ASUS Computer International

Hi ***: Please discontinue this complaint as I received the product today Thank you for your help Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this is not satisfactory as during the time it is being repaired or replaced I will be without a tablet, and I will be unable to run my business since it is an online storeI have no way to interact with my customers, update product availability or process ordersIf I would of known the warranty process was not to take care of its customers I would have never purchased this productI will also never purchase a Asus product again since this is the policyI will also advise everyone that is thinking of purchasing their products not to purchase themMy business being down for days for them selling defective products is not a acceptable resolutionIf that is the case then I can purchase another tablet made by a different company, move my information to the new tablet and send the Asus tablet back with a receipt for a complete refundI have already been inconvenienced by this product not working as described and any further inconvenience is unacceptableSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ Dear Customer, I am very sorry about this matter, but as you have been previously informed, we will not issue a refundASUS does not provide any type of credit, refunds, upgrades / model changes, or new retail box replacementsWarranty is limited to hardware repair onlyPlease contact place of purchase for these servicesWith this being said, you can also review your warranty terms here: http://www.asus.com/us/support/Article/681/ Now, since we are not able to offer monetary compensation of any sort, we are still honoring our warranty and asking that you send the unit in for a third RMAAs I see the unit was not sent in for a third RMA, as we have no record of thatIf you move forward with sending the unit in for a third RMA, we will replace the unit and also provide you a day prepaid FedEx label to send the unit to us to get the replacement process moving as quickly as possiblePlease let me know if you would like to move forward with getting a replacement and I will be more than happy to set that up for you [redacted] Asus Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Asus, My name is [redacted] Please do not address me falsely a valued customerIf that were the case we would not be mediating through the Revdex.com on this particular matter I do not accept your offer of a replacement of the Tnotebook that I have only been able to use for weeksThe main reason comes from the well documented cases of mediation between you and your many "valued customers"I think what Revdex.com places on their front page of your description explains this wellI believe this would be called a case of broken trust and lack of faith in ASUSBut in case you have forgotten, I have copied and pasted for you to view: "We have identified a pattern of complaints concerning service issuesComplaints processed by Revdex.com claim that 1) products sent to the company for repairs are still not working properly when returned to the consumer On June 29, ASUS responded to the issue by stating: We continuously enhance our repair service levels across the board, but in specific response to the repair quality concerns addressed in this letter we have strengthened core processes which may have been at the root of the matter and ASUS valued customers, with non-component systems products will benefit from the enhanced RMA process and instructions Revdex.com again reviewed this company's file for complaintsAs of April 13, the issue of products sent to the company for repairs still not working properly when returned to the consumer still remains - See more at: http://www.Revdex.com.org/ [redacted] Because of the lack of your product functionality, absent or inefficient repair department and poor customer relations, I was forced to purchase another laptop from one of your competitorsThe only item that I want to see in my home with your name, ASUS, is the refund check that you are urged to process On an ethical position, you should be ashamed of your reputationI think it might be prudent for you to review my case very carefully before sending back one of your canned letters telling me I will need to take "your product" back to the retailer that I purchased it fromDon't you think this has already been done with no resolve? Take responsibility for your defective product that I purchased and have not been able to use because of your below par handling of my problemThe problem that forced me to purchase another product, from another computer manufacturer, that I would be able to useI believe that something has been stolen from me by youMy money Final Business Response / [redacted] (4000, 15, 2015/10/28) */ Dear Customer, I am very sorry that you feel that way, but I am doing my job to my fullest potential and relaying all the correct information to youI understand you are not happy with what I am informing you, but in no way does that mean I am not handling you appropriatelyWhat you are asking, is simply something we will not doWe do not offer any type of monetary compensationThat is our policyAs far as your issues with the warranty, I have provided you the link to it, where everything is outlinedWe are honoring our warranty and offering what it states we will doIt does not appear we are going to be able to reach a resolution that you desireAlso, Mr [redacted] is no longer with us [redacted] S ASUS Corporate Customer Care Final Consumer Response / [redacted] (4200, 17, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr*, I know for a fact that you do and you have issued refunds to customersIt is public and it is documented for anyone to viewIt just takes a little more effort on your end to have all of the designated personnel to sign off for the approval At one point in time, I was seeking a product from Asus to meet my every day needsI was only able to succeed in doing this for the first weeks of my purchaseFrom that moment forward, the incompetent handling of the "repairs" placed me in a position that I had to purchase a second laptop in order to fulfill my original need I do not think that my situation should be chucked into the category of what you are calling this I am now trying to recoup the money that I was forced to put out a second time so that I could have a dependable laptop to utilize I am not making unreasonable demandsMy desire has been, and still remains to be compensated for the money I spent on a product of yours that has produced nothing more than wasted time and money of mine Because of my Christian beliefs, I have held back with legal pursuit of this matterI am asking that you take my situation and matter to your superior for further examination

