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Astro TV Boxes Canada

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Reviews Astro TV Boxes Canada

Astro TV Boxes Canada Reviews (2)

I purchased one of the Astro TV Boxes back when the company was called Android TV Boxes Canada. I have had NUMEROUS problems with it, and the customer service over the last few months has [redacted] My first initial problems I contacted their support, and immediately got a bounce back form email stating that they had been recently featured in a news article, and it would take them a while to respond. Eventually I got responses to my problems, and issue by issue I managed to figure things out for myself; the company was little to no help. I had a few months of success with the box, only to have it update and lose all my settings and favorites I had saved. The box updates at least multiple times a week, causing it to not work until it gets restarted. Plus, the box needs to be unplugged at least once every day; if it doesn't get unplugged no sources will actually play the content you pick. Now, almost a year after purchasing it their customer service is horrible, but you still get the trademark bounce back email saying they were "recently" featured in an article even though it was 10 months ago.

If this company advertised these boxes as what they are (essentially a "portal" to view other companies streams) then it would be fine. But when the company hails these boxes as the ultimate cord-cutter, and claims you'll get every TV show you want for free "forever" they put an extremely unreasonable expectation on themselves. The streams they give access to obviously they have no control over, so if the streams are bad quality, there's nothing you can do about it even though the company promises so much.

This box has easily been the most frustrating thing I've ever purchased. If I had some way to return the box, get a complete refund and purchase from a reputable company I would.

[redacted]

I purchased one of the Astro TV Boxes back when the company was called Android TV Boxes Canada. I have had NUMEROUS problems with it, and the customer service over the last few months has [redacted] My first initial problems I contacted their support, and immediately got a bounce back form email stating that they had been recently featured in a news article, and it would take them a while to respond. Eventually I got responses to my problems, and issue by issue I managed to figure things out for myself; the company was little to no help. I had a few months of success with the box, only to have it update and lose all my settings and favorites I had saved. The box updates at least multiple times a week, causing it to not work until it gets restarted. Plus, the box needs to be unplugged at least once every day; if it doesn't get unplugged no sources will actually play the content you pick. Now, almost a year after purchasing it their customer service is horrible, but you still get the trademark bounce back email saying they were "recently" featured in an article even though it was 10 months ago.

If this company advertised these boxes as what they are (essentially a "portal" to view other companies streams) then it would be fine. But when the company hails these boxes as the ultimate cord-cutter, and claims you'll get every TV show you want for free "forever" they put an extremely unreasonable expectation on themselves. The streams they give access to obviously they have no control over, so if the streams are bad quality, there's nothing you can do about it even though the company promises so much.

This box has easily been the most frustrating thing I've ever purchased. If I had some way to return the box, get a complete refund and purchase from a reputable company I would.

[redacted]

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