When [redacted] moved he called Astro Moving & Storage to report the damage. I don't understand how he can claim I refused to explain how the claim process works. I have been at my job for 23 years and have never been accused of not explaining how a claim works. [redacted] spoke to me and...
Keith V[redacted] on the same day of the move. I clearly explained to [redacted] he would first have to file a claim and than we can start the process. He refused to accept this and decided to take things upon himself to handle the claim his own way and accused me of not explaining how the claims process works. He said I want to know that I will be paid for damage. I said to him I cannot determine this at this point until we access the damage. Again, I said to him you will have to file a claim that is the first step of the claim process. He said you are not answering my question. He than said I will not pay my bill. I said your services which we provided have to be paid in full before we can handled any claim. He now proceeded not to understand and wanted to handle things his way and accused me of not explaining how a claim works. He asked to speak with the owner and I had the owner call [redacted] at the time when the move was still taking place. I don't know if [redacted] forgot when he spoke with the owner because he keeps saying I refused to let him speak with the owner which is not so. He spoke with the owner concerning the situation in front of driver and helpers on the day of the move. The owner also advised him he would have to pay for the service provided in full before we can handle the claim. At this point in time we are still waiting to be paid full to handle [redacted] claim. We have been in business many years and always strive to give our customers the best service. We have tried to resolve the situation however [redacted] has not allowed Astro M&S to resolve this issue. [redacted] was not ignored in any way, however he refused to acknowledge the way the claim process works and decided to handle the claim his own way. [redacted] we apologize for any inconveniences you may have suffered during your move and are still waiting for payment so that we can resolve this situation. Thank YouJean S[redacted]Claims ManagerAstro Moving & Storage
Mr. [redacted] brought in his vehicle on Friday 6/19 to have the wheel bearing replaced for free. He was happy when he left.If he has any concerns or issues, let us know.Thank you.
We have complied with Nissan's CPO guidelines on this vehicle. The recommended brake service regular price is $720.00 plus the brake fluid exchange $109.00, we previously offered the brake service to the customer at the discounted price of $680.00 plus the brake fluid exchange $109.00 however in the interest of customer satisfaction we are willing to perform the recommended brake service at the discounted rate of $390.00 plus tax, plus the brake fluid exchange $109.00.
We spoke to Mr. [redacted] yesterday morning on 6/17.We told him that we will fix the wheel bearing for free and offered to pay for 1/2 of the fuel sending unit out of good will.Our Used Car Manager [redacted] is waiting to hear back from Mr. [redacted], so then he can order the parts and...
schedule the service appointment.Please call him at the dealership at (626) 626-2608. Thank you.
We installed new rear brakes prior to vehicle sale, front brakes were over 50% per CPO guidelines. Per CPO guidelines tires were above 50% tread life remaining and matched per axle. We did assist this customer in covering half the cost of the alignment when the customer hit a pothole and...
blew out a tire. We have complied with Nissan's CPO guidelines on this vehicle. This customer is a Lyft driver and has put about 8,000 miles in 2 months on the vehicle which is above average mileage driven for California.
The customer came in on May 8, 2017 and purchased a Nissan Versa. The manufactures rebate is $1,000.00 which was applied. When the customer first came in they were considering the Nissan Sentra which that vehicle had a $2,000.00 manufactures rebate. The customer has talked to several staff members...
of our dealership and to the best of our ability we have answered and responded to the customer. There was an issue collecting the down payment agreed upon at the time of sale, however the customer did come in on May 19, 2017 and resolved that matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Thanks to people that don't know what their signing or desperate to get a car their in business. Terrible customer service. In addition, you guys said you discount the vehicle. When you just move numbers around. It's like my saying 4+2=6 and 2+1+1+2=6. Hooo wow!! I gave you a discount. I will now make sure to post a video about your scam in you tube and the news.
I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewrite. Customer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concern. No further action required from...
