At Bay Appliance Repair

Initial Business Response / [redacted] (1000, 5, 2015/09/01) */ Hi [redacted] , Electrolux sent us the work order for repair of your washer and are covering PARTS ONLYElectrolux is not providing coverage for laborElectrolux made you aware that coverage was only for the partsWe sent out a tech that diagnosed speed control board issues, while waiting for the board new issues accrued with the washerThe drum and pulley bearings began cutting the drive belt and the drum began leaking waterTo repair that issue we had to order new set of parts that took time to get from Electrolux We had our tech out to replace major components on your washer (bearings) , that take 4-hours of labor After replacing parts , tech ran test and the washer ran perfectlyPer the National Major Appliance Price guide this kind of repair in just labor alone is over $We only ask $for the over five hours of labor that we put in to the washer We send you letter and you disregarded it We had no choice but sending this to collections Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business failed to reply to the main point of this complaint: the work was not completed, yet we were charged for the job In the original complaint, we acknowledge that many parts were replaced (most of them electronic, not mechanical), but none of them addressed the original problemFurthermore, the business refused to return to complete the job, requiring us to contact Electrolux to send a new repair service (to start the process all over again) Finally, the business makes the claim that the washer ran perfectly after the final repair attemptThis claim is entirely false, and we have video evidence to support thisThis would have been apparent to the business if they came out again, which they refused to doThe tech wrote that the repair was complete on his paperwork (which we had no control over), but left before complete tests were performed Final Business Response / [redacted] (4000, 9, 2015/09/08) */ The parts that was replaced was electronic and mechanical(tubs, bearing, belt and the belt pulley) We have full list of parts total of We completed the repair on 7/1/after sending you a bill for repairs you requested all invoices on 7/9/Electrolux made you aware of that they will be ONLY covering Parts not Labor.How did we refuse to come back when we were at your property total of visits for FREE , so far you paid not even original diagnose fee of $ Final Consumer Response / [redacted] (2000, 18, 2015/09/22) */ After this claim had been closed, the owner of the repair service talked to me by phoneUpon review of the details of the claim, he agreed to waive the labor charges in disputeTherefore, I consider the matter resolved to my satisfaction

Hello, we send technician to service GE dishwasher , upon arrival customer stating unit is not properly drying dishes Technician run multiple test and found no mechanical failures or any error codes with in dishwasher We advise customer to use Rinse Aid or Jet Dry to that will help with drying dishes quicker and more efficient

Initial Business Response / [redacted] (1000, 5, 2015/10/02) */ Hi [redacted] I'm sorry but this absolutely unfair to our company We been calling two days in the row to confirm appointment You never pick your phone , I mean not ones The only way we were able to communicate with on thru Angie's list site messengerTo accommodate you we send tech out on Monday afternoon , he diagnose the problem and we order and receive parts and still have no way getting hold of you to repair your unit , you just don't answer your phone or calling us back I want make clear that you have not paid anything to AT Bay Appliance at all , I send another message thru Angie's list with no response from you Here is copy from communicating with you thru Angie's listyour first statement " If you called four times and left four messages,IT IS VERY STRANGE THAT NONE OF THOSE MESSAGES SHOWED UP ON MY ANSWERING MACHINE!!!!!!!!" and then when I said we called and you didn't answer you stated "I don't have voice mail - I made that clear when I left my telephone number - this is a landline" Please give us a call , we have your parts, we can repair your unit at your convenience (XXX)XXX-XXXX We have not charge anything at all at this point while we already spent time and money diagnosing your unit and purchasing parts for you Thank you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) the appliance company finally did come to my house and repair my refrigerator (ten days and a freezer fulll of spoiled food laterHowevr, they charged me the full amount, not deducting the $I had already paid themUntil I receive my $refund, I cannot say this complaint is resolved

We found NO MECHANICAL failures at the time of service , dishwasher works as design Instruct the customer on the usage of Jet Dry or Rinse Aid
Thank you