Initial Business Response / [redacted] (1000, 5, 2015/06/17) */ Dear Customer, I apologize for the inconvenience and frustration this has causedI appreciate your patience regarding this matter Can you please confirm the serial number of the product you have in your possession? I will look into what service options we have availableWe will be in touch as soon as possible with our proposal to resolve this issue Again, we apologize for the inconvenience this has caused Best Regards, [redacted] ASUS Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) How am I supposed to respond to a request for information? This is the Revdex.com, not an emailAsus has not contacted me directly with the information I providedAsus has not provided a way for me to contact them pursuant to this complaintAll I can do with the Revdex.com website is "accept" or "not accept" the Asus responseThere is no conversation system on the Revdex.com website So despite my wanting to pursue resolution with Asus, I have no choice but to "not accept" their response I am going to repeat the relevant information below AGAIN in the hope that it is received this time and responded to appropriatelyI last sent this information to Asus on April 24, ASUS Service number NXXXXXXXXX Rma number [redacted] Serial number [redacted] Part number [redacted] The response I expected is "Yes we will resolve this issue and send you a new boardYou must return the old board thereafter." I feel like this should be happening easier than it is:) [redacted]

Email Sent Directly To Customer: Dear Customer, I am reaching out to you on behalf of ASUS regarding your Revdex.com complaintI apologize for any inconvenience or frustration this may have causedI am very sorry for the issues you are having with the unitI understand you may have just purchased the unit a few months ago, however, your serial number is showing out of warranty in the systemCan you please provide your proof of purchase/invoice and I will then adjust the information in our system to be able to move forward with an RMA? I notice you are requesting the unit to be replaced, I am extremely sorry to inform you that, a replacement is not something I can guaranteeHowever, if you provide your invoice/proof of purchase, showing this unit is within the year warranty from date of purchase than I can setup an RMA to have the unit repairedIf for some reason the unit is not repairable, they will replace itBut again, that is not something I can guarantee [redacted] *.Asus Corporate Customer Care Team/Escalations Specialist

Complaint: [redacted] I am rejecting this response because: it is not what was sold to me While [redacted] was replying to me in email he stated he could do nothing further When you buy a fabricated computer that has software installed, you are at the mercy of the OEM to provide that software When you buy software, it is frequent that you pay for the license and the media is free, such is the case with Microsoft Windows It is free software but I paid for the license to use the software It is a lifetime license and with that I am entitled to use the software on this computer or whatever computer I want so long as I agree and abide by their terms One of the terms is that it is a single license and solely for use on one computer It is not restricted to use the Asus laptop they provided What they provided me with was not software that I can use They restrict this USB drive to only recognize their computer based on components I can not install it as is because the components are different (as I am entitled to) and I should be freely able to put on a different machine if I want Effectively they have manufactured an end of life for software that should not be Once their computer dies or once I choose not to use it, per the license agreement for WIndows I should be able to use that on any computer I want, so long as it is the only computer In fact her is the link to download Windows [redacted] However Microsoft will not facilitate my download because they recognize my key is from Asus as a reseller and refer me to Asus Why does Microsoft allow one to download the software? Because the software is free and you pay for the license to use it, which I have Asus needs to allow me to download from Microsoft or facilitate a method in which I can have a lone Microsoft Windows file so I can create my own USB disk to install without verifying Asus components I feel that Asus is taking this position in an attempt to extort money from end users by forcing someone to pay $dollars for media that is not in compliance with the Windows EULA I agreed to and it also ensures that other programs are installed on a users machine as well, not just windows Basically I paid Asus a sum of money and a portion of that was for a full version of Microsoft Windows Or you can call it "free" but I still entered a contract with Asus that included Windows and all the rights associated with that However because of Asus I can not have Windows that my license entitles me to have Sincerely, [redacted] ***