Dealership at this moment. [redacted]
[redacted]Owner Loyalty ManagerBuena Park Nissan
After reading the previous complaint we understand that the customer has purchased elsewhere and unless he is looking to purchase another vehicle there is nothing further that we can offer him. We will not reciprocate nor participate in continued name calling and bashing via internet. Sincerely,[redacted]Brown Automotive GroupOwner Loyalty DirectorOffice: [redacted] Office 2: (714)690-3100 ext. [redacted]
To Whom it May Concern, After about a week of trying to get ahold of Mrs. [redacted] I was finally able to speak with her today. I asked her exactly what happened with the Guardian Shield during her purchase and she did mention that the sales team explained Guardian Shield and the cost of...
it to her BEFORE signing. However, because the car is about $500 more than what she believes it should have been she would like us to reimburse her for the Guardian Shield.I explained to her that we only reimburse for Guardian Shield in the rare case that the product was not disclosed at time of sale, Since this is not the case we are unable to reimburse her for Guardian Shield. We did go ahead and cancel the other products she purchased in Finance and believe the dealership has gone above and beyond in order to make her happy. We will not be able to process any further reimbursements. [redacted]Puente Hills NissanOwner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied.
Regards,
[redacted]
Tell us why here...In response to [redacted]'s complaint, I find many of his remarks disappointing and false. I did not specify a three to seven day window for delivery, as he stated. Typically, I tell my clients seven to ten days at the very least. Also, with regard to the policy changes, shuttles became mandatory. I mentioned to him that the estimate needed to be updated. With that, he chose to email some items to be removed and at the same time, added some items as well. At that point, I would never have thought that the inventory would increase from 40 items to 120 items. Clearly, a significant increase in inventory and subsequently, an increase in weight.As a company, we tried to help resolve the issues which we found difficult due to his loud outburst of temper and sarcasm. We offered to charge him for 4,000 lbs. and he called that offer "ridiculous." Lastly, he witnessed the reweigh at destinationwhich was 4,360 lbs. Again, he was charged for 4,000 lbs. Thank you again.Ralph
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have gone to the dealership to speak with the general sales manager regarding my complaint. We were able to come to a resolution by removing a an extended warranty that I did not need.However, the general sales manager was unwilling to remove any of the other extraneous fees that added thousands of dollars to the amount that I now need to finance. Although the GSM insisted that they were all mandatory fees, I have received information from friends that work in car dealerships that many of those charges simply add to the commission, and are not mandatory fees. But since this is information that I've received in hindsight, I will choose not to contest the extra charges, and use this experience as a lesson to be wary of manipulative dealership fee language for the future.
Regards,
[redacted]
To Whom it May Concern, Since this complaint was filed we have reached out to Ms. [redacted] and decided to reimburse her for the Guardian Shield she purchased for $1,995. The check has been mailed to her lender NMAC and should be reflected on her future balance. Please let me know if...
you have any further questions or concerns. [redacted]Puente Hills NissanOwner Loyalty Manager
I can assure you we have give 100% disclosure and explain to our customers what they are purchasing before, during, and after they sign their contract. Our goal is to have happy satisfied customers which is why we have reached out to [redacted] and inquired about her concern. The customer...
agreed to come to the Dealership tomorrow to meet with Sales Manager [redacted] and General Manager [redacted] to discuss her contract and find the best resolution.
Mr. [redacted], While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given you. Unfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact vehicle. The quote...
you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lower. As we have discussed with you, we will be more than happy to honor the TrueCar certificate you have.Please give me a call directly if you would like to move forward at (714)690-3100 ext. [redacted]. Sincerely, [redacted]Brown Auto GroupOwner Loyalty DirectorOffice: [redacted]Office 2: (714)690-3100 ext.[redacted]
We apologize for the late response but this customer has been contacted by the dealership and we have come to resolution a while back.
We have unwound this deal and the customer returned the car she is satisfied with the resolution at this time.
