At Home Brands, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I agree to wait for the valance due into f* on 1/20/I expect to receive the order soon thereafterIf not, then I expect a refund!
Sincerely,
Judy Perrotta

Complaint: ***
I am rejecting this response because: If they were unable
to locate the fabric we ordered on 2/12/why would they neglect to notify us in some form? We received one e-mail letting us know are order was being processed and never responded to any of our phone calls. They took $from our account on 2/16/and our now telling us they cannot fill our order. I certainly hope this is not their way of doing business. When we are refunded are money in full then and only then will this problem be resolved. I personally feel this is an unacceptable way to do business. Thank you for your efforts in resolving this problem
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: If they were unable to locate the fabric we ordered on 2/12/why would they neglect to notify us in some form? We received one e-mail letting us know are order was being processed and never responded to any of our phone calls. They took $from our account on 2/16/and our now telling us they cannot fill our order. I certainly hope this is not their way of doing business. When we are refunded are money in full then and only then will this problem be resolved. I personally feel this is an unacceptable way to do business. Thank you for your efforts in resolving this problem
Sincerely,
*** ***

I ordered yards of fabric on 1/15/and have never received this order I have attempted to call (twice sent to voicemail, they never returned my calls!) and tried to leave a message on their website message system and it wouldn't accept my message(??) They took my money immediately but will not respond to my inquiries I believe this business is acting in deceit I want a refund immediately and have reported this transaction to my credit card company

Complaint: ***">Good morning I originally filed complaint #*** on 2/24/ The company responded on 3/8/indicating that they were unable to obtain the product that I ordered from them AND ALREADY PAID FOR I still have not received a refund for my purchase despite additional attempts to contact the company Please, can you help? *** ** *** ***
***
***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** It doesn't say the amount or when it will be refunded! They took the money out of my account immediately, why can't the refund it immediately?

The store credit was issued years ago. All credits are good up to a year which was explained to the customer. Thank you,

We were trying to source the fabric for this customer as it is coming from *** and they said it would be in. *** fabrics are out of our control since many of them come from overseas. At this point we will refund the client in full for both ordersThank you

We are very sorry that you did not receive your pillows as promised.  We had trouble getting the fabric to complete the order.  Please accept our sincere apology.

Complaint: [redacted]
Good morning.   I originally filed complaint  #[redacted] on...

2/24/16.  The company responded on 3/8/16 indicating that they were unable to obtain the product that I ordered from them AND ALREADY PAID FOR.  I still have not received a refund for my purchase despite additional attempts to contact the company.  Please, can you help? [redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
It doesn't say the amount or when it will be refunded! They took the money out of my account immediately, why can't the refund it immediately?

Please accept our sincere apology for your order not being completed.  This is a fabric pattern that we no longer stock and we were unsuccessful in finding it with our other warehouse partners.

white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none;">Please accept our sincere apology for your order not being completed.  This is a fabric pattern that we no longer stock and we were unsuccessful in finding it with our other warehouse partners.

Hello [redacted] We apologize but the fabric has been on backorder. It is very difficult to get fabrics this time of year.   You should of been notified by email.  It is expected to come in on 1/20.  Please let us know if you would like to wait or if you would like a refund. ...

Sincerely, Fabricworkroom.com

Review: In 2013 I purchased valances from Fabricworkroom.com for $293.99 (Order # [redacted]). When I received the valances,I was unhappy with the product since they were not as pictured or described on the website. I spoke to a manager who stated they would issue me a merchandise credit for the amount I paid for the valances once I returned the product. I returned the valances to the company and was told that the $293.99 credit would remain on my account since they do not issue refunds in the original form of payment. On November 2015, I contacted the company because I was looking to use my credit to purchase some fabric. I spoke to Susan at Fabric [redacted].com and she said she saw the note for the credit but for some reason she could not use it. Susan stated she would talk to her manager and call me back. Well, Susan never called me back. I proceeded to call 4 more times and the number goes directly to voicemail stating they are assisting other customers. I have left messages and no response from the company. I also emailed them my concern and still there was no response. At this time I have no product and also was not refunded the $293.99. So basically Fabricworkroom.com has my money and I have nothing. I would appreciate your assistance in getting the $293.99 refunded to me.Desired Settlement: I would like a check sent to me for $293.99