Final Consumer Response / [redacted] (2000, 6, 2015/08/12) */ RESOLVED

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Dear Customer, I apologize for any inconvenience or frustration this may have causedLooking into your case, it appears you have claimed the screen is cracked on your unitUnfortunately, as the warranty terms and agreements state, physical damage is not covered under the warrantyThe system is also showing that your unit is no longer within the one year warranty time frame eitherAs this unit holds a one year manufacture's warranty from the date of purchaseOur system is showing this unit is a few months outside of it's warranty time frameI do deeply apologize about this matter, but even if it were not physically damaged, you are no longer within the warrantyWith that being said, the only option for getting this issues resolved would be to pay for a repair [redacted] ASUS Corporate Customer Care

Initial Business Response / [redacted] (1000, 5, 2015/11/19) */ Dear Customer, I apologize for any inconvenience or frustration this may have causedI am very sorry for the confusing information you were receiving over this matterI have a feeling those technicians might have been giving you an update on your other RMA as all of those dates and status of repair you were informed of, coincide with your other RMA on your graphics cardThe reasoning your motherboard is being quoted for customer induced damage is the scratch on the boardI am very sorry about this matter, but you can either pay for the repairs and we will waive the shipping costs, or you can just have us return the board to youPlease let me know how you would like to move forward [redacted] ASUS Corporate Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I called I gave my RMA number for my Motherboard not my GPUI Only mentioned my GPU RMA Number once I was told the status of my motherboardIf you are telling me the people you employ are so incompetent they cant give me Information regarding a given RMA number the this is alarmingThis is also a completely different story or idea of what happened, again the mother board was not scratched or damaged in a any way it literally would not post and gave the error coded Other then that the board was immaculate, I am disappointed in the service and the unwillingness to fix a problem caused during repairIts clear your company would rather blame a customer for your technician mistake then own up to itIf you refuse to replace the board your people either lost or damaged then send it back to me Final Business Response / [redacted] (4000, 9, 2015/11/23) */ Dear Customer, I was not saying that is what happened as I would not know exactly what happened and how those technicians provided you the information they did, as I am not themI was just trying to understand the confusion and providing a possible ideaUpon further review, I have decided to go ahead and waive the repair fee for youWith that being said, we will be repairing your board free of chargeI have already reached out to them and let them know how to handle this matter nowI am not sure how the damage happened exactly, but regardless, I want to get you a working boardPlease let me know if you have any further questions or concerns [redacted] ASUS Corporate Customer Care Final Consumer Response / [redacted] (2000, 11, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I would like to thank you a million times overI simply wanted to be heard and for someone to understand the frustration I had experienced with this ordealI appreciate your timely response, and thank you for bringing this confusing nightmare to an end

Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ Unfortunately, refunds are not available once the device is outside of of the day return windowThat is both ASUS and Newegg's policyHowever, seeing as how the unit has gone through so many unsuccessful repair attempts, we would be able to offer a replacement for youThat would be in the warranty terms, as long as the unit is still within the warranty period and there is no physical damage to the unit