When [redacted] moved he called Astro Moving & Storage to report the damage. I don't understand how he can claim I refused to explain how the claim process works. I have been at my job for 23 years and have never been accused of not explaining how a claim works. [redacted] spoke to me and...
Keith V[redacted] on the same day of the move. I clearly explained to [redacted] he would first have to file a claim and than we can start the process. He refused to accept this and decided to take things upon himself to handle the claim his own way and accused me of not explaining how the claims process works. He said I want to know that I will be paid for damage. I said to him I cannot determine this at this point until we access the damage. Again, I said to him you will have to file a claim that is the first step of the claim process. He said you are not answering my question. He than said I will not pay my bill. I said your services which we provided have to be paid in full before we can handled any claim. He now proceeded not to understand and wanted to handle things his way and accused me of not explaining how a claim works. He asked to speak with the owner and I had the owner call [redacted] at the time when the move was still taking place. I don't know if [redacted] forgot when he spoke with the owner because he keeps saying I refused to let him speak with the owner which is not so. He spoke with the owner concerning the situation in front of driver and helpers on the day of the move. The owner also advised him he would have to pay for the service provided in full before we can handle the claim. At this point in time we are still waiting to be paid full to handle [redacted] claim. We have been in business many years and always strive to give our customers the best service. We have tried to resolve the situation however [redacted] has not allowed Astro M&S to resolve this issue. [redacted] was not ignored in any way, however he refused to acknowledge the way the claim process works and decided to handle the claim his own way. [redacted] we apologize for any inconveniences you may have suffered during your move and are still waiting for payment so that we can resolve this situation. Thank YouJean S[redacted]Claims ManagerAstro Moving & Storage
Mr. [redacted] brought in his vehicle on Friday 6/19 to have the wheel bearing replaced for free. He was happy when he left.If he has any concerns or issues, let us know.Thank you.
We have complied with Nissan's CPO guidelines on this vehicle. The recommended brake service regular price is $720.00 plus the brake fluid exchange $109.00, we previously offered the brake service to the customer at the discounted price of $680.00 plus the brake fluid exchange $109.00 however in the interest of customer satisfaction we are willing to perform the recommended brake service at the discounted rate of $390.00 plus tax, plus the brake fluid exchange $109.00.
We spoke to Mr. [redacted] yesterday morning on 6/17.We told him that we will fix the wheel bearing for free and offered to pay for 1/2 of the fuel sending unit out of good will.Our Used Car Manager [redacted] is waiting to hear back from Mr. [redacted], so then he can order the parts and...
schedule the service appointment.Please call him at the dealership at (626) 626-2608. Thank you.
[redacted]My sincere apologies. I am prepared to refund requested amount of $166.09 + tax. I will email customer with my response as well.
We installed new rear brakes prior to vehicle sale, front brakes were over 50% per CPO guidelines. Per CPO guidelines tires were above 50% tread life remaining and matched per axle. We did assist this customer in covering half the cost of the alignment when the customer hit a pothole and...
blew out a tire. We have complied with Nissan's CPO guidelines on this vehicle. This customer is a Lyft driver and has put about 8,000 miles in 2 months on the vehicle which is above average mileage driven for California.
The customer came in on May 8, 2017 and purchased a Nissan Versa. The manufactures rebate is $1,000.00 which was applied. When the customer first came in they were considering the Nissan Sentra which that vehicle had a $2,000.00 manufactures rebate. The customer has talked to several staff members...
of our dealership and to the best of our ability we have answered and responded to the customer. There was an issue collecting the down payment agreed upon at the time of sale, however the customer did come in on May 19, 2017 and resolved that matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Thanks to people that don't know what their signing or desperate to get a car their in business. Terrible customer service. In addition, you guys said you discount the vehicle. When you just move numbers around. It's like my saying 4+2=6 and 2+1+1+2=6. Hooo wow!! I gave you a discount. I will now make sure to post a video about your scam in you tube and the news.
I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewrite. Customer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concern. No further action required from...