Business

Response:

The store credit was issued 2 years ago. All credits are good up to a year which was explained to the customer. Thank you,

Review: I ordered fabric via their website. I received an email saying the order was processed on Dec. 12th. I inquired about the status of delivery on Dec. 29th via email. I received no reply. I followed up with a voice message on Dec. 30th, Dec. 31st and Jan. 2nd. I still did not receive any reply.I never received any follow-up emails or return phone calls regarding the status of my order and when the fabric will be delivered.Desired Settlement: I would like to know the timing of receiving the fabric I ordered.

Business

Response:

From: [redacted]

Sent: Thursday, January 30, 2014 3:53 PM (Quarn until 2/10)

To: [redacted]

Subject: RE: CT Revdex.com Complaint [redacted]

Hi [redacted],

We just got your regarding this complaint. I didn’t see any emails from you regarding this previously.

First I am happy to report that the customer did receive the fabric she ordered in early January. It took longer than normal due to the particular fabric she ordered. It is a discontinued fabric, but we were able to locate the amount she needed. This took a little time and effort on our part to source the fabric because discontinued fabrics can be difficult to find. The second factor is that our industry closes during the holiday season and if things don’t get out by a certain date in December, then it won’t go until after January 1st. We did send an email to the customer explaining the circumstances. Our offices were also closed on some days during the holidays and customers did get our voice mail.

I think this was a very good outcome for the customer. We were able to find and deliver a discontinued fabric she loved in early January.

Best regards,

At Home Brands

I ordered 8 yards of fabric on 1/15/16 and have never received this order. I have attempted to call (twice sent to voicemail, they never returned my calls!) and tried to leave a message on their website message system and it wouldn't accept my message. (??) They took my money immediately but will not respond to my inquiries. I believe this business is acting in deceit. I want a refund immediately and have reported this transaction to my credit card company.

Review: I was told I would be refunded for 2 orders that were cancelled and never delivered. Order [redacted] June 30, 2015 for [redacted]..Order # [redacted] October 19, 2015 for $1,031.07. I called them 10 - 15 times and left messages. No reply. I emailed them through their website, No reply.Desired Settlement: Would like to be refunded $1,031.07 and $768.50.

Business

Response:

We were trying to source the fabric for this customer as it is coming from [redacted] and they said it would be in. [redacted] fabrics are out of our control since many of them come from overseas. At this point we will refund the client in full for both orders. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: I purchased a valance online on 11/18/2015 for $202.49. The money was removed from my Visa account on 11/19/2015. The confirmation emaiil stated that it might take up to 20 working days for the valance to be sent to me. After several days, I phoned the the website several times over the next few weeks and was always sent int voicemail. I left messages to call back but never heard back. I tried emailing also and never heard back from them. Today, it has been 46 days since I ordered the valance and have never received it.

In reviewing other recent complaints about this company, I see that their issues were similar to mine...NO RESPONSE TO PHONE OR EMAIL MESSAGES!

Please help me get my valance or my money back.

Thank you,

[redacted]Desired Settlement: Delivery of order or refund.

Business

Response:

Hello [redacted] We apologize but the fabric has been on backorder. It is very difficult to get fabrics this time of year. You should of been notified by email. It is expected to come in on 1/20. Please let us know if you would like to wait or if you would like a refund. Sincerely, Fabricworkroom.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I agree to wait for the valance due into f[redacted] on 1/20/2016. I expect to receive the order soon thereafter. If not, then I expect a refund!

Sincerely,

Judy Perrotta

Review: I purchased a valance over 1 month ago and have made a number of phone calls and attempts to email this business and I do not receive any calls back I have no knowledge if they are making the valance. They have taken out the money for the purchase and I have asked either give me a time line when the valance will be done or refund my money.Desired Settlement: I would like to talk to someone at this business to confirm that valance is correct and being made or refund my money.