Complaint: [redacted] I am rejecting this response because: Hello,I would like to reopen my case please.I got the computer back with password on it and can't use it Here's what's on the screen no sure if I even got my computer backThank you [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Dear Customer, I apologize for any inconvenience or frustration this may have causedI have reviewed your case thoroughly and I am very sorry for the issues experiencedOur records indicated that we repaired only the LCD screen due to damage done by FedEx during shippingThe reasoning the rest of the notebook was not repaired is because it is out of warranty as of 10/23/Being that your unit is out of warranty the only option for repair at this point would be to send your unit in for an out of warranty RMA and pay for the repairsI deeply apologize for this matter, but we did repair the issues that were caused by FedEx during shipping [redacted] ASUS Corporate Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied at allThey said they fixed the cracked screen that they said Fedex did during transfer however, I got this notebook back, and there is absolutely no display or power to the screenThere Is definitely more damaged after I sent it in and ASUS did NOT file a claimI do have a copy of my phone calls to them that shows that they had plenty of time to file a claim as I followed up on the disputeThey returned it back to me, worse than it was sent in during a dispute, not informing me ahead of time that they are returning it back to me When I sent it in, I had a display screen and was able to see that it was working But I was missing the Windows icons...It was not deadIt was able to reboot and restore but it couldn't find the Windows icons ....just a blue screenI pressed the f keys and was able to see the serial number, bios information, option to restore When returned, nothing!! No power to the displayEither ASUS or FEDEX caused more damaged to this than what the original problem was which was to possibly just re install Windows OSWe will never know now because ASUS said it was cracked when they received it and now there is no power to the display....it is completely a deadASUS is responsible for not filing a claim when they should haveIt was their shipping label, not mineFedex wouldn't let me file a claim as ASUS asked me to callI called ASUS back and told them that According to FEDEX, ASUS had to since they provided the shipping label Because of their negligence to file a claim on this situation with fedex, and this notebook being totally useless and worse than when I sent it in, I want a replacementI am so angry about the way they handled everything and continue to not take any responsibility for the negligence....warrantee or notI'm not responsible for damaged caused by someone else's mishandling my notebook, causing more damaged and because this issue occurred, I'm not responsible for ASUS negligence to filing a damage claim with Fedex within days Final Consumer Response / [redacted] (3000, 12, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called Fedex and they said it was denied because, as I repeat to your same ol response, you did NOT file within daysYou filed one day late!! My notebook was not dead when I shipped it to you.....again repeatingHowever my screen got cracked during shipping caused more damaged which should have beèn filed ON TIME with fedexYou did NOT file on time! Fedex said you were denied because you were LATE!! It is that simple...take responsibility for your negligence! The damage during shipping has NOTHING to do with warranteeIt is the responsibility of whoever caused MORE damaged after I shipped it How clear can I be?! My notebook had a display screen showing my mouse curser, colored screen, troubleshooting optionsYou returned it to me with a complete dead screen, no curser, a blank screen!! No power to screen! Final Business Response / [redacted] (4000, 14, 2015/12/28) */ Email Sent To Customer Directly, Dear Customer, I am reaching out to you in regards to your Revdex.com complaintDue to the fact that you have been misinformed about this whole situation, and it is still quite a mess, I have another offer for youNow, what I would like to do in hopes of resolving all of this is to approve a one time courtesy free of charge repairI will setup the new RMA and provide you a prepaid shipping label to send the unit inI will then contact the repair facility and let them know to please repair this free of charge due to the circumstancesI am again sorry for the way things have gone prior to thisAfter speaking with my superiors a little more I was able to get this approved for youPlease let me know if you would like to move forward with the free repair and I will get you all setup and taken care of [redacted] ASUS Corporate Customer Care

Dear [redacted] ***, I very much apologize for the issues you have experienced I am hoping since you sent this response rejection everything is moving along ok with the product However, looking through your RMA history you do qualify for a recertified replacement If you are interested please let me know and I can get the process moving I very much apologize for the issues Best Regards, [redacted] ASUS Corporate Customer Care

