At Boulders Edge

I was looking forward to a nice secluded getaway from my wife and I since we haven't had a vacation in over years since starting our business Frank and Renee were extremely helpful in getting things lined up for me Unfortunately, the great customer service stopped at That point I had a nice couples massage and personal chef coming our first night to start the trip off right Unfortunately I missed the mark on doing that and my wife wanted those cancelled Her and I both were still excited for the rest of the tripWe had hiking, zip lining, and kayaking all scheduled up I called Renee and advised we wanted to cancel the massage and chef She called back an hour later and said we couldn't cancel that I said ok and that I would tell them when they showed up Here is where things get really bad A little later, I received a phone call that one of our closest family friends son died of an overdose My wife and I were shattered and knew we needed to get home I then spoke with Renee again and said we needed to leave She even said she felt bad for us After handling family matters, I jumped away to get a rain check for our zip lining The canopy tour company simply had to verify we left and that was it When they called Renee she told them that we left because my wife didn't want to be in Hocking Hills She also sent them the voicemail where I said we did not want the massage and chef! I never said anything about zip lining So now, not only am I out all the money paid for a massage and chef(my fault), I am also out the money for the cabin and zip lining When did small businesses stop caring about the guest and start spreading out right lies? Being a small business owner and also a consultant for numerous other small businesses, I can without a doubt say this would never happen with any business I am involved in I will be putting these postings on any and all review sites I can find in hopes that people will think twice before dealing with these snakes