Complaint: ***I am rejecting this response because: It not designed keep plates wet
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/05/15) */
Hello,
We did service Asko Washer for Mr ***Based on the error code and diagnoses performed by our technician washer need it new thermisterWe order parts for Mr *** washer, came back and installed need it parts to correct the
failureAfter parts installation washer work properly and tested OK Mr *** paid us total of $and signed invoiceFew days latter we receive phone call from Mr *** stating that he is washer is not operating properly.We advise Mr *** that will be sending technician back to diagnose the issue/ failure with unitMr *** refuse same technician to go back to his property .To honer the warranty and accommodate Mr *** we agree to send a different technician Hours latter we receive phone call from Mr*** stating that he wants to cancel appointment with our company and he wants his money back for the repair and service we providedIt was Mr *** decision not to proceed with service appointment At this point we don't know if there is any issues with the washer at all,sense Mr *** declined our service Mr *** also went on social media and wrote absolutely untruthful reviewsWe always stand by our work , We do provide days warranty on parts and labor so our costumers have piece of mind after service performed We would love to come back and re diagnose the issue with the unit under warranty that we provide
Thank you !
At Bay Appliance
Initial Consumer Rebuttal /* (3000, 7, 2015/05/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Everything the owner wrote is patently falseThe machine was never fixedThe machine never had the diagnostic test runAnd the error code continuedAfter three weeks of going back in forth where the owner never bothered to talk to me directly and had his receptionist be the go-between I gave upThe last broken promise was the offer to refund the cost of the thermistor since that was the incorrect part installedThat was an admission of faultNo check ever arrived
Go to YelpLook at all the reviews, including those filtered out, on both their company listingsThe amount of complaints is huge
Final Business Response /* (4000, 9, 2015/06/01) */
Just to accommodate Mr *** will refund $that he paid for the part and the tax on the part $the total of $
Final Consumer Response /* (4200, 11, 2015/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still have yet to receive any refundeven the lessor amount noted above

Dear *** & *** ** ***,
We do provide warranty to your insurance company AHS ( American Home Shiled) as they are the one whom-paid and referred you to us , you paid $deductible is the fee based on your contract with AHSWe are more then happy to return and re
diagnose common issues with Sub Zero refrigerators is blockage in the drain line , all we ask is to contact AHS and create "recall" service work order , there is not additional deductible to you as it is with in recall period .'
Best Regards,
***

Complaint: [redacted]I am rejecting this response because:This is reopening and regards to complaint #[redacted]. In short: Bay Appliance Repair was called to fix the dishwasher under warranty. The technician comes and walks out. Any repair service not provided but very unpleasant experience. Dishwasher still not work properly. In details: I call them for the warranty service repair of the GE dishwasher directed from GE customer support. The dishwasher does not dry plates. The first appointment scheduled through GE phone system to the Monday 09/12/2016. Nobody visits or even call. After my call to Bay Appliances, they request additional information about the receipt. I provide it via email. Next, visit scheduled on Friday 09/16/2016 as closest time available. Serviceman comes around 11 am. I clearly explain the problem and demonstrate it. Water completely covered plates in the dishwasher after a full cycle. Steam was not going out. Plates just little warm and water everywhere inside. He starts heater for a few seconds, the turn it off, touches the heater by hand and claiming that he not able to fix it and does not see any problem with wet plates. I explain to him that the previous dishwasher was the same, and it dries well. Just replaced to the exact model. Very politely he was asked to do something and diagnose the issue, like running full drying cycle. He told that he busy and have no time for any further diagnostics. It looks like he does not familiar with the dishwasher and not able to identify failing parts. He very rudely refuses to provide any paperwork and even his name and just walks out. This is unacceptable behaviour and unprofessional service. At the end: my dishwasher not fixed and I just lost two days for nothing. After discussing with GE, they told me that only BAR warranty repair company in my area. respond from business we send technician to service GE dishwasher , upon arrival customer stating unit is not properly drying dishes . Technician run multiple test and found no mechanical failures or any error codes with in dishwasher. We advise customer to use Rinse Aid or Jet Dry to that will help with drying dishes quicker and more efficient My respond. This is completely false information from the business. Technician DO NOT perform _any_ tests at all. Literally - no tests - only take a look what I show him. Do not check any codes from dishwasher (device do not provide any error code information by design). Any advice uses another chemical is not a fix. I call to repair the hardware problem. The dishwasher should work without any additional chemicals and perform full drying cycle. As my understanding technician incompetent and ignorant. The problem still exists, and I work with GE to fix it.
Send another more qualified technician and fix the dishwasher. Apologies will be a good addition too. Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/10/02) */
Hi [redacted] .
I'm sorry but this absolutely unfair to our company . We been calling two days in the row to confirm appointment . You never pick your phone , I mean not ones . The only way we were able to communicate with on thru Angie's...