Dear [redacted] ***, ASUS very much apologies for any delays you have experienced with the repair process and our technical support After review of your RMA and repair notes the repair team did not find any issues with the product you sent to us Repair findings below Customer Complaint: Customer state that his issue was not resolve as it would shut off and his issue was not resolve as it would shut off Repair Testing Memo: Overnight connect WIFI from 7/to 7/12, WIFI never been disconnected, run stress for hours unit doesn't shut off There is no trouble found, hold for NTF, STRESS TEST SCREENSHOT IS ATTACHED(I have added the text below.) [redacted] Since the repair center was unable to duplicate the issues and was fully tested ASUS would not be able to replace nor refund the unit for you If a replacement was warranted then ASUS would replace with refurbished not new in box Please note refunds would have to be acquired via point of sale only as ASUS does not offer refunds per warranty terms ASUS full warranty terms can be found at this link - [redacted] Best Regards, [redacted] ASUS Corporate Customer CareTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ Dear Customer, I apologize for the inconvenience and frustration this has causedI appreciate your patience regarding this matterThe warranty terms and agreement do not support a new in box replacement to be authorizedI would be happy to authorize another RMA with prepaid shipping through Fed ExFor more warranty information please view the below link: http://www.asus.com/support/images/upload/XXXXXXXX-XXb5-40a3-8efX-XXXXXXc08f4d.p...⇄ ASUS offices within the United States and Canada are warranty repair service centersASUS does not provide services other than hardware repair warranty servicesRequests for refunds or returns should be directed to the reseller [redacted] Z Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already filled out multiple RMA'sI don't have the time or the willingness to deal with another oneIf this would be an advanced RMA, with the product being shipped firstWith a guarantee that they actually tested this video card before shipping me out yet another broken oneAt this point I would also think that after the multiple times the RMA has not just failed, but was never working to begin with or physically broken that there would be a step up from the company and not "yet another RMA"??! Why was the card not tested before being shipped? How is it that a physically damaged card was sent to me? How was a second card sent to me that will not post? What testing did that go through? How many more do I need to tell you are failures? And how much longer am I going to be without a working computer?!?! It has now been months thanks to the inability and ineptitude of this companies "third party replacement centers" Final Consumer Response / [redacted] (3000, 16, 2015/09/25) */ After I have closed this case, It has now been days and I still have yet to have gotten anything from AsusNo RMA or anything was setupI would like to re-open this case Final Business Response / [redacted] (4000, 18, 2015/10/01) */ To whom it may concern, The customer and I have worked this out over the last few daysI offered him an upgraded card to a better more powerful model and cx accepted it and seems to be very happy with our resolutionPlease confirm that customer is happy and the resolution is accepted as it seems [redacted] S Asus Customer Care

Complaint: [redacted] I am rejecting this response because: This is the same response I receive from every person I talk toI cant believe they cannot call and talk directly to their manager for a responseJust fix it and send it backIts now been weeks !Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear Customer, I apologize for the inconvenience and frustration this has causedI appreciate your patience regarding this matterA US offices within the United States and Canada are warranty repair service centersASUS does not provide services other than hardware repair warranty servicesRequests for refunds or returns should be directed to the resellerWhat the issue is, that I see, is that the processing of the swap was held up due to the technicians finding no trouble with the original unitAccording to the notes in the RMA, they have tried calling times without success to try and get more information about the issueI am trying to get the replacement pushed through [redacted] ASUS Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reseller doesn't take responsibility for manufacturer's faults after one month of the date of purchaseThat's not an option open to me After I sent the computer for the 5th time as was told at first on the phone that no problem was foundShortly after I received an email that contradicts ASUS response: they found a problem and the computer will be replaced After nor hearing from ASUS for several days, contacted customer service by chatThey had no idea where the computer was or the statusEventually they told me a computer will be send, but no idea when and nobody to contact to get an update in the status [redacted] @gmail.com Final Business Response / [redacted] (4000, 29, 2015/10/19) */ Dear Customer, Due to the issues you are having with this replacement unit, I would like to offer you a new in box replacement at this pointI understand you are not wanting to send it in again though, I will provide you an overnight FedEx label to get the unit to us as quickly as possible for the replacement process to happen as quickly as it can I also understand at this point you are requesting a refund, I apologize for any inconvenience or frustration this [redacted] have causedWe understand your concerns however ASUS - North America (NA) is a warranty service center onlyASUS does not provide any type of credit, refunds, upgrades / model changes, or new retail box replacementsWarranty is limited to hardware repair onlyPlease contact place of purchase for these services If you would like to move forward with a new in box replacement, I would be more than happy to get that setup for you [redacted] Asus Customer Care Final Consumer Response / [redacted] (2000, 31, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Since new in box replacement is my only choice at this point I will take itNot happy about it but it seems I have no choice

