Asurint

From: [redacted] Date: Thu, Jan 7, at 10:PMSubject: Response to complaint ID [redacted] To: [redacted] This individual filed a dispute via telephone on 12/7/regarding the completeness and accuracy of an item returned on his consumer report His prospective employer was notified on 12/7/that a dispute had been initiated The information the individual disputed was provided to Asurint by a researcher at the court and, as part of the investigation, the request was resubmitted to verify the information originally provided On 12/8/2015, the court was contacted and the clerk reviewed the case file indicating one conviction and dismissed chargesAsurint completed the investigation and updated the individuals report by updating the case in question Pursuant to the Fair Credit Reporting Act, FCRA section 611, Asurint took all necessary steps to reinvestigate the disputed informationThe dispute was completed within business day, well within the day period allowed by the FCRA for reinvestigations Upon completion of the reinvestigation, on 12/8/2015, the individual’s prospective employer and the individual were notified of the change to the reportThis individual filed a 2nd dispute via telephone on 12/21/regarding the completeness and accuracy of the same item returned on his consumer report His prospective employer was notified on 12/21/that a dispute had been initiated The information the individual disputed was provided and verified by the court on 12/8/to Asurint by a researcher at the court and, as part of the investigation, the request was resubmitted to verify the information originally provided On 12/22/2015, the court was contacted again and the clerk was asked to re-review the case file and, based on our insistence as a result of the individuals 2nd dispute, the clerk consulted the judge regarding the case who confirmed all charges and any previous conviction had been overturned and dismissedThis is information not previously provided by the court Asurint completed the investigation and updated the individuals report by updating the case in question Pursuant to the Fair Credit Reporting Act, FCRA section 611, Asurint took all necessary steps to reinvestigate the disputed informationThe dispute was completed within business day, well within the day period allowed by the FCRA for reinvestigations Upon completion of the reinvestigation, on 12/222015, the individual’s prospective employer and the individual were notified of the change to the report Jillian T [redacted] Director of Compliance ASURINT verify every hire( Direct: [redacted] ( Fax: [redacted] Email: [redacted] Website: www.asurint.com

Revdex.com:On July 29, I spoke to
*** *** regarding my coyote woodburner Mr*** said he would buy the unit back but I have to wait until he has the money to pay for it He said he could pick it up and pay me later, but I am not that stupid If he does not come up with the money by Sept30, 2015, I will be contacting Revdex.com again.Thank you,
*** ***

In regards to complaint #***I have full intention to do as I proposed I accept their reasonable deadline and appreciate their patience. Sincerely,*** ***

We sincerely apologize that it appears the compliance team was not notified of any calls made to Asurint before May 3, 2016. We will confirm our procedures companywide to ensure unfortunate situations like this do not occur again when individuals are contacting Asurint to file
disputes.The dispute that is in process is experiencing unusual delays due to challenges contacting the original reporting court. Communication with the *** *** ** *** *** (***), which is the entity that maintains the court case management database which contains all Kentucky court records, has confirmed the record in question is accurate as reported to their systemDue to the claims in the dispute that the information is not correct, we are attempting to contact the court directly to obtain additional information that may assist in updating the case information if there was a change in the charges not currently reflected in the record sent to the ***. This dispute has been escalated and we will continue to keep you updated on the progress of the disputeIf you have any additional information, such as final court documents reflecting the outcome of your case, please advise. The Compliance Team may be reached at 1-800-906-or [email protected]. We apologize for the delays, we are doing everything possible to confirm your case information as quickly as possibleYour prospective employer will also be notified once the dispute is complete

Upon receipt of this complaint, we conducted a free reinvestigation as required by the Fair Credit Reporting Act and confirmed the information was accurately reportedThe individual has been contacted separately regarding this outcome and the underlying complaint

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This business response was received by Revdex.com via email and is a copy/paste by **.Upon being notified that the candidate wished to dispute details on her background report, Asurint conducted a timely reinvestigationWe confirmed via contact with the court clerk and through documents obtained through
the court that the cases were accurately reportedWe have notified the consumer via mail of this outcome per our requirements under the Fair Credit Reporting Act. Please let me know if you have any questions. Thank you, Kelly Kelly ** ** ***, Esq| General Counsel | Asurint*** * ** *** ** *** * ***

In reply to your letter about ID #[redacted] I had promised my customer to repair and test their furnace for the next heating season.  Custimer has now bought an other furnace, so I agreed to buy my unit back at their cost.Thank you,[redacted]

From: [redacted]Date: Thu, Jan 7, 2016 at 10:58 PMSubject: Response to complaint ID [redacted]To: [redacted]This individual filed a dispute via telephone on 12/7/2015 regarding the completeness and accuracy of an item returned on...

his consumer report.  His prospective employer was notified on 12/7/2015 that a dispute had been initiated.  The information the individual disputed was provided to Asurint by a researcher at the court and, as part of the investigation, the request was resubmitted to verify the information originally provided.   On 12/8/2015, the court was contacted and the clerk reviewed the case file indicating one conviction and 2 dismissed charges. Asurint completed the investigation and updated the individuals report by updating the case in question.  Pursuant to the Fair Credit Reporting Act, FCRA section 611, Asurint took all necessary steps to reinvestigate the disputed information. The dispute was completed within 1 business day, well within the 30 day period allowed by the FCRA for reinvestigations.  Upon completion of the reinvestigation, on 12/8/2015, the individual’s prospective employer and the individual were notified of the change to the report. This individual filed a 2nd dispute via telephone on 12/21/2015 regarding the completeness and accuracy of the same item returned on his consumer report.  His prospective employer was notified on 12/21/2015 that a dispute had been initiated.  The information the individual disputed was provided and verified by the court on 12/8/2015 to Asurint by a researcher at the court and, as part of the investigation, the request was resubmitted to verify the information originally provided.   On 12/22/2015, the court was contacted again and the clerk was asked to re-review the case file and, based on our insistence as a result of the individuals 2nd dispute, the clerk consulted the judge regarding the case  who confirmed all charges and any previous conviction had been overturned and dismissed. This is information not previously provided by the court.  Asurint completed the investigation and updated the individuals report by updating the case in question.  Pursuant to the Fair Credit Reporting Act, FCRA section 611, Asurint took all necessary steps to reinvestigate the disputed information. The dispute was completed within 1 business day, well within the 30 day period allowed by the FCRA for reinvestigations.  Upon completion of the reinvestigation, on 12/222015, the individual’s prospective employer and the individual were notified of the change to the report.  Jillian T[redacted]Director of Compliance ASURINT verify every hire(  Direct: [redacted](  Fax: [redacted]  Email:  [redacted]Website: www.asurint.com