list site messenger. To accommodate you we send tech out on Monday afternoon , he diagnose the problem and we order and receive parts and still have no way getting hold of you to repair your unit , you just don't answer your phone or calling us back . I want make clear that you have not paid anything to AT Bay Appliance at all , I send another message thru Angie's list with no response from you .
Here is copy from communicating with you thru Angie's list. your first statement " If you called four times and left four messages,IT IS VERY STRANGE THAT NONE OF THOSE MESSAGES SHOWED UP ON MY ANSWERING MACHINE!!!!!!!!. " and then when I said we called and you didn't answer you stated "I don't have voice mail - I made that clear when I left my telephone number - this is a landline"
Please give us a call , we have your parts, we can repair your unit at your convenience (XXX)XXX-XXXX.
We have not charge anything at all at this point while we already spent time and money diagnosing your unit and purchasing parts for you
Thank you .
Initial Consumer Rebuttal /* (3000, 7, 2015/10/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the appliance company finally did come to my house and repair my refrigerator (ten days and a freezer fulll of spoiled food later. Howevr, they charged me the full amount, not deducting the $80.00 I had already paid them. Until I receive my $80.00 refund, I cannot say this complaint is resolved.

I'm sorry but unit works as design .

Initial Business Response /* (1000, 5, 2015/09/01) */
Hi [redacted],
Electrolux sent us the work order for repair of your washer and are covering PARTS ONLY. Electrolux is not providing coverage for labor. Electrolux made you aware that coverage was only for the parts. We sent out a tech...

that diagnosed speed control board issues, while waiting for the board new issues accrued with the washer. The drum and pulley bearings began cutting the drive belt and the drum began leaking water. To repair that issue we had to order new set of parts that took time to get from Electrolux . We had our tech out to replace major components on your washer (bearings) , that take 4-6 hours of labor . After replacing parts , tech ran test and the washer ran perfectly. Per the National Major Appliance Price guide this kind of repair in just labor alone is over $400 . We only ask $96 for the over five hours of labor that we put in to the washer . We send you letter and you disregarded it . We had no choice but sending this to collections.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business failed to reply to the main point of this complaint: the work was not completed, yet we were charged for the job.
In the original complaint, we acknowledge that many parts were replaced (most of them electronic, not mechanical), but none of them addressed the original problem. Furthermore, the business refused to return to complete the job, requiring us to contact Electrolux to send a new repair service (to start the process all over again).
Finally, the business makes the claim that the washer ran perfectly after the final repair attempt. This claim is entirely false, and we have video evidence to support this. This would have been apparent to the business if they came out again, which they refused to do. The tech wrote that the repair was complete on his paperwork (which we had no control over), but left before complete tests were performed.
Final Business Response /* (4000, 9, 2015/09/08) */
The parts that was replaced was electronic and mechanical(tubs, bearing, belt and the belt pulley) . We have full list of parts total of 12. We completed the repair on 7/1/15 after sending you a bill for repairs you requested all invoices on 7/9/5. Electrolux made you aware of that they will be ONLY covering Parts not Labor.How did we refuse to come back when we were at your property total of 6 visits for FREE , so far you paid 0 not even original diagnose fee of $80.
Final Consumer Response /* (2000, 18, 2015/09/22) */
After this claim had been closed, the owner of the repair service talked to me by phone. Upon review of the details of the claim, he agreed to waive the labor charges in dispute. Therefore, I consider the matter resolved to my satisfaction.

Complaint: [redacted]I am rejecting this response because:
 It was _no_ tests or any diagnostics performed by the technician. So they can not verify that it has any mechanical problems. The unit still has a problem and defective and problem very clear identificated.Any recommendation to use any chemicals,  that not directly _required_ by device technical manual and instruction manual and be the necessary part of it functionality is incorrect and can not be accepted.
Sincerely,[redacted]

Hello,
we send technician to service GE dishwasher , upon arrival customer stating unit is not properly drying dishes . Technician run multiple test and found no mechanical failures or any error codes with in dishwasher . We advise customer to use Rinse Aid or Jet Dry to that will help with drying...

dishes quicker and more efficient