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ Dear Customer, We apologize for any inconvenience and frustrations causedI will be assisting you with this issue moving forwardWe appreciate your patience regarding this matter If you have pictures of the product before the unit was sent in we will be able to attach that to your casePlease attach the pictures to the next reply you send back Best Regards, [redacted] M ASUS Customer Care Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/15) */ ***Document Attached [redacted] If you zoom in you can see that no pins were missing on the processorI also took pic so you can see its the same motherboard with the same serial number Thanks Final Business Response / [redacted] (4000, 10, 2015/05/29) */ Dear Customer, I apologize for the inconvenience and frustration this has causedI appreciate your patience regarding this matter I have received all the pictures related to your claim and am currently awaiting a response from my service team Best Regards, [redacted] M ASUS Customer Care Final Consumer Response / [redacted] (4200, 12, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) That picture you send doesn't price anything the whole proccesor looks like that! As far as I'm concerned the damage was done by your teamYou can't even see any pins missing on the processorAnd for your customer serviceIt is poor I had contacted yal prior to the incident and was on the phone for and hour and nobody answeredI will make sure that my business and my customers will not use yalThanks

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Dear Customer, the one RMA that I show for you in our system closed on 2014/01/You paid for repairs on that RMAThe warranty for that repair was daysIf the unit was still having issues after the repair, then an RMA would have had to have been created within those days to avoid any additional costs [redacted] Z ASUS Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called back just outside that period (I didn't remember the window but it wasn't long)I explained that the same thing happened and the agent offered to create a new RMA but repairs would not be coveredI was not going to spend another $to fix it, considering the previous fix only lasted a few months, so I didn't send it inAfter seeing all the other complaints I realized this is not an isolated issueIt was my understanding that this second call was documented so you could substantiate what I wroteI can understand how this "proof" may not be available to youA new tablet that is comparable (with keyboard)is now $(http://www.bestbuy.com/site/asus-transformer-book-t100taf-10-1-intel-atom-32gb...⇄ acceptable resolution would be if Asus gave us $toward the one in the link aboveI say $because reviews on it still show 8% of people complained about the same problem (won't boot)I'd take that risk for $because I did like the product (when it worked) Final Business Response / [redacted] (4000, 24, 2015/11/05) */ Dear Customer, I apologize for any inconvenience or frustration this may have causedBut as you were informed prior to sending the unit in, there would be charges for an out of warranty repairI see you are saying you had an issue with the unit only months after paid repairI deeply apologize for this matter, but our repairs only have day warranties on themBeing as you are long past that day window after the last repair, you are not within that warrantyThus the reasoning for the repair quote on this RMA [redacted] S ASUS Corporate Customer Care Final Consumer Response / [redacted] (2000, 26, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) You are missing my pointI know it was out of warranty and that I'd have to pay for a repair but you wanted to charge me more for a legacy part than what an entire new unit costs! I don't care how old the unit is, you didn't manufacture the motherboard for my unit, you had it in stockYou took advantage of my situationI was not looking for something free but if a new unit is less costly why wasn't I given that option? You still get more money from me but I get a new productMost companies offer to replace items with new if it's more economicalYou won't even consider that

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ Dear Customer, I apologize for any inconvenience or frustration this may have causedOur records indicate that he has reported this exact same issue in September with the same productWe have verified the weight of the package with the inbound FedEx tracking number of XXXXXXXXXXXX was lbsThe outbound shipment to customer was XXXXXXXXXXXX indeed lbsOur records show the product was shipped out with product packaged in the boxAt this point ASUS has held their position in the warranty service Best Regards, [redacted] M ASUS Customer Care Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not the 1st time asus did this to me and this time I got smarter and I am filing paperwork for court if I don't get my board by May I will see u in court Final Business Response / [redacted] (4000, 9, 2015/05/15) */ Dear Customer, Please elaborate on the other occurrence you are referring toYou have the right to proceed with any further actions you deem necessary Thanks, [redacted] M ASUS Customer Care Final Consumer Response / [redacted] (4200, 11, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) FedEx has paid out the claim and send me the check the only thing they need a liability release form signed So I can cash the check