for NNA Consumer Affairs so we have not been able to speak with her to find out where she received such confirmationWe have put in a request for the contract to be pulled from our other location and will continue to look into this for the customerThank you for your patience
Good afternoon, I have received a phone call from Nissan Buena Park, I explained again my situation, the person who spoke with me, suggested me to transfer the claim to Nissan USA since the Dealer does not take care of situations like mine, seems like the person I spoke with understood my situation but regardless cannot do anythingNissan Buena Park is sending me back to square oneI think that this situation is becoming a football game, in which I do not want to be playing, if Nissan USA is the one I have to do a complaint, I think Nissan Buena Park has to direct the complain to Nissan USA not meThe way I see it, is I purchased the car from Nissan Buena Park and they were the ones did not tell me the specifics of the car included but not limited about the range of miles, driving on hills and long ridesThank you so much I will be waiting for your response, [redacted] ###-###-####
The Dealership apologizes for his poor experience, we do not tolerate business like this and we will address the situation in order to ensure our customers are understanding what they are accepting on their contractsAlthough the contract clearly states optional next to where the customer signed for the add-on, as a goodwill gesture the Dealership will be issuing a refund check for the Protech to the lender (Wells.) The amount refunded is $(taxes included) it should reflect on the customer's account within 30-daysOur aim is to create lifelong customers and hope Mr [redacted] will give us another chance to deliver truly exceptional service when he comes in for his first complimentary oil change in a few months
Dear Ms [redacted] , I would like to sincerely apologize on behalf of our Dealership in regards to your recent service experienceWe have addressed your concern and after speaking with all parties involved I was able to gather all the information neededWhen you purchase a vehicle here with us we pre-schedule your first complimentary oil change appointment, which serves as a service reminder three months later to let you know your first service is going to be needed soonHowever, it seems you were not explained that during your reminder call and our representative treated it as an appointment confirmation, and for that I apologize [redacted] it was our mistakeWe understand our customer's have a busy schedule and if they take time to come visit us it can be frustrating to learn based on your own specific driving habits your vehicle was not ready to be servicedWe weren't able to service your vehicle but we went ahead and performed the complimentary wash all our service vehicles receive, unfortunately it was rightfully not to your satisfaction so we had a detail team member come dry off any spots that were drippingThen from my understanding, you spoke with our Internal Service Assistant [redacted] and she was able to speak with the Service Manager within 5-minutes to explain all the inconveniences you had gone throughFor the inconvenience of you having to come prematurely and the wash not being to your satisfaction we filled up your gas tankOnce again ***, we are regretful to read of your satisfaction and will be reaching out to you once again today in order to see if there is anything more the Dealer can do for you at this pointLooking forward to assisting you, and have a pleasant weekend Best Regards, [redacted] Owner Loyalty Manager 714-739-Ext [redacted] Buena Park Nissan Auto Center Drive Buena Park, CA
We would like to assist the customer as best as possible if this is something the Dealership has control overIf the customer has a manufacturer concern of how the vehicle is equipped or running, we will also assist customer to the right direction, in this case it seems like it would be Nissan North America if the customer is requesting a buybackWe will be reaching out to customer in order to provide them the information necessary to move forward
The Dealership apologizes to the customer due to we recently have had personnel changes and the person handling this case is no longer hereWe need more time to look into this, our records are kept at another locationThere is no one on our side that states the disclosure was not included and " [redacted] " no longer works for NNA Consumer Affairs so we have not been able to speak with her to find out where she received such confirmationWe have put in a request for the contract to be pulled from our other location and will continue to look into this for the customerThank you for your patience