Dealership at this moment. [redacted]
[redacted]Owner Loyalty ManagerBuena Park Nissan
After reading the previous complaint we understand that the customer has purchased elsewhere and unless he is looking to purchase another vehicle there is nothing further that we can offer him. We will not reciprocate nor participate in continued name calling and bashing via internet. Sincerely,[redacted]Brown Automotive GroupOwner Loyalty DirectorOffice: [redacted] Office 2: (714)690-3100 ext. [redacted]
To Whom it May Concern, After about a week of trying to get ahold of Mrs. [redacted] I was finally able to speak with her today. I asked her exactly what happened with the Guardian Shield during her purchase and she did mention that the sales team explained Guardian Shield and the cost of...
it to her BEFORE signing. However, because the car is about $500 more than what she believes it should have been she would like us to reimburse her for the Guardian Shield.I explained to her that we only reimburse for Guardian Shield in the rare case that the product was not disclosed at time of sale, Since this is not the case we are unable to reimburse her for Guardian Shield. We did go ahead and cancel the other products she purchased in Finance and believe the dealership has gone above and beyond in order to make her happy. We will not be able to process any further reimbursements. [redacted]Puente Hills NissanOwner Loyalty Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied.
Regards,
[redacted]
Tell us why here...In response to [redacted]'s complaint, I find many of his remarks disappointing and false. I did not specify a three to seven day window for delivery, as he stated. Typically, I tell my clients seven to ten days at the very least. Also, with regard to the policy changes, shuttles became mandatory. I mentioned to him that the estimate needed to be updated. With that, he chose to email some items to be removed and at the same time, added some items as well. At that point, I would never have thought that the inventory would increase from 40 items to 120 items. Clearly, a significant increase in inventory and subsequently, an increase in weight.As a company, we tried to help resolve the issues which we found difficult due to his loud outburst of temper and sarcasm. We offered to charge him for 4,000 lbs. and he called that offer "ridiculous." Lastly, he witnessed the reweigh at destinationwhich was 4,360 lbs. Again, he was charged for 4,000 lbs. Thank you again.Ralph
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have gone to the dealership to speak with the general sales manager regarding my complaint. We were able to come to a resolution by removing a an extended warranty that I did not need.However, the general sales manager was unwilling to remove any of the other extraneous fees that added thousands of dollars to the amount that I now need to finance. Although the GSM insisted that they were all mandatory fees, I have received information from friends that work in car dealerships that many of those charges simply add to the commission, and are not mandatory fees. But since this is information that I've received in hindsight, I will choose not to contest the extra charges, and use this experience as a lesson to be wary of manipulative dealership fee language for the future.
Regards,
[redacted]
To Whom it May Concern, Since this complaint was filed we have reached out to Ms. [redacted] and decided to reimburse her for the Guardian Shield she purchased for $1,995. The check has been mailed to her lender NMAC and should be reflected on her future balance. Please let me know if...
you have any further questions or concerns. [redacted]Puente Hills NissanOwner Loyalty Manager
I can assure you we have give 100% disclosure and explain to our customers what they are purchasing before, during, and after they sign their contract. Our goal is to have happy satisfied customers which is why we have reached out to [redacted] and inquired about her concern. The customer...
agreed to come to the Dealership tomorrow to meet with Sales Manager [redacted] and General Manager [redacted] to discuss her contract and find the best resolution.
Mr. [redacted], While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given you. Unfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact vehicle. The quote...
you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lower. As we have discussed with you, we will be more than happy to honor the TrueCar certificate you have.Please give me a call directly if you would like to move forward at (714)690-3100 ext. [redacted]. Sincerely, [redacted]Brown Auto GroupOwner Loyalty DirectorOffice: [redacted]Office 2: (714)690-3100 ext.[redacted]
We apologize for the late response but this customer has been contacted by the dealership and we have come to resolution a while back.
We have unwound this deal and the customer returned the car she is satisfied with the resolution at this time.
Thank you,
[redacted]
Owner...
Loyalty Director