Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
This customer was told there was a hour minimum, PLUS hour of travel (see attached emails)He was never told the minimum would be less than hoursThis has been Astro's standard policy for over yearsThe customer also signed the estimate, acknowledging Astro rates.If Frank would like to file a claim for the furniture damages, he is more than welcome to do so He signed for the free, basic insurance on the morning of the moveHe is only entitled to receive $per lbs., per article He can contact me in the office and file a claim form.Thanks, [redacted] ***Astro of New England, LLC[redacted] ***Exeter, RI 02822###-###-#### phone###-###-#### faxwww.astronewengland.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is reply does not respond to my complaint about how I was treatedThis reply shows the culture of poor customer elation a from this company.
Regards,
*** ***
This customer was told there was a 4 hour minimum, PLUS 1 hour of travel (see attached emails). He was never told the minimum would be less than 4 hours. This has been Astro's standard policy for over 10 years. The customer also signed the estimate, acknowledging Astro rates.If Frank would like to...
file a claim for the furniture damages, he is more than welcome to do so. He signed for the free, basic insurance on the morning of the move. He is only entitled to receive $0.60 per lbs., per article. He can contact me in the office and file a claim form.Thanks, [redacted]Astro of New England, LLC.[redacted]Exeter, RI 02822###-###-#### phone###-###-#### faxwww.astronewengland.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However they only fixed the table because I contacted the Revdex.com. They took responsibility of the damage and than didn't want to pay for the repairs. I wanted my furniture returned to me the same way they received it. I do however think that the complaint should be logged so that other people can be aware. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer did not purchase any replacement insurance. On the day of his move, he signed for the free, basic insurance. This covers $0.60 / lbs. / article. When his items were delivered the table was damaged. The driver nicely offered to pay for a furniture repair company to fix the...
piece. This goes above and beyond what any driver has to do. I told the customer he could file a claim for the damaged table and he became anrgy because he wanted it fixed for free. I told him based on the free insurance he signed for on the day of the move, our company was not liable to pay for the damages, only $.60 / lbs. for the table.The table was fixed yesterday by a local furniture repair company. Our driver paid for the cost of the repair. The customers are happy with the repair.
The furniture that was moved for [redacted] was out of a POD on-site Astro is not responsible for the damage because our crew did not load the POD
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
This customer was told there was a hour minimum, PLUS hour of travel (see attached emails)He was never told the minimum would be less than hoursThis has been Astro's standard policy for over yearsThe customer also signed the estimate, acknowledging Astro rates.If Frank would like to file a claim for the furniture damages, he is more than welcome to do so He signed for the free, basic insurance on the morning of the moveHe is only entitled to receive $per lbs., per article He can contact me in the office and file a claim form.Thanks, [redacted] ***Astro of New England, LLC[redacted] ***Exeter, RI 02822###-###-#### phone###-###-#### faxwww.astronewengland.com
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is reply does not respond to my complaint about how I was treatedThis reply shows the culture of poor customer elation a from this company.
Regards,
*** ***
This customer was told there was a 4 hour minimum, PLUS 1 hour of travel (see attached emails). He was never told the minimum would be less than 4 hours. This has been Astro's standard policy for over 10 years. The customer also signed the estimate, acknowledging Astro rates.If Frank would like to...
file a claim for the furniture damages, he is more than welcome to do so. He signed for the free, basic insurance on the morning of the move. He is only entitled to receive $0.60 per lbs., per article. He can contact me in the office and file a claim form.Thanks, [redacted]Astro of New England, LLC.[redacted]Exeter, RI 02822###-###-#### phone###-###-#### faxwww.astronewengland.com
The furniture that was moved for [redacted] was out of a POD on-site. Astro is not responsible for the damage because our crew did not load the POD.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However they only fixed the table because I contacted the Revdex.com. They took responsibility of the damage and than didn't want to pay for the repairs. I wanted my furniture returned to me the same way they received it. I do however think that the complaint should be logged so that other people can be aware. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
The customer did not purchase any replacement insurance. On the day of his move, he signed for the free, basic insurance. This covers $0.60 / lbs. / article. When his items were delivered the table was damaged. The driver nicely offered to pay for a furniture repair company to fix the...
piece. This goes above and beyond what any driver has to do. I told the customer he could file a claim for the damaged table and he became anrgy because he wanted it fixed for free. I told him based on the free insurance he signed for on the day of the move, our company was not liable to pay for the damages, only $.60 / lbs. for the table.The table was fixed yesterday by a local furniture repair company. Our driver paid for the cost of the repair. The customers are happy with the repair.