In response to this case, I would like to submit an updateThe customer came to our other store in [redacted] and received a full refund in the amount of $ Thank you, [redacted] *
I have reviewed the case, and have been trying to contact the customerI called and left message to settle the matter, but the customer has not returned my callI did not respond to the Revdex.com notification earlier, because I was waiting to get in touch with customer.*** ***
We received Ms. [redacted]’s complaint from April 18, 2016. We are sorry to see that Ms. [redacted] felt she had to take official measures against us before we were even aware that there was a problem. Ms. [redacted] purchased the used gaming system on Friday, April 15, 2016 along with a refurbished...
monitor, a new gaming mouse and a new DVI to HDMI converter. When she took the system out of our store it was in perfect working condition. She was well aware of this, because she had a chance to check it out and test the gaming system while it was set up for demonstration. On Monday, April 18, she brought the gaming system to the store, wanting her money back, saying that the flash drive and HDMI connection did not work. Our stores have a No Refund policy as posted at the cash register and on the bottom of the invoices. We give a full 90 day warranty for all issues and stand behind our products. We hooked up the system and tested it in front of her, in an attempt to fix any problems the system may have had. We saw no problems, and showed her that everything was functioning properly. Trying to make sure that she had a positive gaming experience, we offered her to come out to her home in [redacted] and set up the TV connection for her, as well as making sure that all else was working properly. Ms. [redacted] agreed and an appointment was set for Monday evening for [redacted] to go out to her home and finalize setup of the system. Unfortunately, [redacted] had car troubles and called to reschedule the appointment for Tuesday, April 19. Ms. [redacted] showed no sign of being upset, and agreed to the reschedule. A scheduling conflict with the corporate office forced [redacted] to reschedule the Tuesday, April 19 appointment. When he called to see if he could reschedule with Ms. [redacted], she still seemed to have no problems and asked him to call back the next day to set a time to come out. Unbeknownst to us, on April 18th Ms. [redacted] had already filed this complaint and submitted a request to her bank to cancel the transaction. By the time we received the transaction cancellation request on April 25th, we realized that our inability to get in touch with Ms. [redacted] for a reschedule was maybe intentional and not coincidental. Due to the fact that she has not brought back the computer, we will not honor a refund or agree to a transaction cancellation. We are trying to get a hold of Ms. [redacted] to discuss a solution, but she won’t respond to phone messages or emails. [redacted] Compuzone Computers & Cell Phones
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to this case, I would like to submit an update. The customer came to our other store in [redacted] and received a full refund in the amount of $108.20 Thank you, [redacted]
[redacted]
*
In response to this case, I would like to submit an updateThe customer came to our other store in [redacted] and received a full refund in the amount of $ Thank you, [redacted] *
I have reviewed the case, and have been trying to contact the customerI called and left message to settle the matter, but the customer has not returned my callI did not respond to the Revdex.com notification earlier, because I was waiting to get in touch with customer.*** ***
We received Ms. [redacted]’s complaint from April 18, 2016. We are sorry to see that Ms. [redacted] felt she had to take official measures against us before we were even aware that there was a problem. Ms. [redacted] purchased the used gaming system on Friday, April 15, 2016 along with a refurbished...
monitor, a new gaming mouse and a new DVI to HDMI converter. When she took the system out of our store it was in perfect working condition. She was well aware of this, because she had a chance to check it out and test the gaming system while it was set up for demonstration. On Monday, April 18, she brought the gaming system to the store, wanting her money back, saying that the flash drive and HDMI connection did not work. Our stores have a No Refund policy as posted at the cash register and on the bottom of the invoices. We give a full 90 day warranty for all issues and stand behind our products. We hooked up the system and tested it in front of her, in an attempt to fix any problems the system may have had. We saw no problems, and showed her that everything was functioning properly. Trying to make sure that she had a positive gaming experience, we offered her to come out to her home in [redacted] and set up the TV connection for her, as well as making sure that all else was working properly. Ms. [redacted] agreed and an appointment was set for Monday evening for [redacted] to go out to her home and finalize setup of the system. Unfortunately, [redacted] had car troubles and called to reschedule the appointment for Tuesday, April 19. Ms. [redacted] showed no sign of being upset, and agreed to the reschedule. A scheduling conflict with the corporate office forced [redacted] to reschedule the Tuesday, April 19 appointment. When he called to see if he could reschedule with Ms. [redacted], she still seemed to have no problems and asked him to call back the next day to set a time to come out. Unbeknownst to us, on April 18th Ms. [redacted] had already filed this complaint and submitted a request to her bank to cancel the transaction. By the time we received the transaction cancellation request on April 25th, we realized that our inability to get in touch with Ms. [redacted] for a reschedule was maybe intentional and not coincidental. Due to the fact that she has not brought back the computer, we will not honor a refund or agree to a transaction cancellation. We are trying to get a hold of Ms. [redacted] to discuss a solution, but she won’t respond to phone messages or emails. [redacted] Compuzone Computers & Cell Phones
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
In response to this case, I would like to submit an update. The customer came to our other store in [redacted] and received a full refund in the amount of $108.20 Thank you, [redacted]
[redacted]
*